RIU Palace Riviera Maya

Quick facts

The Hotel Riu Palace Riviera Maya (All Inclusive 24 hours) has been built on a spectacular stretch of the beautiful white sandy beach of Playacar in Mexico, and is just 2.5 km from Playa del Carmen surrounded by tropical palm trees and just 5 minutes from the city centre. Our luxury all inclusive Riviera Maya resort is fully equipped for tourists. The rooms are spacious and comfortable with the best views, and the 35,000 m² of gardens will give you the sensation of being in a tropical atmosphere surrounded by palm trees, white sand and turquoise water. Our all inclusive program invites you to sample our buffet restaurant with a wide variety of dishes, as well as the themed international restaurants and live show cooking. You’ll have the opportunity to savour the best menus and satisfy your palate.

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Հաճախորդների Վերանայում։

Անձնակազմ 9.2
Գտնվելու Վայրը։ 0
Մաքրություն 9
Հարմարավետություն։ 8.4
Պայման, Հանգամանք։ 8.4
Շրջակայք 9.2
Հարմարություններով 8.4
“The hotel is overall good but their customer service is basic the very first day we arrived, we were given a dirty room with sand all over the floor, with hair in the bed, stains on the pillows and a dirty toilet. It was filthy and I was shocked given how much people praise the cleanliness. I have pictured attached for visual understanding. Considering we were expecting a honeymoon suite with their specific vouchers which made the stay more special we weren’t even treated like typical guests who weren’t on their honeymoon. Their staff does not communicate at all. I got 3 calls in the morning to check out even though we requested and 3 staff confirmed the late check out. However, no one placed it in their system that it was confirmed despite our honeymoon bonus. Then on the day of they told us we had to be out by 11 otherwise they would charge us per hour for the room…. At the end of explaining everything he gave me 1 extra hour which is ridiculous since we were promised something else. We had come for our honeymoon and expected a relaxing and helpful stay but instead the staff just wanted to kick us out since it was our last day. Seems like they didn’t care anymore since our time was up. Not only did we have the honeymoon bonus in our package but there was none of the items listed in the room as promised. I regret booking with this hotel & will likely not purchase their stay again. There are a number of hotels in the area which would probably be much better and don’t be fooled by the grand look.”
— Lubaina Mohamedali
“Excelente a pie de playa, no se permite el ingreso a los huéspedes de RIU Yucatán o RIU Tequila”
— Edgar Palacios


Free Wi-Fi
Օդանավակայան (ներ) CUN
Spa & Wellness
Ամեն ինչ Ներառված է։

Գտնվելու Վայրը։

Avenida Xaman-ha, Manzana 9 y 10, Lote 1, Playa del Carmen/Playacar


Checkin Instructions

Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

Special Checkin Instructions

Front desk staff will greet guests on arrival.
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Grab a bite at Il Portico, one of the property's 6 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/café. Relax with a refreshing drink from the poolside bar or one of the 5 bars/lounges. A complimentary buffet breakfast is served daily from 7 AM to 11:00 AM.

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You can take advantage of recreational amenities such as a nightclub, a health club, and an outdoor pool. This Art Deco property also features complimentary wireless Internet access, concierge services, and gift shops/newsstands.
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.Food and beverages
  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • In-room liquor dispensers
  • Meals and beverages at companion properties
Activities and facilities/equipment
All non-motorized water sports are included.

Water activities
  • Kayaking
  • Snorkeling
  • Windsurfing

Land activities
  • Fitness facilities
  • Volleyball

  • Aerobics
  • Water fitness
Kids' club
  • Supervised activities for children between 4 and 12 years old
  • Onsite entertainment and activities
  • Access to onsite clubs
  • Onsite live performances
Not included
  • Golf green fees
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Snorkeling excursions
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities
RIU Palace Riviera Maya


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Janet Santillana
Janet Santillana
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Ida Guerron
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Diana Carmona
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