Unico 20°87° Hotel Riviera Maya

Quick facts

The brand new UNICO Hotel Riviera Maya is set to debut in 2017 with 448 guest rooms, as well as a diverse dining program, sparkling resort pools with cabanas, three stand-alone bars, two swim-up bars, and a cigar bar. Other on-site facilities include flexible meeting space/convention center, a state-of-the-art fitness center, a full service spa with hydrotherapy facilities, high-end artisanal boutiques and more. Set on the stunning white beaches of Riviera Maya, UNICO 20°87° immerses guests in the culture of the region, from the locally-inspired cocktails and cuisines to the art in the rooms. Three unique pools and holistic spa and wellness center drive home a sense of relaxed luxury, while exciting pop-up events insert a touch of spontaneity into the experience. At our adults only Riviera Maya all-inclusive hotel, each bright, spacious room is filled with local inspiration, from the art on the wall, to the patterns of the upholstery, to the handcrafted details throughout; they are a luxurious reflection of modern Mexico. A strong connection to the region defines the UNICO 20°87° experience. Discover and embrace contemporary Mexico face-to-face, come share in our passion for the region, defined by relaxed luxury and cultural immersion.

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Customers Review

Staff 9.2
Location 0
Cleanliness 9.8
Comfort 9.6
Condition 9.6
Neighborhood 8.8
Amenities 9.4
“Ignore all of the negative reviews on here. I went here with my wife on our make up honeymoon due to our original plans being canceled due to COVID-19. Lets just say that I'm itching to go back again! The room was amazing. The pools are awesome! The beach was beautiful. We just bummed mostly at the pools the whole time and had no issues getting chairs. Service was great. I feel like the majority of the negative reviews here are people that just didn't let it loose and relax. If you are rude to staff (We witnessed several "Karen"s berating the staff a couple of times), they will make it a point to avoid you. If you are nice and kind to the staff and TIP them, they will go above and beyond for you! If you don't like the loud music at the main pools, just go to the quiet pool hidden away on the southwest side and you'll love how calm and peaceful it is! Make sure to work with your host to make dinner reservations for the rest of your stay! The Italian and Japanese restaurants were amazing! Special thanks to Miguel along with the rest of the staff for making our stay enjoyable!”
— Andrew Warren
“Travelling with family of 4 (fully vaxed and boostered). Months ahead paid big upcharge for 2 rooms with OCEAN view. (There are ocean front, ocean view and pool view rooms) Pretravel contact (emails and calls direct to hotel) was frequent to ensure rooms side-by-side with an ocean view. PreTravel we were able to pick our pillow, fragrance, liquor/ alcohol for room refrigerator; restaurant rezs; however they would not let us confirm rooms side by side. During COVID we know occupancy would be reduced. At time of reservation occupancy set at 70%; by the time we arrived it was almost 100%. @ Check-in: we waited an hour to change our rooms so next to each other- they were pool view rooms and not prepared. Dirty dishes from previous guests outside our room; refrigerator broken and leaking water over floor. A/C not on and rooms smelled musty. Our view was hanging over the balcony to see any ocean. Once rooms cleaned and mechanical issues resolved - housekeeping did a great job. True all inclusive - no levels of "all inclusive" - made ordering food and beverage very easy at all times of day and night. Room service orders - not accurate even though we ordered the same thing early am every day. Food and beverage quality in general - average - varied by each of 5+ restaurants. The quantity was surprisingly below average. Seemed like operations was unprepared for the number of guests. Quality, availablity and quantity seemed to improve midweek. Maybe the whole of Mexico was caught off guard by the number of visitors.Property is safe and staff very friendly and helpful. PRO: They provided acceptable COVID tests for guests returning to US and these were scheduled at check in. Process was great! Don't know if we will return to UNICO if in the area. I don't like paying alot of $$ for average.”
— Jam

Facts

Free Wi-Fi
Airport(s) CUN
Swimming Pool
Restaurant
Spa & Wellness
Breakfast
All Inclusive

Location

Carretera Federal 307 Chetumal-Puerto Juárez, Riviera Maya

Notes

Checkin Instructions


Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

Special Checkin Instructions


Front desk staff will greet guests on arrival.
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy Mexican cuisine at Cueva Siete, one of the property's 5 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/café. Wind down with a drink at one of the 6 bars/lounges or 3 poolside bars. A complimentary buffet breakfast is served daily from 7 AM to 11 AM.


Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor swimming pools and a fitness center. Additional features at this property include complimentary wireless Internet access, concierge services, and a hair salon.
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.Food and beverages
  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
Entertainment
  • Onsite live performances
Not included
  • Motorized water sports
  • Airport transfers
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
Unico 20°87° Hotel Riviera Maya

Specialists

We are experienced professionals in the travel industry. Our specialists have access to unparalleled relationships with the world's top luxury hotels, airlines, tours and cruise lines, who offer upgrades and travel experiences that is only available when you work with one of us.

Fiorella Reyes
Fiorella Reyes
Phone: +19095637012
10:00 AM 6:00PM
Nancy Ospina
Nancy Ospina
Phone: +14075205338
10:00 AM 6:00PM
Ida Guerron
Ida Guerron
Phone: +19734608478
10:00 AM 6:00PM