Experience the Ultimate Stay at Tropicana Las Vegas

Tropicana Las Vegas - a DoubleTree by Hilton Hotel

3801 Las Vegas Boulevard, Near Tropicana Las Vegas Casino, Las Vegas, NV 89109, United States

Rating

3.8

Price Level

$$$

Rooms

1470

Pets

May

Tropicana Las Vegas - a DoubleTree by Hilton Hotel, Las Vegas

Tropicana Las Vegas - a DoubleTree by Hilton Hotel

We're on the Vegas Strip, minutes from McCarran International Airport. Our casino features slots and table games while Laugh Factory comedy club puts on shows three times a week. Glow, a Mandara Spa, offers all-day pampering and a fitness center overlooking our landscaped pool with waterfalls and whirlpools. Experience the excitement of Las Vegas at the casually elegant Tropicana Las Vegas - a DoubleTree by Hilton Hotel. With acclaimed restaurants, premier entertainment options and unsurpassed service, this unique Las Vegas Strip hotel has a South Beach rhythm and vibe. Our hotel was awarded eight 2015 Best of Las Vegas honors which include Best Locals Hotel, Best Hotel Room Value and Best Hotel Suites. This casino resort lies along the Las Vegas Strip at the famous Four Corners state boundary.

Price & Availability

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Overall

Good

3.8

3499 reviews

4602

4881

2719

1139

823

Customers Review

Location 2

Cleanliness 4

Comfort 3.9

Neighborhood 4.2

Amenities 3.6

Condition 3.7

Recomendation 74%

“Localização ótima, muito próxima da strip porem sem a agitação. Quartos grande, limpos sem cheiro de cigarro nos quartos. Recomendo!”

— Andreia martins coutinho

“Hermoso hotel! Hermosa ubicación, la unica critica es que las habitaciones no tienen heladera”

— Mellicele

Overall Good, 3.8

Location 2

Cleanliness 4

Comfort 3.9

Neighborhood 4.2

Amenities 3.6

Condition 3.7

Recomendation 74%

Isabel

Sep 10, 2022

Lo mas destacable es su buena ubicación casi a pocos minutos de los principales hoteles. Las habitaciones son espaciosas con dos camas grandes y luminosas. Tiene una pequeña nevera, set de café que cada dia reponen, aunque necesitaria un poco de reforma y mejor limpieza ya que durante 2 dias nos vaciaron la papelera y la limpieza era muy superficial. Tiene cerca la parada del autobús que recorre el Strip.

Ana Cecy Rodríguez

Sep 10, 2022

Estuvimos el fin de semana, fatal la limpieza del baño. El agua no se iba por la coladera y decidimos quitar la tapa,sorpresa estaba lleno de pelos y mugre, parece que tiene mucho sin limpiar, fue asqueroso!!

Corey Geba

Sep 10, 2022

I liked this casino. It's a little bit old school in it's decor, but I like that about it. When we went on a weeknight in August it was not very busy so there were plenty of games available to play. My wife and I enjoyed our time there. Can't say anything about the hotel and amenities for we have never stayed there. But the casino is very nice.

Ella Fleury

Sep 10, 2022

I was reading the reviews for this place and they were pretty 50/50 and I was scared. But honestly it was amazing. The check in staff (Filipina lady) was SO nice. We got an upgraded room, which was clean, and so spacious. There was an ice machine too. The pool was wonderful. Whenever we called house keeping up to trade some things out they were SUPER quick and so polite. We’d definitely stay here again!!

Antonio Molina

Aug 10, 2022

Mala atención con los niños! Viaje con mis nietos y estábamos camino con mi familia a comprar tickets para el show y el de seguridad dijo que no podiamos estar allí muchas personas!Y que debiamos separarnos y esperar lejos de alli, es absurdo. Trato mal a mi hija y nos quejamos y el manager de seguridad no hizo sino dar la razon . no deben gritar a la gente y menos tratar asi a los niños, mujeres y adultos mayores. De paso no tienen baños cerca del lobby y de los shows.

Vanessa Matinella

Aug 10, 2022

Espantosa. Me hospede por 9 días. Ya que mi hija tenía un torneo Nacional en el MGM y este hotel era el más cercano al MGM. Te dejan hospedar con niños pero no dejan que los niños caminen por los pasillos del hotel hacia el baño, o hacia los show como el de Diva. Los de seguridad fueron super racista al escucharme hablar en español. Me hicieron hasta llorar del mal trato. Cuando trate de hablar con el manager no se encontraba ya solo me faltaba 2 días para irme. El jefe de seguridad me dijo que ellos podían hablarme así, si ellos querían ya que tenían autoridad. Le dije que no tenían que tratarme mal porque yo a ellos los trate con respeto y nunca fui grosera. Mis hijos tenían hasta miedo. No lo recomiendo para nada. Aparte de que los fines de semana no hay servicio de limpieza a las habitaciones. Así que me toco ir a comprar papel sanitario en las farmacias porque ni eso daban. Fue una muy mala experiencia. De todos los años que tengo viniendo a las Vegas nunca me habían tratado tan mal. Este hotel no cuenta con ningún tipo de buen trato hacia el cliente.

Veronica Ayala

Aug 10, 2022

Excelente lugar,me encantó todo. El manager muy amable. La ubicación de las mejores. Espero volver pronto.

Holly Goshinski

Aug 03, 2022

My only real complaint was that the rooms really need to be updated but there was four of us staying in one room and it was rather spacious. I wished that the room we had would have had a refrigerator so that we could have kept some of our bottled waters cold but otherwise the room was fine. I ate at the restaurant in the hotel and the food was very good. We did use the pool one time during our stay and it was very nice. The hotel is at the far south end of the strip so you do have to do a lot of walking either up and down the strip or to the monorail to get where you want to go but it was a great location. We did need extra towels and we had an issue that maintenance came up and checked and they were very fast checked everything and brought us extra towels immediately so the service was very good.

Andreia martins coutinho

Jul 10, 2022

Localização ótima, muito próxima da strip porem sem a agitação. Quartos grande, limpos sem cheiro de cigarro nos quartos. Recomendo!

Kay Dubs

Jul 10, 2022

Great stay for the price. Staff very friendly and helpful. Good location on the strip. Pool areas looked nice but we didn't get a chance to use them. Was fun staying at a part of "old Vegas" since the Tropicana has been around since 1957.

Bonnie Goldman

Jul 02, 2022

Hotel is very dated but nice. Great outdoor pool and bar. Restaurants are few. Expect to spend $$$$ for drinks but that's everywhere. Staff is great! Do not be fooled by booking on 3rd party site that looks like you're booking directly. They may have deeply discounted rates but you'll forfeit your Honors points (you won't get any) and points towards free night stays including your playing. You won't earn any points for this either. In addition I had to pay for "upgrade" when told I was booking room with pool view, and resort fee was not included and had to pay extra at check in for this as well. I was totally lied to by that site even when asked.

Janet Arqui. Momtraveler1

Jun 23, 2022

Love our rooms very spacious. Clean bed. Room service was exceptional. When you ask for towels or toiletries they are there within mins. I gave them 5 stars for the room service. My 10 year old loves the pool. The pool has an on duty life guard. It has a gym as well if you want to work out. The lobby is not too crowded. It's right on the strip so everything was walking distance. We were able to visit MGM, M and M, NY NY, Excalibur, Hard Rock, and easy access to the monorail. The only issue I have was outside of the hotel, but they have good security. I understand due to location there were a lot of transients and tourists.

Julián Paez

Jun 10, 2022

El Hotel está ubicado en la avenida principal, cerca de los hoteles New York, New York, MGM y Excalibur. Lo negativo es que necesita un lavado de cara, hacerlo vistoso desde afuera. Cuenta con restaurantes y Starbucks, y una excelente piscina. La atención también es destacable.

Patricia Chirino

Jun 10, 2022

No me reembolsaron mi depósito de 200 dólares, al hacer mi check out pagué aparte el resort feepero a pesar que llamé solicitando mi reembolso solo me dicen que no me pueden ayudar, yo puedo demostrar mi estado de cuenta del banco pero no hay quien responda para eso en el hotel. Mi estadía fue del 15 al 19 de abril de 2022.

Jocelynn Canzoneri

May 23, 2022

I didn't get to go into any of the rooms but the hallways were really nice and the pool was perfect. It was a nice day and staff was excellent really nice. The whole place had a fun joyful pleasant appeal to it. It's cool too cuz there is like an area back where the kids can get you know not wild but splash and it doesn't affect any of the adults I thought that was pretty cool. It also has a nice outside wedding area where you can get married... Enjoy some pictures I took.

Fernando Pina

May 10, 2022

Excelente hospedagem na strip de Las Vegas! O elevador panorâmico é simplesmente sensacional!!

Esmeralda SB

May 10, 2022

Achei bastante organizado e aconchegante, porém não tão requintado quanto os vizinhos.

Yairisel Rodriguez

May 10, 2022

Solo estuve de 11 de la noche a 9 am osea solo para pasar la noche. El hotel nada de lindo. En el estacionamiento hay que tener mucho cuidado, cuando fui a montarme al carro, me percato que me habia robado el catalistico. El carro era alquilado. Perdi un buen rato en reporte de la policía.

Brown Sugar

May 03, 2022

This hotel is lovely. Only have a few disappointments. They need refrigerators and microwaves in the rooms. The second day I was there out of 4 days. Housekeeping did not provide us with any face towels. They stated they was out our whole stay. Other then that the beds sleep comfortably and tub are nice size for two. The pool is nice and heated. The casino was clean and nice. They had a lot to do inside of the hotel. Anytime we wanted to leave the hotel it was always a taxi cab available. The location was great! It was near a lot of tourist places.

Marcela Leal

Feb 10, 2022

O hotel é bem localizado, o quarto é grande. Ficaram dois dias sem fazer a limpeza do quarto e trocar as toalhas. Além disso, já tem 12 dias que retornamos da viagem e ainda não fizeram o estorno no cartão de crédito do depósito caução. Não conseguimos contato com o hotel para reclamar.

Andre Tonietto

Nov 11, 2021

Yes, do you know when you wake up in the middle of the night and you do not know if you are dreaming or not? It was so we felt, room without view, no aircon (81.8F ° or 27.7c ° all the time cooking in the room), stinking of cigarette (we selected non-smoking room) Horrible! The worst of what you can imagine! A real nightmare. This was the second time we have stayed at this hotel and will without doubt be the last!Sim, você sabe quando acorda no meio da noite e não sabe se está sonhando ou não? Foi assim que nos sentimos, quarto sem vista, sem ar condicionado ( 81.8F° or 27.7c°todo tempo. cozinhando no quarto) , fedendo a cigarro ( selecionamos quarto de NÃO fumante) Horrível! O pior do que você pode imaginar! Um verdadeiro pesadelo. Esta foi a segunda vez que ficamos neste hotel e sem dúvida alguma, será a última!

Christian Schneider

Nov 11, 2021

Horrível para clientes Hilton Honors, péssimo para viajantes a negocio, deplorável para todos.Um hotel cassino horrível, todas as coisas que o viajante de negócios odeia, estão reunidas nesse hotel: Cheiro de cigarro, check-in/out lento, pegadinhas e sobre taxas embutidas nos produtos.O Tropicana Las Vegas - a DoubleTree by Hilton Hotel, é especialmente ruim para clientes Hilton Honors, pois os benefícios das categorias não são respeitados. Como cliente Diamond tenho direito a uma serie de benefícios, mas infelizmente o Hotel Tropicana utiliza métodos escusos para driblar as regras.- Mesmo havendo quartos superior disponíveis no ato do check-in, não foi concedido o beneficio de upgrade. (conforme regra programa Honors Diamond)- Não foi fornecido café da manhã cortesia (conforme regra programa Honors Diamond)- Não foi fornecido acesso a internet Premium (conforme regra programa Honors Diamond)Hotel também inventa uma taxa de resort para fornecer serviços os quais os clientes Honors Silver, Gold e Diamond tem assegurado gratuitamente.Na verdade o hotel Tropicana tem seu próprio programa de lealdade, o MARQUEE REWARDS, isso explica o descaso com os clientes leais Hilton Honors.É uma vergonha que rede Hilton aceite esse hotel sob a bandeira DoubleTree, diante das milhares de reclamações formalizadas nas redes sociais por clientes Honors, a rede Hilton deveria reavaliar a relação com Tropicana Las Vegas.Espero que esse breve relato tenha contribuído para sua próxima escolha de hotel! :)**Meus relatos são baseados em experiências reais como viajante a trabalho e lazer, em mais de 200 diferentes hotéis em 4 continentes, principalmente das redes Hilton e Accor. ;)

Marcio Thoma

Nov 11, 2021

foi ótima, uma cidade incrível, com shows imperdíveis , mas hotel tem melhores do que o tropicana, por exemplo para mim um dos melhores que vi foi o new York new York

Mauricio Kakassu

Nov 11, 2021

Os quartos são grandes mas não há um frigobar. A limpeza dos quartos é muito boa. Há um buffet que serve o café da manhã e funciona até o meio-dia. Há poucas opções restaurantes e fast food neste hotel. A melhor torre para se hospedar é a principal pois a torre do resort é muito longe e leva-se muito tempo para ir e voltar ao quarto.

Philip McComish

Nov 11, 2021

Quarto amplo, silencioso e confortável mas sem geladeira (cobram USD 34 para instalar). Hotel com boa infraestrutura e bem localizado na avenida principal The Strip. A academia é minúscula e fecha cedo, merece ser ampliada para ser compatível com a estrutura enorme do hotel. A contabilidade faz lançamentos confusos de débito e crédito no cartão de crédito para administrar caução e diárias que acarretam cobrança de IOF.

Winifred Jones II-Muhammad

Nov 09, 2021

Several dining options are closed. But their main dining options are open. We ateat Robert Irvine. Good service, but our dish, chicken spaghetti lacked seasoning. Although our hotel room was dated, it was clean and comfortable. Warning, there are no microwaves and coffee makers on the property! Not even in the rooms. We had to ask repeatedly for towels daily. At this time the outside pool is closed. But the indoor pool is open. Gaming staff was friendly. A must stop while at Tropicana if you are a drinker, is CHILL'EM. It is a daiquiri bar. If you stay in the CLUB TOWER; it is better to park toward the back of the property.

Jonathan Chan

Nov 08, 2021

One of the older casinos on the strip.For the price... convenience... location. That was all OK. Be wary.... some of the rooms towards the back of the hotel were a tad far from the casino floor and the entrance. Food choices a little sparse. What looked to be a large pool area was closed this time of year. A good things is that it is close to the airport.Uber pickup was very quick and accessible at the north entrance of the hotel. Never had to wait but a couple minutes for a ride anywhere.Room was a little dated.... but clean.... and the bed was comfortable for me.

Kita M

Nov 07, 2021

First time visiting Vegas and was slightly disappointed with the hotel service. Had to call for room service and ask for my two 6oz courtesy bottles of water everyday, as well as towels and wash rags. I stayed 3night 4 days on the 3rd day I was told they did not have any clean rags 😠 thank goodness when I called for clean linen the day before 2 different ppl came and brought us linens were we had extras. No luck in any machines either. The only thing I really enjoyed was Robert Irvine's Restaurant its a must!

nicole Lord

Nov 04, 2021

We originally checked into a bungalow room that didn't have a working ac unit, was very outdated, and quite frankly gross.We were then told that the wing had been turned to 'neutral,' so no AC.We moved to the Paradise tower where the room was a little nicer, but very basic with an incredibly uncomfortable bed and a temperamental bathroom light fixture.The restaurants were horrible and the pool was closed.We kept having to walk to the Cosmo to get good food. Definitely better hotels in Vegas for the same money.We'll never stay there again.

Brett Kusterbeck

Nov 04, 2021

I liked it, my wife not so much, it was a definite throwback to the Rat Pack / Elvis era, white leather and red velvet everywhere. It had that 50's and early 60's poshness to it. The machines can be as cold as ice, but find the right one and you'll be playing for hours on end. I would definitely stay here, I really enjoyed it.

Sandy Lee

Nov 04, 2021

For my first visit this year; there were some newer slot machines which was interesting. It's a big help that I can access my account at any slot machine. The wait staff offering drinks were particularly attentive and were interested and sincere. One staff member already had water on her tray to grant my request immediately. Had meds to take on time so this meant a lot! The air quality was most disappointing and stayed that way. Even though I wore a mask the whole time I played, no matter where I was, I could always smell and felt the smoke in the air.

Drew Mc

Oct 29, 2021

I rode the motorcycle over for the night. Pulled up and the employee there was extremely helpful, told me where I could park my motorcycle. No charge for motorcycle parking and it was a concert/raiders weekend. The check-in process was easy but the checkout was even easier, no contact sent an email and done. The room was just for a night and did the job, spent 2 hours in the room. Bartenders were welcoming. I will definitely put them on the top of my list for my next trip soon. For me it started with that first contact and he was great!!

Anita Beatriz Vega Shell

Oct 21, 2021

No ingrese al Resort pero la vista es increíble, ideal para una foto 😍

S M

Oct 21, 2021

Decent place but sad that pandemic still keeping everything from opening. Location at South end of of Strip, right across from MGM monorail. Good for getting around with lower rate. Altogether great experience and recommend. Do beware of Google. Got burned by them and reservations.com!

Jose Luis Leon

Oct 11, 2021

La mejor ubicación. Cerca del aeropuerto y en el corazón de los principales atractivo de Las Vegas. Lo único es que tiene escasos lugares para comer, pero cerca hay disponibilidad.

Maritza Matias

Oct 11, 2021

Muy buen servicio. Buen ambiente.

Jessica Diaz

Sep 11, 2021

No me gusto , el cuarto muy pequeño no se puede regular el aire y no entiendo que hace una cafetera en el baño, no avía hielo en nuestro piso no suficientes toallas y no ban a limpiar el cuarto ni ver que necesitas, la alberca demaciado pequeña y después de sierta hora no dejan niños,súper caro si ban asegúrese agarrar hotel los que estén ala horrilla de rio o del lado de Arizona

Julian Andres Mantilla Otero

Sep 11, 2021

La comida del restaurante es espectacular

Mellicele

Sep 11, 2021

Hermoso hotel! Hermosa ubicación, la unica critica es que las habitaciones no tienen heladera

Narcizo Contreras

Aug 11, 2021

Me gusta estuve con mi familia de vacaciones buena atención muy limpio de verdad lo recomiendo le doy un 10

Sandra S nchez Charles

Aug 11, 2021

El cuarto es cómodo, pero no se.puede regular el.aire acondicionado. No hay toma de temperatura ni gel al entrar al hotel. El elevador de la zona de bungalows es muy viejo y de repente no cierra bien. No hay ningún control o seguridad en la.puerta que da hacia el estacionamiento por lo que cualquier persona puede ingresar al hotel, haciéndolo inseguro.

mandy bognar

Jul 04, 2021

I love tropicana! It's a real back to basics, no frills, realistic place to experience the strip. It's not all high end and glamorous, but offers just the right amount of flare to remind you that you're in the center of the capitol of entertainment. Rooms are exceptionally clean and spacious, all your needs are met, staff is always friendly and eager to help. As a Las Vegas local this is one of the only places I choose if I need to stay on the strip. It's definitely a great bargain!

meagan mceachern

Jun 08, 2021

Currently visiting and using my grandma's time share here. It's a great spot with clean and cozy units and super friendly staff. Our suite was great. Two bedrooms, two bath and a full kitchen, plus washer and dryer! The pool was refreshing and the shuttle service was super helpful. I would definitely recommend to others!

carmah

Jun 03, 2021

One of the first hotels built in Las Vegas. Not in the greatest shape. Casino strongly smelled of cigarettes. None of the food places were open except Starbucks so I have no review there. Public restrooms were very clean. Guest rooms were so, so but need some sprucing up. Exterior and grounds are very run down.. There's only so much that can be done with a structure this old. It's not my preference and I won't return to it.

Stacey Porter

May 23, 2021

While we didn't have any issues with the cleanliness of the room, no coffee maker or refrigerator was a big negative. Starbucks closed at 3pm the days we were there and that was a big negative as well given we like an evening coffee. The pool closing at 5 pm was also a negative as well. We were there for 5 days and never got to use it. It would have been nice to come back from our tour and taken a dip to cool off. The restaurants that were on site had very strange hours. Sometimes they would be open and then the next day it would be closed. The breakfast we were able to get was good and worth the price. We did notice that there was a sewage odor that was regularly in the hallway on our way back to our room. It was very disappointing given that this was our first time in Vegas. We understood that some things would be different given the state of the country but some things were not at all in the realm of what we expected. If you stay there hopefully you have a better experience than we did. Also don't plan on having any luggage storage unless it's on the weekend.

Paulo César

Nov 11, 2020

O hotel é até ok, mas tive algumas experiências chatas. O cofre não funcionava, o quarto tinha um odor leve de cigarro. E no último dia, paguei por um late check-up e mesmo assim duas vezes fui incomodado no quarto por alguem achando que eu já deveria ter saído, inclusive um senhor muito mal humorado.

Moacir Fidelis

Nov 11, 2020

Muitolegalpreçomuitobome aconchegantevouvoltarpra laqualquerdia

Kelly Genaro

Nov 11, 2020

Este hotel/cassino se mistura ao hotel flamingos. Tem uma estrutura mais antiga, porém o que eu achei mais interessante deste local foi o bar que todos os dias oferece cerveja a um valor irrisório, portanto formar uma grande fila de pessoas na porta. O que vale a pena deixar a sua visita pro para este local no fim da tarde e já aproveitar a promoção de cerveja. Continue na avenida e conheça o hotel flamingo, ballys, paris e assim por diante.

Alecia Hawthorne

Mar 07, 2020

Really lovely hotel rooms with a great view of the Vegas strip. A lot to see and do on the inside before going out, nice restaurants, and food courts inside, and a casino right at hand one you leave your hotel room. Great first time experience.

Oh!nix

Feb 24, 2020

Overall great value if you get the right room. First time here we upgraded twice and still didn’t get a great view. But the next time we did! They do have corner view rooms with a nice view over the strip. The rooms are modern and clean. Water is hot and the hot tub is big and nice! Just make sure your room has one because some bigger rooms don’t. Some people at the reception were nice and some others not so much. Also it’s a pity all windows are covered with huge metal windows that don’t let you see too much. But overall this place is good and I would stay again. Free parking and great central location in a modern hotel for a good price!

Melanie Moser

Feb 20, 2020

My husband and I were recently married at the Tropicana -- the wedding was absolutely beautiful. We had some issues at the hotel but they graciously have taken care of everything. The bartender Brooke is a must see. The workers at Starbucks... amazing. We will be back for our anniversary !!

Robert Hawes

Jan 31, 2020

Finally a casino that cares for its customers. One heck of a selection of foods and a full staff of friendly, courteous and professional people. Hotel that compares to the best. Restaurants from fast to five star. Never have been disappointed. Definitely my favorite.

Jessica Ellwood

Jan 22, 2020

We really enjoyed the atmosphere here. It was quiet compared to most places on the strip, which was really nice. The staff was friendly and helpful. The room was a tad bit dated but big and comfortable. The bathroom looked a little on the worn side, but functioned well. The toilet seat was super hard. Almost painful to sit on. Seems strange, but that's just the truth of it. I would definitely stay here again for the price and convince of getting around. About a 15 to 20 minute to the monorail, which is super nice.

3rdCorps

Friendly staff

Had stay here because of the history. Staff did a great job. They gave me options on the pay with cash or card. They told me if i used card there maybe a 50 deposit but if i had cash all i had to do...

kingsmom26

Worst Customer Servicer Hotel By Hilton

Sad that I booked way ahead of time for my husband and I to stay here during our 2 year anniversary. We loved it when we stayed a year ago even though rooms are totally outdated,hallways smell and no...

isela1016

Outdated rooms and hotel accommodation were poor

Hotel check in and casino area very clean but once you get to next level of hotel rooms it is very old and out dated and sort of creepy. Reminded me of the movie the shining. If you want cheap and...

sams75767

Adequate for the location

Less than expected for being a Hilton Doubletree property, but good location and very dated, but clean rooms. My issues with the stay started at check in, without even as much as a âthank you for...

csmith907

Great place to stay if you are over 40

I like this property because it has the old school nostalgia. If you want to have a great time keeping the family together this the best hotel. If you are on business close to the airport and you can...

Wanda F

A few great staff members, rooms need help

I started to write a review, but ended up with over 4500 characters and you can only leave 1500. So to keep it short rather than to leave the novel of discontent and bad experiences I went thru...

ken_stearns

Nightmare in Vegas

Nightmare before we start. 30 ppl in line and one check in person. How to make a crap first impression. I am sure this hotel will disappoint all week. To be fair I did get in the wrong line first...

bldare

Needs update

The hotel needs update. Good location. Hotel seems stuck in the 1950s. The bungalows for which you pay more needs better soundproofing. You can easily hear the neighbors through the access doors and...

dtroxell34

The best deal on the strip

Excellent customer service. The first night we woke up and it smelled like someone had just chained smoked in our room all night while we were asleep. We called the front desk and within 10-15 mins...

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