Phone Number 18004447171
Hotel Cass - A Holiday Inn Express at Magnificent Mile
640 North Wabash Avenue, Near Water Tower Place, Chicago, IL 60611, United States
Rating
4
Price Level
$$$
Rooms
175
Pets
No
24
May

Hotel Cass - A Holiday Inn Express at Magnificent Mile, Chicago

Hotel Cass - A Holiday Inn Express at Magnificent Mile

A wonderful location in the city centre plus stylish non-smoking rooms make the Hotel Cass - A Holiday Inn Express at Magnificent Mile an outstanding value for our guests. The historic hotel featuring 1920s Beaux Arts architecture has 177 non-smoking rooms on 16 floors. Rooms feature large flat-screen TVs with premium channels mini-fridges and comfortable work desks with dual-line phones and voicemail. Wi-Fi is available in the hotel's public spaces. Corporate-friendly amenities include a business center dry-cleaning services and valet parking (for an additional fee). Approximately 18 miles from O'Hare International Airport and 11 miles from Midway the hotel is centrally located to many of Chicago's famed attractions. Guests who are ready for sightseeing are within two miles of Millennium Park the Lincoln Park Zoo Shedd Aquarium and Navy Pier. The hotel is also convenient to major companies including Deloitte Boeing and Sun Microsystems.

Hotel Cass - A Holiday Inn Express at Magnificent Mile

Սակագինը և Առկայությունը:

Overall

Very Good
4
998 reviews
5
310
4
538
3
263
2
88
1
44

Customers Review

Value 3
Location 4.7
Cleanliness 4.2
Comfort 3.8
Neighborhood 4.7
Amenities 4
Condition 4
Recomendation 84.2%
“If I could give less I would. Arrived for labor day weekend 2021 and the Hotel was closed, padlock, lights off closed. A passerby informed us that the hotel has been closed for over a year now.I had booked with a third party website BUT had called Holiday Inn Express directly to confirm the reservation.No one ever mentioned this hotel is COMPLETELY CLOSED. Additionally a friend had booked this hotel directly with the company for a different date and was allowed to book; subsequently months after booking they canceled her reservation stating that they would be closing(they have been closed).If you booked with them directly and they canceled your reservation ask for compensation since it will cost you having to get a more expensive hotel.SEE Picture included - Door is padlocked”
— Nina Melendez
“AVOID‼️ We stay Exclusively at IHG Properties and by Far this at the Bottom of the Barrel, white a ‘Few’ exceptions Let’s begin... 1. TOTAL Lack of Leadership at This Hotel! 2. CLOSET sized rooms is and Over statement! 3. ‘Bryce’ (sp), an Employee who works the Breakfast bar is nothing short of a DRAMA Queen Runs, acting like He is in some ‘High’ and screams Non-Sense stuff that are Way overly Loud and totally annoying. Over heard Three coupes discussing His immature, Juvenile behavior. 4. Constantly Ran out of Food at The Breakfast bar, at 7:30 am. Two hours short of the cut off at 9:30. Ie No Oatmeal, No eggs, No Omelets, and Pancake machine breaks down faster than a Yogo automobile. 5. Weirdly sized, JUNIOR sized Toilets. Totally Strange! Lack of ADA Toilets, as well. 6. The Hotel or IHG changes the Pricing at this Hotel even while checking in with a Reservation. SKETCHY!Now onto CLOSETED sized room the room. A. Mold around Tub...see pic B. The absolutely MOST Disgusting Bath Tub/Shower Bottom ever seen in a Hotel. See pic C. Remote to Tv had dead battery! D. Heater in room seem to be operating in an ON.. OFF.. On.. Off.. On, mood the entire stay. E. Filters to Heater Intake have Not been cleaned in a VERY Ling time. DISGUSTING, is an UNDERSTATEMENT ❗️ F. Door does NOT close. You must SLAM it Shut upon Entry and Exit. SAFETY ISSUE‼️ G.Door Lick is leaking some type of GUNK. See picture H. NO ROOM for ANY HBA items in the Bathroom. Hello Hotel, put a Vanity in your bathroom and add shelving to the walls! Dah! I. Bathroom light was burnt out when We arrived J. Filthy RefrigeratorFIRE THE GM and Put in place a Manager who requires accountability and Work ethic!Ok nowthe Good... • Housekeeping Employees are Friendky and attentive. Very! Excellent. • Bell Hops Edwin and Kahleill (sp) are Exceptional! Friendly, attentive and Just overall Genuine folks!Bottom Line. The Bad, UnHealthy, immature, disgusting mold, etcetera ... FAR out-way any Positives here‼️Sad! Avoid and stay elsewhere, in Our Opinion.”
— Mac M

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