The Pyramid at Grand Oasis Cancún

Quick facts

The Pyramid Hotel at Grand Oasis is synonymous with luxury and entertainment. At our All Inclusive resort in Cancun you will find all the entertainment and attentions for families you were looking for: a doorway to relax, sun, beach and the best parties of the Caribbean in 5-star facilities where you will want to stay forever. Enjoy like never before at a hotel in Cancun perfect for couples, with themed parties, disco, club, spa, golf, spaces for weddings and events, cabaret club and the best gastronomy. Make a reservation now at the exclusive price we only offer on the official website of The Pyramid Hotel at Grand Oasis.

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Customers Review

Staff 7
Location 8.4
Cleanliness 7.6
Comfort 7
Condition 7
Neighborhood 8.6
Amenities 7.4
Value 7.2
“Highly recommend specifically for singles or companies. Not sure why it’s only 3 star hotel. I’ve stayed at 5 star hotels I’m Mexico which are not even close to this one. Staff is very nice, lots of restaurants and bars. Lots of entertainment. Big rooms. Not many pools however enough to enjoy. Very nice rest area on the beach Rooms are big , nice and clean. Will definitely come back.”
— Viacheslav Serdiukov
“If you are looking for decent service, do not even think about coming here. Check in wait was 2 hours with 4 people in line. Workers in hotel barely understand English. When you try to understand or ask for help they direct you somewhere else and the cycle keeps repeating. My family and I were here for 5 days, our room was only cleaned twice after asking them to clean. Bed sheets? Dirty floor? Dirty? New towels ? You might as well wait until they feel like coming. Supervisors ? Worse than the workers. Every guest we talk to also experience these issues. Only good service was in the restaurants. Take your hard earned money somewhere else. Would never ever recommend this place or come back again”
— Johnny Usis

Facts

Free Wi-Fi
Airport(s) CUN
Swimming Pool
Restaurant
Spa & Wellness
All Inclusive

Location

Boulevard Kukulcan 16.5 Hotel Zone, Cancun

Notes


You'll be asked to pay the following charges at the property:

  • Spring Break deposit: USD 30 per stay for guests under 25 years old staying between 01 February - 30 April
  • A tax is imposed by the city: USD 1.23 per accommodation, per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional Fees


The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Checkin Instructions


Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed Minimum Spring Break check-in age is 25 years old The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds This property accepts credit cards and debit cards; cash is not accepted Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Special Checkin Instructions


To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. During spring break, this property requires that guests younger than age 25 must be accompanied by a legal guardian or parent. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy Mexican cuisine at Benazuza, one of the property's 12 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the 2 coffee shops/cafés. Visit one of the 10 bars/lounges, 3 beach bars, and 4 swim-up bars for a refreshing drink.


Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You can take advantage of recreational amenities such as a nightclub, an outdoor pool, and an outdoor tennis court. Additional features at this property include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.Food and beverages
  • All buffet and à la carte meals, snacks, and local beverages included
  • Basic alcoholic beverages included
  • Room service during certain hours
  • In-room minibar (all beverages included)
  • Meals and beverages at companion properties
Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Land activities
  • Fitness facilities
  • Soccer
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Bartending
  • Cooking
  • Dancing
  • Pilates
  • Water fitness
  • Yoga
Entertainment
  • Onsite entertainment and activities
  • Access to onsite clubs
  • Onsite live performances
  • Theme parties
Not included
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Transportation to offsite activities
The Pyramid at Grand Oasis Cancún

Specialists

We are experienced professionals in the travel industry. Our specialists have access to unparalleled relationships with the world's top luxury hotels, airlines, tours and cruise lines, who offer upgrades and travel experiences that is only available when you work with one of us.

Fiorella Reyes
Fiorella Reyes
Phone: +19095637012
10:00 AM 6:00PM
Nancy Ospina
Nancy Ospina
Phone: +14075205338
10:00 AM 6:00PM
Janet Santillana
Janet Santillana
Phone: +14075205339
10:00 AM 6:00PM