Turquoize Adults Only All Inclusive at Hyatt Ziva

Quick facts

Hyatt Ziva Cancun's Turquoize is like a resort within a resort. It is the new adult-only (18+), all beachfront tower with nearly 700 square feet of inspired design living area PLUS balcony with a private hot tub and seating section. Even the bath offers dazzling ocean views with its unique floor to ceiling glass corner shower. Exclusive private check-in and reception area, exclusive adult only dining, and rooftop infinity pool. Rooms have direct elevator access to spa. The most coveted all-inclusive resort in Cancun just got even better. Now, Turquoize offers guests an exclusive getaway — complete with special adults-only access — within an all-ages resort. That's the Evolution of All-Inclusive®, only at Hyatt Ziva Cancun. A stunning all-inclusive beachfront resort on the most beautiful strip of Punta Cancun, framed by the Caribbean Sea, Hyatt Ziva Cancun is a playful family escape on Mexico’s Yucatan Coast. Experience the Evolution of All Inclusive luxury, where you are inspired to live in the moment. Find your bliss on white sand beaches, and play in the clear-blue waters of the sea. A stunning all-inclusive beachfront resort on the most beautiful strip of Punta Cancun, framed by the Caribbean Sea, Hyatt Ziva Cancun is a playful family escape on Mexico’s Yucatan Coast. Experience the Evolution of All Inclusive luxury, where you are inspired to live in the moment. Find your bliss on white sand beaches, and play in the clear-blue waters of the sea. Relax in luxurious suites with balconies and breathtaking ocean views. Indulge your senses at 8 unique restaurants and 3 lounges, featuring local and international cuisines. If you prefer your tastings in a more spirited form, there are 6 bars on property, including a microbrewery! Spend a day to rejuvenate body and soul at the oceanfront spa, with optional massages, holistic body treatments and a hydrotherapy circuit.

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Customers Review

Staff 9.4
Location 10
Cleanliness 9.6
Comfort 9.6
Condition 9.6
Neighborhood 9.6
Amenities 9.4
“This hotel was amazing. The Turquoise exclusive pool was fantastic. Food was generally good. The Mexican restaurant was a top notch. Loved that place. Drinks were very mild (not much of alcohol) for the common area mostly but I understand why it is like that. It was delicious anyway. However, the butler service was not that great. We had two; one was a male and the other was a female. Even though we had two of them non of them were greatly helpful. I expected they were going to ask us what we need like where to print out the covid test result, the place to have the romantic dinner, how / when to check out and taxi reservation time and the fare etc. It was kinda weird for me that I have to reach out to them first. I mean the things that I mentioned above are very basic and expectable for general customers. If this facility has a butler service and promotes with that then at least they should show some real customer service experience. It was not more than just going to the concierge and ask them. Even for the personnel that I talked with through emails ahead, she didn't make an appointment for the hibachi restaurant so we were 30 mins behind from the original time that I booked. I think this hotel is generally amazing with the spectacular views, facilities and restaurants, but the customer service is a little behind from what they are charging for.”
— Anny Naeun Han
“I recently booked my honeymoon stay at the Turquoize at Hyatt Ziva Cancun. My wife and I were guest of your hotel from 07 March 2022 until 14 March 2022. My wife and I are regulars to Cancun although we generally stay at another adults only resort. This being our Honeymoon, I wanted to make sure our stay was extra special and after reading all of the positive reviews about this adults only resort I booked our stay. Upon arrival I was blown away by the beauty of the grounds, but just as quicky overwhelmed with the surprise that the entire resort was not adults only and was flooded with small children. We were quickly checked in and shown to our room in the adults only section of the resort and were amazed by the beauty of our room and the attached edgeless pool that looked out onto the beach and ocean. Unfortunately, that was the highlight of our stay. The next day we went to the adults only pool which while beautiful, was too hot to swim in. We were also informed that the only food we could get at the pool were nachos or quesadillas but if we wanted something else, we were free to go to one of the other pools where we could get other food items. That evening my wife and I dinned at La Bastille, and by morning both of us had become violently ill. This was not a case of food poisoning, or colitis as the hotels Dr. had suggested. We had been exposed to some form of parasite and after my wife spoke with several other couples who had also dined at the restaurant that evening, we learned that they had become violently ill as well. When we spoke with the food and beverage manager, Mr. Noriega. He informed us that he would look into it. He never informed us of what he was able to find out or how he planned to deal with the fact that I spent my entire honeymoon being violently ill. When we contacted the hotel regarding our illness, they offered to send the hotel physician who gave me a shot of Zofran for nausea and Imodium for my other issues but stated that he felt I was dealing with Colitis. I have never had any stomach issues much less colitis. My wife who is a nurse informed the Dr. that this was not colitis but some form of parasite as she has lived all over the world and been exposed to this type of thing before. We contacted my physician in Chicago who told me what antibiotics and other medications I would need from the pharmacy based on my symptoms. My wife and I are not the type of people to complain about trivial things, but It seemed that the service at this hotel had fallen flat and was inconsistent. From the moment we checked in we were greeted by our butler who scheduled dinner reservations at the Moongate for Wednesday at 5. When my wife called to confirm on Wednesday morning, they said they were unaware of any reservation and that they were booked solid until Friday. When we questioned the butler and the manager they apologized and simply said he had forgotten. While the rooms are beautiful, they were very noisy, and you could hear people in the room next to and above you at all hours of the day and night as well as people wandering the halls. When we first complained about the noise, service and issues regarding the hot pool water or limited food options at the adult pool, we were given 10,000 Hyatt points. Yet when we informed the hotel that we along with two couples had gotten ill at the same restaurant on the same evening and provided their names, we were simply told that the hotel would look into it. In short I was forced to stay in my room or within quick distance of a restroom from Wednesday until Sunday, somehow this is not what I or my wife had imagined for our honeymoon and I felt as if the hotel could have cared less.”
— Timothy Conlan

Facts

Free Wi-Fi
Airport(s) CUN
Swimming Pool
Restaurant
Spa & Wellness
All Inclusive

Location

Blvd. Kukulcan, Manzana 51, Lote 7 Zona Hotelera, Cancun

Notes

Checkin Instructions


Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Special Checkin Instructions


Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom. This adults-only property is located within the all-ages Hyatt Ziva Cancun resort; common areas and some facilities are shared.
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy Italian cuisine at Lorenzo's, one of the property's 8 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/café. Wind down with a drink at one of the 5 bars/lounges or 2 poolside bars.


Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You can take advantage of recreational amenities such as an outdoor pool, an outdoor tennis court, and a fitness center. Additional features at this property include complimentary wireless Internet access, concierge services, and gift shops/newsstands.
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.Activities and facilities/equipment
All non-motorized water sports are included.

Lessons/classes/games
  • Aerobics
  • Cooking
  • Pilates
Entertainment
  • Onsite entertainment and activities
  • Onsite live performances
Not included
  • Surcharge for premium food items
  • Surcharge for bottled wine
  • Surcharge for bottled liquor
  • Airport transfers
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
Turquoize Adults Only All Inclusive at Hyatt Ziva

Specialists

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Nancy Ospina
Nancy Ospina
Phone: +14075205338
10:00 AM 6:00PM
Ida Guerron
Ida Guerron
Phone: +19734608478
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Janet Santillana
Janet Santillana
Phone: +14075205339
10:00 AM 6:00PM