“First, our room keys would stop working every night- so we would have to go back downstairs to get new keys each night (after we were already tired from hiking). Next, our sliding shower door was “stuck” and it was really hard to open. The next morning, we requested for a work order to be placed to have it fixed. For the remainder of our stay, it was never fixed. Next, on one of the mornings, there was almost no hot breakfast available and we were in a rush, so it was really inconvenient. The staff waited until the food was completely gone to START warming up more, and we had to wait about 10 mins for any hot food. Finally, upon arrival, we were offered housekeeping services daily, and we accepted, but housekeeping didn’t come at all. I understand housekeeping is “per request,” but we were offered it by a staff member and it never happened. This was probably the worst Hampton Inn I’ve ever stayed at, and it is way below a “Hilton” standard. If I were you, I’d recommend a Hilton Garden Inn.”

“Employee who was working at check in said my room number out loud, which goes against Hilton training and very much jeopardized my safety. Other employees were dismissive at best. Breakfast was fantastic and the room was nice. Employees were just lacking severely”