“I wanted to give special thanks to this hotel for taking care of my folks over the fourth of July weekend. I had four family members fly in from California, and they chose to stay here because of its proximity to our house and the city. Firstly,.the rooms themselves are very spacious, and the amenities were super awesome! My family mentioned that the staff here really went out of their way to make their stay special. Even my own interactions with some of the employees were always great. The thing that we liked best about the hotel was its location. There is a mall just a short elevator ride down to the lower level, and they have a food court and several major retailers. Whats more, the metro station is located right downstairs, so we were all able to travel downtown to see the fireworks without the hassle of driving or searching for parking. My people will for sure choose this hotel again the next time they come to visit us.”

“I will start by saying our room was booked last minute. Not by choice, but we were stranded in need of a room for the night. I called the hotel and asked about room availability and was told there was a room available. Great! However, they would not accept a reservation over the phone or take payment to secure the room which is contrary to my experience with other Hilton hotels. They insisted we drive there and be taken as a walk-in. Fine. We risked the late night drive and possibility of the room being booked before we arrived. Upon arrival, the room was available. Great! However, we were not greeted at the check in desk as the attendant was busy on their phone or something- not with another guest. Once I got their attention, we were not greeted pleasantly and they didn’t seem interested in their potential guests. I was not asked about any Hilton membership I may have and after getting the room key, was not instructed on where to go, what time breakfast was, or offered any information about our stay. Overall, they answered all my questions and were helpful when pushed, but were not forthcoming in accommodating their new guests and not very warm. I would understand if they were busy, but there were no other guests even in the lobby. Writing a negative review is not something I wanted to do but if someone is in a similar position, it may be best to try elsewhere first.Lastly the room was fairly clean, but there was a large cabinet in the room which seemed very odd. In it were the fridge and coffee maker. The coffee maker was on the bottom shelf about a foot from the floor which was inconvenient. Again… overall, didn’t get the warm and fuzzies, but I guess beggars can’t be choosers. We got a good nights sleep and left in the morning.I don’t like bickering but if this were a cheaper motel or days inn, I would understand. For what we had to pay, it was an uncomfortable experience.”