Experience Luxury and Comfort at Wyndham Garden San Jose Silicon Valley

Amy S

dic 19, 2022

3

No issues with check in/out, lobby was pleasantly decorated for Christmas and inviting. Room size was good, bed was clean and comfortable. Objection is how outdated [1980s] and worn the room was/hallways loud. Carpet flooring was disgusting with stains, doors full of grime, dust on surfaces including TV remote, tops of furniture uncleanness, and shower nozzle was caked with calcium so that the water pressure was significantly reduced. Low water pressure and luke warm temperature when turned all way to hot. In-room coffee station did not have any coffee cups to hold the coffee in. ?? Experience could have been improved with moderate room updates and improved cleaning/sanitation instead of cutting corners. "Fair" stay, but will try a cleaner facility elsewhere next travel.

Leslie Thompson

nov 29, 2022

1

HORRIBLE!! Do not waste your money here. The rooms are dirty, Nasty, they have roaches, and the air doesn’t work. The workers will do nothing to help you! The woman with short black hair that is at the front desk and claims the title of “manager” is horrible. She is not nice, not polite and gives you attitude while talking. I stood behind a super pregnant woman while she was telling her about all these roaches that were in her fridge. The worker didn’t care and she was in no rush to help the family. They will also tow your car in the middle of the night with no phone call. They have parking spots marked as spots but they apparently don’t consider them as parking spots. So be careful!! Go to the other hotels nearby off Bernal and San Ignacio they are much much better.

Shanna Marie

nov 17, 2022

1

I have stayed at this hotel sometimes when I visit my parents and it looks like it has been under different management and changed names over the years. This most recent stay was probably the worst. I called in advance to make sure my reservation didn’t get cancelled when I wasn’t able to check in until the middle of the night when I arrived. There is NO way to get a direct number to this hotel. Even at 4p in the afternoon I got routed to an answering service who said she would make a note of my late arrival but she didn’t so my reservation got cancelled and I had to reinstate it when I got there in the middle of the night (luckily there were available rooms still). As far as the room itself: Thermostat wasn’t working, toilet clogged, there were wires where a smoke detector should be, no hair dryer in the room and when we went to the front desk to ask for one it was met with annoyance and we were treated like burdens. I usually don’t like to pick on things that cannot be simply changed but it’s important to know when you’re choosing a place to sleep — the walls are thin and you can hear everything in the hallway along with anything happening above and adjacent to you. I left the room and was walking down the hall towards the lobby several doors down from my room and I still heard my husband sneeze from inside the room. People knocking on the doors of neighboring rooms sounded like they were knocking on our door and their voices heard as if they were in our room. It is clear these rooms have not been renovated, let alone maintained in decades. I try and understand the pandemic probably did not help with accommodating the cost of repairs/maintenance which is why I still booked despite the poor reviews but this stay just felt so disgusting and if I’m going to pay over $100 a night I would rather spend it somewhere that at least looks like more care was put into the building and where the staff is more accommodating.

Mark Boomer

nov 06, 2022

1

The person at the front desk, Anna, was amazing. Other then that, the stay was horrible. Here is a list of items that was not acceptable. 1) Restaurant was closed, nothing close by to walk too for dinner/breakfast. 2) No continental breakfast. Who doesn't offer that in this day and age. 3) The hotel has two elevators; one didn't work the whole time we were there. The second one was being worked on the day we checked out. Had to take our luggage down three flights. 4) Safe didn't work when we checked in. 5) Hot water took forever to get there for the shower. 6) There was a water leak from above us. In the morning there would be water all over the floor. Reported it but it didn't get fixed. They did offer to move us but we were there for a wedding and had way to much stuff to pack and move so we just put towels on the floor. 7) There was a carpet tack sticking up, I just about cut my toe on. I saw the maintenance guy in the hall. He did take care of it, so credit where credit is due. 8) We stayed for 5 nights. Two nights were under a block reservation for the wedding. We had to check in three times during our stay. You have to have a better way to manage this type of situation. Anna, she's great, notated our reservations but the other staff members were confused even with Anna's detailed notes. So the two extra times I had to check in, I had to stand there and explain it again. 9) I understand there are staffing issues these days so we didn't get our room cleaned every day. The one day we did ask for it to be done they didn't do a whole lot. Pretty much just seemed like they made the bed. No clean towels, had to go hunt those down.

Jad Óre

set 28, 2022

1

So on the 19th of September, my brother was flying in so I booked him a place to stay. He decided to stay another night and his card was getting decline so he asked the rep Ana if they collected card number to pay. I spoke with Ana and she said yes but I thought that all I had to do was call the card number and she put it in just like you do when you call an airline. Nope they asked for a picture of my card and ID. I was kinda reluctant but I wanted a place for my brother so I emailed it. Well the next day my bank was fraudulently charged $500 which went through as Chime. Mind you I don’t have Chime. I actually didn’t know that it was charge that amount until the same person tried to charge $1000 and my account balance was already low and that was when my bank alerted me. So I called the hotel and all I got was excuses from Ana and someone else. Ana said that she “didn’t” think she did it and she “didn’t” think her staff did it. Who says that? I told them to investigate it and check their camera to see if someone copied the card info nope. This card was actually a new account and I was using it at a public place for the first time so explain that to me. Then I spoke with another rep who said the card information goes through some means and they only have access to what is needed for the reservation. That was a lie because my brother said that Ana printed the form right away and just left it on her desk. Well my bank refunded the money. Book at this hotel at your own risk. Very unprofessional. Change you policy and only take cards on phone so that no one gets the time to write it down or take a picture of the form.

Tommy D

Front desk was awesome

5

I received Exceptional service from the front desk during the check in process and throughout my stay. Special thanks to Alex, Robert, and Anna for such great customer service! Nice hotel for the...

Mavyuti

5

Great customer service, Jackie made sure that I will have a great time. The hotel smells fresh and clean, friendly staff. Easy and quick check in, clean and quiet room, I love the restaurant good...

Michelle-Shocked

At Ease.

5

Jackie, front desk clerk. All the front desk clerks are friendly , but Jackie stands out for me, and deserves recognition and acknowledgment of her exceptional, consistent, & wonderful customer...

Q6133REbarbarap

Overrated Wyndham

2

We reserved a room at this hotel through GetARoom.com. The hotel was NOT as advertised. The fees were $79.99 plus $49.22 taxes & service fees. They wanted to charge an early check-in fee for a room...

Donna E

Very disappointed

2

I am a Wyndham timeshare owner. So I was expecting similar quality in the Wyndham hotel. This place is old and tired with smoke-filled rooms treated unsuccessfully to cover the smell of smoke. I sat...

andreabN28DM

Needs work, has Potential!

2

This hotel needs some T.LC. Lobby: was very nice. Rooms: Doors/Walls/carpet need to be clean. Website says: Heated Pool/Jacuzzi= No Heat in the Pool & No working jacuzzi Website says: Breakfast = No...

Wyndham Garden San Jose Silicon Valley, San Jose

Wyndham Garden San Jose Silicon Valley

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