“Just went to guest services and they refused to help me. I asked them when yoga classes were and they told me to look at the TV screen. After 5 minutes of waiting for it to go by, I saw it was at 930am but had no location. I asked guest services if they knew or of they could provide me any print out of when these activities were or when and they refused. I asked if I could make a reservation for dinner for the rest of our trip on the first day and they said I was too late and they don't do that anymore. How is that possible? This was the first day I was here. Also how can you say all activities are included when you don't tell people when and where they are. Just blatant rudeness by the staff. The facilities are very run down. The drinks are very watered down. They also said we would get welcome drinks and we were not provided at all. Overall would not come back to this all inclusive. They only give two bottles of water per room per night and if you want more you have to pay for it. You can't order room service. The snack bar is only fries and mediocre pizza. Went for dinner at the buffet and it was all weird Chinese food that wasn't cooked well at all. Update: TV doesn't work either Update 2: public bathroom doors don't lock. Couldn't get a reservation to any of the restaurants here on day 1. Tried calling before we got here and could never get through.”

“The room called “superior” was like 3star hotel, but very clean. The air conditioner was working perfectly well and silent, bed very comfortable! The canteen serves various food, I never had issue to find something for me, for each meal they serve delicious fresh fruits! The entire facility is big enough to spend each day in a different place. The whole staff is extremely friendly.”