“A nonexistant customer service, the reception staff very unfriendly and unhopeful, cold, since they know that you are not coming back they don't care at all. Very very basic breakfast, very old building, it's between the train rack and the main street, a single glass, when the train passes by, it is like your sitting in the train. The noise from the cars makes it hard to sleep, if you are having early tours. The towels old, and with stains, bed sheets with wholes. Walls with stains. The floor of the bathroom hasn't been clean, you see ladies long hair, plus the stains from my flip-flops for when I took a shower. I had the floor shower only when I arrived, never got a new one, the hand towels, they took them but never got replaced. The only positive thing I have to say is the bad was confortable, and one of the breakfast staff was really nice (forgot her name), the other one I asked her for three fried eggs, she said I can have only two, meanwhile I have booked the room for two, and my friend lost his flight. The other positive thing I can say, they let me store my staff while I was gone to Aguas Calientes for one night. I had 2 bookings with them. By the way it was raining, and I asked if I can borrow umbrella, they said they don't have, first time ever I hear that a hotel dose not provide one for their guests, and it's a rainy season. One more thing the other friends booked in an other hotel, one of them came over so we can organise the trip to Aguas Calientes, they didn't let him Inn, after I called, they let him and gave us 20 min, if we wanted to talk longer we had to go downstairs, what on earth is this, am I back to my childhood and to my grandparents house? Seriously you can get better hotels in Cusco”

“Not happy one bit and i didnt even stay there! I had a trip planned back in march due to covid i was unable to travel. Travelocity claims they need to refund my money and now im getting notice the hotel will not refund my money. Nobody answers the phone and i am not getting answers this is almost 200 dollars!”