“The one and only nightmare I've ever had at a Sheraton hotel . I made my reservation 2 weeks prior to my arrival , had confirmed my reservation & check in age with one of the front desk associates. I proceed to drive 4 hours to finally arrive at the hotel ready to settle in when a front desk agent by the name Danielle informed by I wouldn't be able to check in without being 21, I tell her how could this be possible when I confirmed with the front desk myself, I see her very lost & confused & ask to speak to a manager, she goes In the back & comes back telling me I still will not be able to check in when I specifically ask for a MANAGER. I begin to say is there anyone of leadership ? A manager ? A supervisor ? A leader ? Anyone I can speak too in higher ranking and she proceeds to say there is no manager , at this point this is concerning that there is no form of leadership within this entire resort or she was very clearly lying . After about 10 minutes trying to speak to a supervisor she puts the phone on speaker to a manager named "Jessica" who proceeds to interrupt & disrespect me as a guest within this property , then threatens to call authorities if I did not leave the property, when once again I had been asking for 20 minutes now to simply speak with a supervisor . I leave the property and book at a Marriott thank god . & I call the front desk to have my refund for the disgusting stay . Where the kind manager I believe Ed informs me that the front desk agent was new & I actually could check in . So now I've spent 3 hours finding a new reservation due to lack of TRAINING . I've never experienced anything like this at any other Sheraton property . I'm usually not one of the people who write reviews , but I am beyond disappointed.”

“This hotel has come under new management and what was once a great hotel has become a nightmare. The African American gentleman at the front desk is super cool and cares about the guests, but is the only one. Every other person at the front desk was super rude, especially the female morning manager. I had to check in early so I asked if she could wave just one of the $40 fees. She was so rude and had such an attitude that the whole lobby looked at her. I bought two rooms. In one room, the fridge was broken and smelled like rotten eggs. I asked the lady at the counter to have them come replace it and she didn’t even tell maintenance. Had to call again so I could refrigerate my $90 food order that come to the hotel. In the other room, the sink was clogged, and the shower did not turn on at all. They came and fixed that. I wanted to extend my rooms for a night, and I was told I had to come out and check out at 11AM and then get new keys. I work at night and sleep during the day, so that’s not an option for me. After a long conversation, they figured out a way to do it. They said they used to be able to hit an extend day button, but the new management says they need to do it this way now. Has to be complicated. I ordered food one morning, I was the first table. The waiter couldn’t remember who ordered what drinks (only four of us), and then gave my friend my omelet and I got his. We had to switch plates once we noticed. Food was mediocre. Finally, in both rooms, the showers had absolutely no cold water coming out of the shower. It was not like this the previous days. It was burning hot and I could barely get the soap out of my hair. A miserable experience at what is supposed to be a good brand of hotel. All other Sheraton’s I’ve stayed at are better, give some other ones a try, but not this one. Will not be staying here again, do not waste your money.”