Rooms are falling apart. Mold or midlew coming out of AC vents. Hot tub still broken after last trip here September 2021. I had a leaky bathtub, got out of tub to approximately 3 gallons of water on floor, fell and desk clerk said,"Ueah, we have had complaints about that leaking before". FIX IT or don't rent room! I hope new owners clean up. Location good and would be a great place to stay if they clean up "cement ponds" (not pool, decorative only).

Awesome resort and amazing service! We stayed here for 10 days on business and had a great time here. The rooms were clean with beautiful air conditioning and the staff were very friendly and accommodating. The breakfast buffet was awesome (make sure to try the waffles that are like croissants) but the dinner options were limited. Overall great stay here!

Great rooms, I had a great sleep for the first time in awhile, service is great, but kinda prefer if they had a 24 hour shop that way I won't have to leave the hotel to get necessities.

This is just a general critique. My wife and I stated at your hotel for 2 weekends in a row. We got Ocean Front Suites both times. Our overall experience of this hotel is that it has the potential to be one if the greatest hotels in Guam. The architecture is great. The water ways at the ground floor are great but still need a lot of work in terms of pump maintenance and cleaning. The infinite pool is the best on Guam in my opinion. The grounds needs landscaping and upkeep for sure. The hard water is also a problem for a lot of your fixtures. The shower fixtures are gummed up making shower spray very ineffective. Furthermore, it causes a lot of verdigris buildup and flaking of chrome covered surfaces making fixtures appear unsightly. Getting a water softening system would save a lot of money in the long run in regards to repairs. As it currently stands, there is no room service, or none that I could call for. Overall, the hotel looks like it's seen better days and needs a whole rennovation. I see construction being done on the rooms, but to what extent and is it effective? The suite rooms carpets were stained. Recommend removing carpet and going with a nice laminate with an area rug. Easier to clean/sanitize and area rugs can be shampooed/replaced. The first room, 751, hot water wasn't working in shower, probably a mixing valve problem. The next room we stayed in, 951, shower was warm, but shower head was gummed up with hard water deposits rendering it, essentially, useless. Various fixtures and faucets in both rooms need attention. On a good note, the reason we stayed twice was the view, the hot-tub on the balcony (A BIG HIT and a big seller) and the infinity pool and family pool. All staff I interacted with was friendly. The view from the room has been the best so far out of all the hotels I've stayed at. So far I've stayed Tsubaki Tower, PIC, Onward and Hyatt. As I've said, this hotel has the potential to be one of the very best. You're already at a disadvantage in that it's not on the Tumon strip, so you need to make up for that in amenities and luxury. I understand this pandemic has plagued revenue, but his hotel needs a cosmetic overhaul and a grand re-opening. For us locals, we understand the situation and can be forgiving, but the tourists will not, and they're, normally, supposed to be your number 1 source of income. Only reason I'm giving service 2 stars is because of the fact that there isn't enough staff for amenities like good room service, more restaurant options, etc.

Have not stayed yet, as our reservation is not until next month (May 2022), but the reservation agent, her name is Karen, was slightly rude over the phone. Definitely not a good first impression. With Sheraton being rebranded to RIHGA, hopefully some of that Japanese hospitality will be passed down to the existing employees. Would recommend booking online to avoid this Karen.

Curtains were dirty, room is in need of refreshing. I felt it was rundown

Two stars is really for the views and the hospitality staff. After staying here for four weeks I was able to get a good feel of how over priced this place. Pool bar and spa wasn't open once even when...

One of the most beautiful hotels in Guam. It look like a ship from a far so exciting indeed. I only needed my bathing suit and some clothes. All of the amenities that I need for comfort is available...

The Sheraton sits on the bay with picturesque views, but it is masked by a hotel that has the beginnings of bankruptcy. Does it serve it's purpose? Yes. Does it have clean bed sheets? Yes. If this is...