Hotel incrível! Vale muito a pena visitar ou se hospedar, se você tem dinheiro para isso.

Lugar lindíssimo, pitoresco porém o restaurante não vale a pena. Pratos muito pequenos e caroa

Lugar sensacional!Recomendo a todos!

Super ... O hotel em si é uma atração turística. E tem excelentes quartos e serviços.

Hotel maravilhoso, bonito demais, ótimo atendimento. Sempre um prazer ficar aqui

Não estive hospedado no hotel mas achei a visita ao Museo sensacional. Vale a pena.

Muy bien ubicados muy buena comida, precios accesibles, ambiente trankilo, muy bien servicio, la higiene excelente, los jardines preciosos recomendados

Un hotel excelente con una atención muy buena y mucho que ver,lindas habitaciones,piscina temperada museos, bebidas exóticas las instalaciones nos encantaron.

El bufet es delicioso y buen servicio es mejor hacer reservación antes para no esperar porque se acaban las mesas rápido

Excelente todo, lo único que podría decir que nonfue espectacular el servicio en recepción, siento que su proceso muy lento. Todo lo demás espectacular

Our local guide took us to Casa Santo on our tour (apparently that is ok), and it was a true highlight. The hotel is a spectacular location, wonderfully restored, and super clean. On every wall, at every turn, there is art to checkout. The food at the hotel is great, and the staff was friendly when we interacted with them. Do go to the back to check out the old cemetery and the chapel (and checkout the Last Supper painting where Jesus and disciples ate tortillas!). They also had parrots for you to take pictures with.

Precioso hotel vestigio de la historia de una gran capital!!!!… como lo fue Antigua Guatemala. Hay mucho que ver en sus museos.

One of the nicest hotels I have ever stayed in. We each had a different room type. The corner suite attached to the spa being the best of all with a separate living area and fireplace. Beautiful spa with a view of the volcano. Hotel is 10 minute walk to the plaza. A wedding seems to happen every night there due to how scenic the courtyard is. They are very strict on the 3pm check-in, just an FYI.

Amazing place to stay if you’re visiting Antigua. The architecture is just magnificent. They restored some of the places of the old convent and it gives you a feeling of being in the past. We where there for a wedding, amazing spot for destination wedding, they decorate everything so pretty and the place makes you feel surrounded by nature and history. They have a spa, didn’t get to visit but reviews are super good. Tuesday’s and Wednesdays they have special prices. The restaurant is absolutely amazing, great local gourmet food. Do recommend booking a shuttle, it’s around 30usd per person, they pick you up at the airport and take you back to the city when you need to. Totally recommend it!

Todo muy lindo la atención, el servicio, el ambiente muy agradable, sólo fuimos con mi esposa y mis 2 hijos y la pasamos super, hace un buen par de anos trabajé para tan prestigiosa Empresa y lastimosamente aún hay personas en ese hotel que han hecho mucho daño a otros empleados valiéndose de su puesto y justamente me topé con doña Irene Alfaro si no estoy mal ahora está de Gerente del SPA, con educación la saludé y como siempre sólo me vio y ni siquiera respondió a mi saludo, como se ve que no cambiapara nada y eso que estaba hospedado en tan prestigioso hotel...

Un poco molesta porqué el servicio de masaje le ofrece un aceite de fragancia y sólo lo dan para qué uno sienta la fragancia. Y después le pones en el cuerpo un aceite de muy mala calidad y asta rancios. Lástima porque me gustaba mucho pasar un buen rato 😞😞

I have stayed at this hotel many times in 30 years.Like wine, some things age well and improve with time.Instead, the Casa Santo Domingo does not age well and turns to vinegar.I hope you appreciate the irony of a hotel that successfully accomplishes the feat of projecting well-preserved antiquity, but fails where most others succeed.Eye candy, mouth vinegar.Casa Santo Domingo is one of the most beautiful accommodations in the country.A sprawling, stunning, architectural and design masterpiece, this hotel also has an army of friendly staff throughout the premises.You cannot walk 20 meters anywhere in this expansive property without being greeted by every staff member you encounter.But that is where the honeymoon ends.The rooms are dated and I do not mean in the well-preserved antiquity sense.The bathroom was sparsely equipped with only two thin, Motel-6 quality bath towels.There were no wash cloths and only one cheap soap and cheap shampoo.Nothing else.Least not nothing else worth mentioning.The rooms are rife with a heavy odor of what seems like mold to the point of being offensive. This alone is reason enough to never stay here, especially if you have respiratory issues.The mattresses on the beds were hard as bedrock, harder than the bed I slept on in the army.The rooms do not have heat.Yes, there are times when it is needed.There is a fireplace with enough kindling to start a fire, but not enough to warm a room.Forget any real help at the front-desk.If you need a ride to Guatemala City or the airport for an early morning flight, this hotel will NOT make any arrangement to help you find transportation within 24 hours of the time you wish to travel.Repeat - unless you ask the concierge to arrange a ride at least 24 hours in advance, they will not even help you find a driver or car.Imagine how many people staying in this hotel for only one night learn this unfortunate policy - the hotel will do nothing for guests to get to the airport if they check in the hotel in the afternoon, less than 24 hours before departure.Friendly and beautiful does not make a resort or luxury property.There are other, more desirable hotel experiences in the area.What follows will be a desultory and totally unsatisfactory response from hotel management.Expect the same response followed by no-action when you stay at this hotel.

I didn't stay at the hotel, so I can't talk about the rooms. But I went to the restaurant as well at the museums. The restaurant was good, the food and service were great.The museums, if you're here you've gotta check them out. A lot of them were centered on the history of the place. You'll see from catacombs, to colonial time art. There's also a nice chocolate store.I'll warn you tho, the English translations in many of the items and signs aren't the best. Most of them are okay tho. The only reason I know is bc I'm fluent in Spanish.As a side note, the parrots are cute and are around the pool area, flying freely.

I love history and this place is so inviting. Very nice to go home to after a day of full packed walking activities. I will definitely recommend the spa! The dining and housekeeping are best with customer relations.

I’m giving this place a 4 star because next to our door entrance was a creepy Christian statue. It’s was super weird in then middle of the night. Also I didn’t like the creepy baby statues. I get it’s a museum but it doesn’t have the first thing I see when I walk in or walk out the door. The open air spa was very nice! Very romantic. I would highly recommend the experience. Although I couldn’t seem to find a unisex steam or dry Sauna. One comment is that when you leave to use the spa through the back Terrance there is no way to lock your doors! So anyone can just walk in. In addition there was no handles to pull the door open. The restaurant staff was very nice. But just know you will be paying New York like prices. Compared food in to the area.

Every time we go to Guatemala, we make sure we visit this hotel and stay at least one night. Their staff is very friendly, their gardens are amazing and at night when they light up the candles it is magical. The only reason I am not giving it a 5 is the room (#266) we were assigned was not what I expected. I booked a suite and while the suite was awesome, it was located right next to a restaurant (not part of the hotel). We were woken up both nights at 2:30 am to furniture being moved around and people talking. This time we were not able to relax as in previous occasions. I wish the hotel would be more transparent on letting guests know that this suite may experience disruptions early in the morning. I highly recommend their spa. Their facitilities are amazing and their staff is great also.

Una experiencia malísima. Reservamos el hotel con meses de antelación y el día que llegamos a Antigua, el hotel decide de manera unilateral cancelarnos la reserva sin avisar. Al llegar a recepción nos indican que el hotel está lleno y no podemos alojarnos. Era nuestra primera noche de la luna de miel y tuvimos que buscar otro hotel ese mismo día. El servicio de reservas y la atención del personal de recepción no está al nivel de un hotel de esa categoría. Aunque el hotel es bonito, con este tipo de cosas se te quitan las ganas de alojarse. No lo recomendaría.

Em meio às ruínas do convento Santo Domingo, um excelente lugar para almoçar. Atendimento primoroso. Funciona também um hotel, mas não tive oportunidade de me hospedar nesse local.

Lindo o hotel. O café da manhã da carta é super demorado. Um cappuccino demorou 20 m. Os funcionários não simpáticos.

This place is magical and is a must-experience if you go to Guatemala. Rich in history, beautiful in every way and the staff is such a treat. Spacious rooms, wonderful volcano and Mountain View’s...

Our family spent a wonderful 2023 New Year weekend at Casa Santo Domingo. The hotel offers comfortable rooms, great local and international food options, and overall top notch service in one of...

Our local guide took us to Casa Santo on our tour (apparently that is ok), and it was a true highlight. The hotel is a spectacular location, wonderfully restored, and super clean. On every wall, at...