“The location of the hotel is great, it is close to Times Square. And not too far from other touristy locations. The room was great. It was small but cozy. Interesting style of the hotel itself. The only complaint I have is that the management of the hotel did not return the deposit my boyfriend paid. They stated that they will refund the money back as soon as we checked out. We left the room clean, no damages, no nothing. After a week my boyfriend called and someone refused a refund of our money! It was a good amount of money, and we wanted that money back. They were pretended that they did not know what he was talking about! Love the hotel and the room but customer service is the worst. That is why 1 start, improve your customer service and start to return money to the people if you promised it.”

“We really enjoyed our week-long stay at NYC Moxy. The staff and cleaning staff were welcoming, laid back and helpful especially at check-in and were willing to accommodate additional daily room cleaning requests. We had requested two extra room cleans over the week on top the provided mid-week clean (reduced due to covid) but ended up having the room cleaned almost daily to a good standard (this may have been partly down to leaving tips in the room?). The ‘stash’ provided any extra bedding/towels that we needed. The room was designed and fitted to a great standard, and was spacious and functional although this may be due to it being a queen rather than a standard room. We had read previous reviews about the rooms being small but did not experience this, there was enough room for the small table to be permanently out with two suitcases on the floor and we did not feel claustrophobic throughout our week long stay. There were some niggles such as a gap in flooring and panelling by the bed, and a noisy A/C unit, but the room was generally great. The TV was of good quality and could easily connect to a personal Netflix account and was well situated. The other room amenities were good, especially the shower which had excellent water pressure. Despite staying in the room for an extended period of time, we experienced no issues and can have no major complaints. We were extremely satisfied with our stay and would strongly recommend staying at Moxy to anyone travelling to the City, especially first time visitors considering its location next to Times Square. The price of the room was highly competitive for its great quality and service, but this may have been helped by the fact we booked prior to UK-US travel restrictions opening up. The additional damage deposit paid on check-in was frustrating and added an unexpected charge early on into our stay and could be more clearly explained in communications prior to the stay. This could also be said of the water in the room that was charged at $5 a bottle for use, a charge for which was added to the check out bill but we did not question due to its small additional amount. I would recommend this Moxy to young people, couples and people looking for a short city break who haven’t previously been to NY as it provides a great starting point for getting used to the City. It is very near a number of high profile tourist spots and good walking/subway distance to all the others. If we were to stay again, we would look to stay at a quieter Moxy location in East Village or Lower Manhattan but couldn’t recommend this Moxy more for first timers. It is a safe and welcoming environment and security begins with key card usage for lifts and rooms that are equipped with additional internal door locks. It is worth noting that whilst on the same premises, the bar almost functions as a separate entity rather than as part of the facilities and separate online reservations are required to use it (which didn’t seem hard to do). Whilst we did not use it, the bar on the first floor looked fun as did the rooftop which has views of the Empire State. Definitely stay here if you’re looking for a hotel at a reasonable price in the centre of mid-Manhattan, and I would recommend selecting a queen room if you are concerned about room size.”