“I stayed twice in a month and my experience went from bad to worse. The standard of this hotel is currently at best a 2 star hostel. In terms of defunct services: the spa is permanently closed, restaurants and bars all closed, rooms tired and aged, the hotel itself is closing and there will be new management from January 2022. Service was terrible: from bad room assignments, bed selections, duvet (is it so much to ask for a double bed with a double duvet? I thought not, but was told “this is not England”). There is no housekeeping on site at all(!) after a certain time so checking in at 7pm with any of the above requests is not possible. Someone barged into our room and woke us up at 9am on a Sunday (ironically to deliver the new duvet) with the “do not enter” sign on the door. They did not clean the room after putting the “please clean room” on the door all day the following day, though we know they did return and enter the room later in the day to change the duvet, deliberately not replacing the dirty towels which we had left on the floor, and with the sign requesting to clean still hanging on the door. This place has given up all hope and is muddling though dying a slow death until January. Reception poorly manned. I get the sense some staff are exceptionally embarrassed and others are outright rude. After complaining they gave me 10% off my bill which I felt was hugely inadequate but I didn’t want to further spoil the weekend with more negative energy complaining. Do not stay here.”

“This hotel is located in one of the best spots in west Berlin, very near central places and the Zoo Bahnhof but also on a quiet square without traffic and noise. The room they gave us was spacious and comfortable, clean and nicely equipped with coffee and tea maker. The staff is kind and supportive. Overall a great experience!”