“Maravilhoso, fácil experiência relaxada. Os funcionários foram simpáticos, as instalações eram limpas e a comida era ampla e razoavelmente boa em relação ao que estou acostumado na América do Norte. Adorei a pizza e lagosta. Ótima xícara de café expresso. A praia, a água e o sol eram simplesmente magníficos. Grato por sua academia no local e facilidade de movimento no local. Grato às pessoas (funcionários) que cuidaram bem de nossos quartos, comida, lavanderia e, em geral, nosso bem-estar com sorrisos amplos.A vida é boa! :)”

“My boyfriend and I stayed here for 5 days August 2022. We booked through a travel agent who set up airport transportation to and from the hotel (highly recommend). Upon checking in, we were greeted with welcome drinks and shown to our room. This is where the luxurious vacation ended. Our room was incredibly hot and the AC unit was not turned on when we arrived. Throughout the trip, the AC said it was on 55 degrees, but the room just never cooled down. The room smelled like mildew and the bed was wet the entire stay. There were 4 water bottles, some sodas, and a few beers in the fridge. There were no liquor dispensers and our room didn’t have a tub as advertised. We called multiple times for more water which never arrived so we just had to purchase more at the gift shop. They do not want to give you more water. Even though we never drank the tap water, we both still became sick. When checking in, they gave us a sheet that contained all the restaurant hours. What that paper didn’t say is that only 2 of the 4 are open each night and while normal guests cannot make reservations, only diamond club can, so expect a 3+ hour wait or eating at the buffet each night. The food was alright. The pool bar, Munchies, was the actually the best of all. The buffet for breakfast and lunch are fine, but for dinner it was garbage. Room service options are extremely limited. The steak house was good as well. The service is lackluster. Tipping is expected at every staff interaction and they are just not happy to be there. There were no smiles and we felt like we were inconveniencing them by asking for a drink. Expect to wait 10-20 min per drink at the pool bar (not because it’s crowded, because they just will not service you). We were told we have $300 in resort credits but never received them when checking in, so we had to go and ask the front desk, and it’s just a coupon book with $20 taken off services normally included at an all inclusive. The people selling cabanas will hound you until you relent and purchase one. We did, and we were scammed. We were told it was for Friday but received a call Thursday night that we didn’t show up for our cabana (we were at the pool all day Thursday and all cabanas were taken so that just wasn’t true that there was a cabana waiting for us). I wish I could remember the staff member’s name who called because I’ve never been spoken to like that in my life. We were told while it was their fault for telling us the wrong day, we would still have to pay for it and there were no other options for getting a cabana for Friday. The man literally yelled at me through the phone. We went to the front desk to talk about this and luckily the rude man’s manager came up, apologized, and gave us a daybed for Friday and dinner on the beach as equal compensation to a cabana. While at our daybed, there was no service what-so-ever. It was a running joke throughout the trip that we must be invisible because there’s no way staff would ignore you as much as they do at the CHIC. The Vibe Team and fitness instructors were great. The beach was covered in seaweed and there was a red flag our entire stay so you couldn’t get in the water. The size of the beach was very small as well. All in all, we will not be back to the CHIC. The service was bad and for how much you’re paying, very little is included. I would recommend doing diamond club because maybe you’ll have better luck, but based on other reviews, just go somewhere else. Marriott needs to come in and take a good look at the management of this property.”