“Worst experience ever! A big NO for this! We arrived at the NOT so WHITE club resort at 2:10 for check in and came across some really bad incidents. One of the guests came running at the front desk to complain that as he walked into the room he was given (after many hours of waiting), he found inside other residents staying there. Which means that the key cards can probably open all doors on the premises. So quite a safety issue there. Another lady started shouting at the receptionist asking for refund as her 12 year old son almost threw up when he saw the disgusting condition of the room. She also complained that she booked a one bedroom apartment but she was given a studio although they were 2 adults and 2 infants. When she asked for a refund (after just walking in her room and getting straight back to the reception) they denied giving her money back at first. After half an hour and a lot of frustrating arguments with the lady at the reception they offered to give her back only a 70% refund. An hour later and after the clearly uppset and distressed customer informed them she was calling the police, hotel management decided to give her a full refund. Our turn to get the room we booked came after a three and a half hours delay, since as they said it was not ready yet! After all that waiting and without getting any apologies from the hotel management we got our key card and walked into our room only to find it disgustingly dirty! Went back at the front desk and asked for our room to be made again. After 15 minutes the cleaner left the room and we came accross a quite frustrating and unforgivable sight. Dirty unwashed towels provided by the hotel. Toilet seat covered in urine and used toilet paper trims all over the floor. Bedsheets full of stains and hair. Unswept floors full of sand, leaves and see weed (our room was on the first floor) Dead bugs in every corner of the room and spiders on the walls. The couch was brocken and dirty. (they used a sheet to cover the ugly stains.) Air conditioning was insufficient and could not cool the room, having as a result a steaming hot room in which it was impossible to sleep at night. Plastic bags full of garbage were just left on the floor all around the premises until someone whould pick them up..in mid August. Imagine the smell! We asked several times to speak with the manager and their responce was that he was not there and they couldn't disturb him with a call! We left our personal phone number at the front desk in order he or she would give us a call at first chance, but no one did in all 5 days. Needles to say we had to waste the first day of our holidays cleaning the room ourselves with cleaning materials and equipment we bought in order to make our stay bearable! Unfortunately couldn't do anything about the smell. The worst part, is the fact that all this was taking place over COVID-19 season. Staff was not wearing gloves while transacting with clients but wore masks... on their chin.. plus there was no antiseptic in shared spaces but one small bottle at the hotel entrance. Please note that this excuse of a boutique hotel is no longer an Atlantica group member. Dont be misled!”

“Muy lindo lugar. Habitaciones cómodas, limpias y confortables. A solo tres minutos andando de la playa está la playa de Landa. La comida es variada. Hay tres piscinas, dos de ellas conectadas por una cascada, la tercera tiene 50 metros de largo. Personal amable.”