The Hotel at Sunland Park Casino, Ascend Hotel Collection Member

Pam Rymanowicz

Nov 30, 2022

4

Went to stay the night in our camper but at 2 pm on Sunday afternoon no spots left.They wouldn't let us just stay there either.We had to walk quite a way to even ask to stay.We are fully self contained so we had to drive 45 minutes to somewhere we could boondock. Fui passar a noite na nossa caravana mas às 14h da tarde de domingo não sobraram vagas. Eles também não nos deixaram ficar lá. Tivemos que andar bastante para pedir para ficar. Somos totalmente independentes, então tivemos que dirigir 45 minutos para algum lugar onde pudéssemos boondock.

Yosale

Nov 30, 2022

4

I had to change room, I spent two nights without having a heater, the unit was damaged, they promised me they were going to fix it after my first night, when I came back to the hotel, I found after hours that they didn't fix it, so they changed me to another room. Well then I had a neighbor that at 6 am the TV was with a high volume, and besides that, he was all the time having a discussion with the female, then at night his TV was on u til midnight,I complained at the front desk, but they just heated me and said they will speak to the guest, but no solution to the problem. Housekeeping never cleaned well the room, and every day at 8 am they knocked at our door for Housekeeping,I told them every day to avoid the knocking at my door, but they kept doing it.! Rooms need better maintenance. Tive que mudar de quarto, passei duas noites sem ter aquecedor, o aparelho estava danificado, prometeram-me que iam consertar depois da minha primeira noite, quando voltei para o hotel, descobri depois de horas que não t consertá-lo, então eles me mudaram para outro quarto. Pois então eu tinha um vizinho que as 6 da manhã a tv ficava no volume alto, e além disso ele ficava o tempo todo discutindo com a mulher, aí a noite a tv dele ficava ligada até meia noite, eu reclamei na frente mesa, mas eles apenas me aqueceram e disseram que falariam com o hóspede, mas sem solução para o problema. O serviço de limpeza nunca limpava bem o quarto, e todos os dias às 8 da manhã eles batiam na nossa porta para o serviço de limpeza, eu dizia a eles todos os dias para evitar bater na minha porta, mas eles continuaram batendo. Os quartos precisam de melhor manutenção.

Liliana Saenz

Nov 30, 2022

3

La única comodidad que encontré en este hotel es que tiene cerca el casino. A quienes les guste jugar es una buena opción.

Pam Rymanowicz

Nov 30, 2022

4

Went to stay the night in our camper but at 2 pm on Sunday afternoon no spots left.They wouldn't let us just stay there either.We had to walk quite a way to even ask to stay.We are fully self contained so we had to drive 45 minutes to somewhere we could boondock.

Yosale

Nov 28, 2022

4

I had to change room, I spent two nights without having a heater, the unit was damaged, they promised me they were going to fix it after my first night, when I came back to the hotel, I found after hours that they didn't fix it, so they changed me to another room. Well then I had a neighbor that at 6 am the TV was with a high volume, and besides that, he was all the time having a discussion with the female, then at night his TV was on u til midnight, I complained at the front desk, but they just heated me and said they will speak to the guest, but no solution to the problem. Housekeeping never cleaned well the room, and every day at 8 am they knocked at our door for Housekeeping, I told them every day to avoid the knocking at my door, but they kept doing it.! Rooms need better maintenance.

Oscar Anchondo

Oct 30, 2022

5

Great stay, EXTRA comfortable beds (and I mean it!! Possible the best bed I have tried in hotels), very clean and overall pretty good value for your money. Staff is super friendly. Ótima estadia, camas confortáveis EXTRA (e quero dizer isso! Possivelmente a melhor cama que experimentei em hotéis), muito limpo e em geral muito bom valor para o seu dinheiro. A equipe é super amigável.

Rafael Jensen

Oct 30, 2022

5

They must run this hotel at cost or with subsidies from the Casino with the hopes that you'll spend some cash next door. The lobby and the room were impeccably clean, the place was quiet and peaceful, and it was priced at a great value. Only downside was the lack of breakfast - all things considered though, I definitely recommend this hotel for anyone (including families) looking for a nice, quiet, clean place to rest up. Eles devem administrar este hotel a preço de custo ou com subsídios do Cassino com a esperança de que você gaste algum dinheiro ao lado. O lobby e o quarto estavam impecavelmente limpos, o lugar era calmo e tranquilo, e tinha um preço excelente. A única desvantagem foi a falta de café da manhã - todas as coisas consideradas, eu definitivamente recomendo este hotel para quem (incluindo famílias) procurando um lugar agradável, tranquilo e limpo para descansar.

Lalo Rivera

Oct 30, 2022

1

La habitacion no me gusto no tenia privacidad el baño y algo que me disgusto fue ke se escuchaban mucho roncar una persona de la habitacion de enseguida por lo cual no pude dormir y y las paredes son muy delgadas puedes escuchar todo esperaba mas de este hotelespero puedan mejorar

Oscar Anchondo

Oct 30, 2022

5

Great stay, EXTRA comfortable beds (and I mean it!! Possible the best bed I have tried in hotels), very clean and overall pretty good value for your money. Staff is super friendly.

Rafael Jensen

Oct 07, 2022

5

They must run this hotel at cost or with subsidies from the Casino with the hopes that you'll spend some cash next door. The lobby and the room were impeccably clean, the place was quiet and peaceful, and it was priced at a great value. Only downside was the lack of breakfast - all things considered though, I definitely recommend this hotel for anyone (including families) looking for a nice, quiet, clean place to rest up.

Valerietti P

Sep 30, 2022

4

Everything went smoothly but nothing was outstanding. The place is a bit far from everything a tourist might want, the room is large, well presented and with fridge and microwave, large window but still basic. The service has been nice, welcoming and essential. In the end, this place is definitely good in terms of quality to price ratio and for those who look for a quick stop in a road trip as we were. For those who wish to spend more days in El paso, it might be annoying to drive everyday to downtown or even to find a place to eat (they do not even provide breakfast at all, just coffee, just like a motel!). Tudo correu bem, mas nada foi excepcional. O lugar fica um pouco longe de tudo que um turista pode querer, o quarto é grande, bem apresentado e com geladeira e microondas, janela grande mas ainda básico. O serviço tem sido bom, acolhedor e essencial. No final, este lugar é definitivamente bom em termos de relação qualidade / preço e para quem procura uma parada rápida em uma viagem como nós. Para quem deseja passar mais dias em El paso, pode ser chato dirigir todos os dias até o centro da cidade ou até mesmo encontrar um lugar para comer (eles não oferecem nem café da manhã, apenas café, igual a um motel!).

Valerietti P

Sep 13, 2022

4

Everything went smoothly but nothing was outstanding. The place is a bit far from everything a tourist might want, the room is large, well presented and with fridge and microwave, large window but still basic. The service has been nice, welcoming and essential. In the end, this place is definitely good in terms of quality to price ratio and for those who look for a quick stop in a road trip as we were. For those who wish to spend more days in El paso, it might be annoying to drive everyday to downtown or even to find a place to eat (they do not even provide breakfast at all, just coffee, just like a motel!).

Drew P

Aug 30, 2022

4

Customer Service: 5 Location: 5 Parking: 5 Cleanliness: 4 Reservations: 5 Comfort: 4This lodging is situated 20 minutes west of Fort Bliss, Texas and we stayed here a few months ago. We decided to make our reservations here, prior to our visit to the nearby El Paso, Texas community based on their Google reviews. The hotel was very easy to navigate to with the use of a GPS device or Google maps, especially since we arrived in the evening hours. The casino is located next door and it had some dining options available for the customers. Our overall experience of this hotel casino was good, but we also noticed that they could use some updates to improve the overall comfort. Atendimento ao Cliente: 5 Localização: 5 Estacionamento: 5 Limpeza: 4 Reservas: 5 Conforto: 4Este alojamento está situado a 20 minutos a oeste de Fort Bliss, Texas e ficamos aqui há alguns meses. Decidimos fazer nossas reservas aqui, antes de nossa visita à comunidade vizinha de El Paso, Texas, com base em suas avaliações do Google. O hotel era muito fácil de navegar com o uso de um dispositivo GPS ou mapas do Google, especialmente porque chegamos à noite. O cassino fica ao lado e tinha algumas opções de refeições disponíveis para os clientes. Nossa experiência geral neste cassino do hotel foi boa, mas também notamos que eles poderiam usar algumas atualizações para melhorar o conforto geral.

Boliche juarez

Aug 30, 2022

5

Un hotel muy comodo, con atracciones y bastante fácil de llegar

Drew P

Aug 07, 2022

4

Customer Service: 5 Location: 5 Parking: 5 Cleanliness: 4 Reservations: 5 Comfort: 4 This lodging is situated 20 minutes west of Fort Bliss, Texas and we stayed here a few months ago. We decided to make our reservations here, prior to our visit to the nearby El Paso, Texas community based on their Google reviews. The hotel was very easy to navigate to with the use of a GPS device or Google maps, especially since we arrived in the evening hours. The casino is located next door and it had some dining options available for the customers. Our overall experience of this hotel casino was good, but we also noticed that they could use some updates to improve the overall comfort.

Noel Dejesus

Jul 30, 2022

2

The good - This hotel is in a good location. Really close to plenty of restaurants and entertainment. The bad - The rooms need better cleaning. The pillow cases and sheets had plenty of what looks like old blood stains and mascara. Almost seems like the sheets weren't even replaced after the last person who had the room. Also found mold/mildew near the light fixture over the shower stall. I called the front desk and the guy said he would give me some pillow cases and sheets.Unfortunately they were short staffed and he couldn't have someone clean up/replace the sheets. O bom - Este hotel está em uma boa localização. Muito perto de muitos restaurantes e entretenimento. O ruim - Os quartos precisam de melhor limpeza. As fronhas e lençóis tinham muito do que parece ser manchas de sangue e rímel. Quase parece que os lençóis nem foram substituídos depois da última pessoa que teve o quarto. Também encontrado mofo/mofo perto da luminária sobre o chuveiro. Liguei para a recepção e o cara disse que me daria algumas fronhas e lençóis. Infelizmente, eles tinham poucos funcionários e ele não podia ter alguém para limpar/substituir os lençóis.

Noel Dejesus

Jul 16, 2022

2

The good - This hotel is in a good location. Really close to plenty of restaurants and entertainment. The bad - The rooms need better cleaning. The pillow cases and sheets had plenty of what looks like old blood stains and mascara. Almost seems like the sheets weren't even replaced after the last person who had the room. Also found mold/mildew near the light fixture over the shower stall. I called the front desk and the guy said he would give me some pillow cases and sheets. Unfortunately they were short staffed and he couldn't have someone clean up/replace the sheets.

Miguel Ru

Mar 02, 2022

1

El 4 de diciembre de 2021 me hospede y no me regresaron el cargo que realizan a la tarjeta al hospedarte ppr si se presenta algún desperfecto y/o daño, eh llamado y sólo me comentan que lo revisaran y ya son mas de dos meses y siguen sin regrearme el deposito

SDPolarBear

No Privacy- walls too thin!!!

1

This was our 7th night on the road on a cross country family trip. We stayed in variety of hotels with similar prices, amenities and ratings. If your experiences are like ours, you have probably...

LCToyota

Great Hotel

5

This is a wonderful hotel which offers very reasonable rates! The view of the city is magnificent and watching horses gallop in the morning is just the frosting on the cake. I highly recommend this...

Gena B

Great place to stay off I 10

4

If you're worried about noise, this is about the best you'll do in El Paso. All the hotels in the city are either on the busy freeway or under the takeoff flight line of the airport. The noise from...

tibbynugget

Clean!

5

I was visiting Gila National Park, and there is nowhere to stay around there if you need a clean room with no bugs. I read the reviews of hotels in Las Cruces, and none of them seemed safe (all of...

331kathin

Worst night EVER

1

The walls are paper thin which is not so much of my complaint. There was a couple 3 or 4 doors down from us. They were fighting, the woman kept screaming that I thought she had a baby in the room...

922dougg

Good value

3

This place is pretty good, but it's getting worn out. In our room, the furniture was beat up, the carpet was threadbare, and the shower door wouldn't stay closed. But we paid less than $75 for the...

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