I would have to say I wouldn’t recommend this resort if you are looking for good service. The staff are not as pleasant as other secret resorts. We were not welcomed when we arrived to the main lobby. Some of the staff waiters/waitress made you feel like you were bothering them, many times we would have to wait 15 minutes just to get out drinks. Some of the staff lighten up after being tipped and would provide you better service. I can name a few of the members that were really pleasant and made our stay more enjoyable. Alvin and Jovani the bartenders were a delight and super fun. Lisa from preferred club was awesome and upgraded our honeymoon package based on the days we stayed there. Carol in the buffet was also super sweet. Those were the individuals that made the experience delightful, but overall not the best resort I’ve been to.

More than anything, I enjoyed the people, friendly service and grounds of this resort. The rooms left a lot to be desired for a 5 star resort. The floors in our room looked unclean upon check in and sure enough, there was quite a bit of dirt if one wanted to walk barefoot on the floor. The views from our room was nice, we had an ocean facing room which made for incredible views each day. Would I stay here again? I'm highly doubtful because the resort did not live up to my expectations of a 5 star resort but the staff and the beautiful grounds made up for all the short comings I experienced. The jerk chicken cart each night made for an additional perk for the trip. They certainly do not go lightly on the alcohol which was nice. That's one difference I noticed with this resort when compared to other resorts I've stayed. The alcohol was rather generously given here. In my opinion, this resort was lacking in a variety of daytime activities but if one has their own agenda or is only looking to relax by the pool or beach while drinking, then that's not an issue. The restaurants were mostly underwhelming in their offerings except for the buffet style restaurants, El Patio and World Cafe which had a plethora of tasty options to choose from. Good experience overall but will likely not be coming back and will try other resorts if in the area again.

Would not suggest this resort to anyone. Highly disappointed and to be frank not quite sure how they are an accredited resort, they need to be audited. Note: we are leaving a day early due to how pathetic it really is. I tried holding my tongue and don’t typically write reviews, but want to make sure this is seen and anyone that is thinking of booking steers clear. This resort is outdated and old for what you pay. The rooms are unsanitary, our closet door was off the hinges completely and wouldn’t slide. The elevators need to be updated. The food is subpar at best. Flies all over buffet food and workers act like it’s no problem.. ordered room service one evening and it took over an hour to deliver, once delivered they didn’t even have our order correct. Staff: majority unfriendly and act like you are an inconvenience to them when asking for the simplest of things (bottled water, fresh towels, umbrella) For the money paid, this is no where near a 5-star, I give it a 1-star at best. I’m so disappointed and will be taking it up with management.

Make sure to use ʜᴏᴛᴇʟʙoʟʟʏ.ᴄᴏm when booking any hotel. This web site will compare thousands of hotel sites and typically will have rooms much cheaper compared to others! Thank me later on! This resort is one of my favorites in the area. I've been staying here for a long time. If you decide to stay here you definitely won't be disappointed. Secrets Wild Orchard preferred is the ultimate in personal service and luxury. I have been to 2 other resorts within the last 30 days and Secrets is the best. The food was exceptional and the accommodations were lush. Any request is acted on promptly and to your satisfaction.

I was nervous to book at first due to some of the reviews I read. I must say overall I had a great stay. Beautiful resort, great staff, food, beach, spacious rooms, refreshing cocktails etc. Housekeeping made sure our room was tidy & even straighten up belongings and mopped floors. Only complaint I had was with room service the ETA of food seem to be extended than what was listed on the tablet. Restaurants we did not have much of a wait at all. I would highly recommend & plan to be back soon. Everyone was friendly my guest & I enjoyed the stay.

The resort was absolutely stunning! The staff has a way of making you feel right at home! It was a delight to be greeted with such amazing smiles and personalities everyday! The only complaint I have is that it took 3 hours to get food at diner EVERY NIGHT! That is a very long time to wait for mediocre food :/ All else was terrific !

Went for my sister's wedding. I had the BEST time!! Staff was very polite, and professional. Food was awesome! All services that I used was top-notch!

We went for my daughter's wedding, which staff were great. Such an amazing place. Everyone is so friendly and helpful. They all asked if you're okay when they haven't seen you for awhile. Some remember your name. I was here this morning and now home wishing I was back there. Will definitely go back to this resort!!

Secrets Wild Orchid in Montego Bay was the best! This was our first time we visited Jamaica and we had a fantastic time! The service was amazing and Matthew, our bellhop is awesome! Matthew was always around making sure our entire stay was the best that it could be. Our trip would not have been the same without Matthew. My daughter was married at Secrets and we were all totally impressed with this all-inclusive resort. Thank you Matthew and Secrets for making my daughters wedding a memorable one!

Our stay and room were beautiful. The room was clean and the resort felt safe even during the Covid pandemic. We had an amazing time, but none of this equals the experience we had with our entertainment staffer, Chad and our Outside Stage server, Ash! These two are very valuable employees and Secrets should do whatever it takes to ensure that they never leave! They are such an amazing asset to your organization and they made our trip so much more enjoyable and memorable. They were professional, personable, fun, and they made us feel like family! We will keep in touch with them...and definitely look for them when we return! They will be the reason we return! They made us laugh, they made us feel special and they took great care of us. Thank you CHAD and ASH for making our much needed and long awaited vacation more than we could have imagined! You two are pros!

Matthew the Bell man was excellent. He is an asset to the Wild Orchid Resort. We will visit again. Butler’s Darwin and Duran went above and beyond to make our stay Amazing! Thank you both...

Arrived a couple hours before check in time.. was greeted with cocktail, explanation of amenities, went to lunch and the beach then to our room. Beautiful... great view, spacious clean room, mini...

I went to this resort with a wedding group and it exceeded my expectations. The wedding was beautifully set up for us, the food was to die for, and the entertainment was unbelievable. The workers by...