Viceroy Riviera Maya

Quick facts

Located on the coast of Xcalacoco Beach 10 minutes outside of Playa del Carmen this luxury resort and spa situated in the tropical rainforest features a restaurant and beachfront cabanas. The villas at Viceroy Riviera Maya are furnished with a private kidney-shaped pool and flat-screen TVs with DVD players. Free Wi-Fi is provided and room service is available. This pet-friendly resort hosts a spa and wellness centre offering a hot tub steam room and personal massages. Yoga classes take place on the beach. A gym and outdoor pool are also part of the resort’s facilities. A concierge service is available. The passenger ferry to Cozumel is less than 15 minutes from Viceroy Riviera Maya. Xcaret Eco Park is less than 20 minutes from the resort.

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Customers Review

Staff 9.6
Location 9.2
Cleanliness 9.6
Comfort 9.6
Condition 9.4
Neighborhood 8.4
Amenities 9
Quality 10
Value 8
“Stunning hotel with tons of space where you can't imagine space could be. Every staff member was considerate, caring, and went above and beyond. The food was excellent, the pool was beautiful. The room was stunning. The private plunge pool made it even better. The beach was a little rocky, but the provided water shoes fixed that. Will definitely return.”
— Peter Shankman
“Viceroy is the 1st stop of 3 of our Honeymoon and we were absolutely blown away. While it’s not the cheapest of options when selecting a resort, I promise there is a reason for that. The staff is excellent (especially Julio and Claudia who make sure you have everything you need, at all times of the day) Miguel the bartender is very nice, as well as the rest of the staff while you’re dining and relaxing. Even if you do not book the all inclusive package, the staff will occasionally bring you snacks, shots and more. The beds are super comfortable and the rooms are beautiful. The outdoor showers in the rooms are AMAZING and the shower heads are amazing. The private plunge pools are excellent and romantic, and the staff can adjust the temperature for you to your liking. Our room was a 3 minute walk from the pool and beach, but that made it for a quiet, private room and have no complaints about that. The only sad thing was food stops at 10:30, but we found a service that delivers food. Use the app Rappi. We WILL be coming back!”
— Josh Watts

Facts

Free Wi-Fi
Airport(s) CUN
Swimming Pool
Restaurant
Spa & Wellness
Breakfast
All Inclusive
Pet Friendly

Location

Avenida Fraccion 7 Mza 20 Lote 5 Y 6 Xcalacoco Playa Del Carmen 77710, Playa del Carmen/Playacar

Notes


You'll be asked to pay the following charges at the property:

  • Sanitation services: USD 1.36 per night
  • Resort fee: 15 percent of room rate
The resort fee includes:
  • Health club access
  • Fitness center access
  • Newspaper
  • In-room coffee

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional Fees


The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Airport shuttle fee: USD 302 per vehicle (roundtrip)
  • Valet parking fee: USD 8 per day
  • Pet fee: USD 50 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 150.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Checkin Instructions


Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted

Special Checkin Instructions


Front desk staff will greet guests on arrival.
All-inclusive rates are available at this resort. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Grab a bite at Coral Grill and Bar, one of the resort's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Need to unwind? Take a break at the bar/lounge, the beach bar, or the poolside bar for a tasty beverage.


Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including a health club, an outdoor pool, and a spa tub. This resort also features complimentary wireless Internet access, concierge services, and gift shops/newsstands. Getting to nearby attractions is a breeze with the area shuttle (surcharge).
All-inclusive room rates at Viceroy Riviera Maya are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.Activities and facilities/equipment
Lessons/classes/games
  • Pilates
  • Yoga
Not included
  • Airport transfers
Viceroy Riviera Maya

Specialists

We are experienced professionals in the travel industry. Our specialists have access to unparalleled relationships with the world's top luxury hotels, airlines, tours and cruise lines, who offer upgrades and travel experiences that is only available when you work with one of us.

Janet Santillana
Janet Santillana
Phone: +14075205339
10:00 AM 6:00PM
Diana Carmona
Diana Carmona
Phone: +19083453738
10:00 AM 6:00PM
Fiorella Reyes
Fiorella Reyes
Phone: +19095637012
10:00 AM 6:00PM