“Frankly rather disappointed by the check that we come to make in the night of February 16 to 17, 2023. We arrived around 3 am. After an extremely long flight. Once we arrived I was told that my reservation had been cancelled? While the necessary funds were present on my account. Moreover the payment was to be made exclusively on the spot so I do not understand the principle of debiting my card before. But anyway, let's move on. That's not the point, the most important point is the way the man at the reception welcomed us like a clean slate, allowing himself to snicker with his colleague and to blow when I asked for the payment to be divided into three. Do you think it's normal to be welcomed in this way when my reservation has been made for several months? As a result, a room was found for us but we were told not to settle down too much because tomorrow we will have to go to another room. So we are not at all comfortable for this first night. The error does not come from us, and he allows himself to put pressure on us on top of that. Also, I have stayed in this hotel before in 2018 and I can tell you that the service was much better. You are going to lose customers by welcoming them like this. I am not satisfied at all.”

“Godfrey in Garden Restaurant helped by accommodating my request for waffles to the back of house staff while servicing breakfast buffet (where waffles are not included). Notable customer service there, and throughout the hotel actually all of the staff maintains a high level of professionalism and courtesy. However the rooms are slightly less quality than expected for a 4-star hotel. Slightly small, some older furniture and upholstery, some crumbling wood around the doorframes, and the courtesy refrigerator doesn't cool well.”