The Henry - Autograph Collection
300 Town Center Drive, Near Henry Ford Museum, Dearborn, MI 48126, United States
Rating
4.6
GreenLeader
2024
Price Level
$$$
Rooms
308
Pets
Yes
from
$ 2,503.86
19
Jan
The Henry - Autograph Collection, Dearborn
Price & Availability
Select your room
Room, 1 King Bed ·
Միայն Սենյակ · 1 King Bed
Non Refundable
Room, 2 Queen Beds ·
Միայն Սենյակ · 2 Queen Beds
Non Refundable
Habitación, 1 Cama De Matrimonio Grande ·
Միայն Սենյակ
Cancel free of charge before Wed, 15 Jan 2025
Guest Room, 1 King ·
Միայն Սենյակ
Package Rate
Cancel free of charge before Fri, 10 Jan 2025
Habitación, 2 Camas De Matrimonio ·
Միայն Սենյակ
Cancel free of charge before Wed, 15 Jan 2025
Guest Room, 2 Queen ·
Միայն Սենյակ
Package Rate
Cancel free of charge before Fri, 10 Jan 2025
Room, 1 King Bed, Non Smoking (Hearing Accessible) ·
Միայն Սենյակ · 1 King Bed
Non Refundable
Room, 1 King Bed, Non Smoking (Mobility Accessible, Roll-In Shower) ·
Միայն Սենյակ · 1 King Bed
Non Refundable
Room, 1 King Bed (Mobility Accessible, Tub) ·
Միայն Սենյակ · 1 King Bed
Non Refundable
Habitación, 1 Cama De Matrimonio Grande, No Fumadores (hearing Accessible) ·
Միայն Սենյակ
Non Refundable
Habitación, 1 Cama De Matrimonio Grande, No Fumadores (mobility Accessible, Roll-in Shower) ·
Միայն Սենյակ
Non Refundable
Habitación, 1 Cama De Matrimonio Grande (mobility Accessible, Tub) ·
Միայն Սենյակ
Non Refundable
Room 1 King Bed ·
Միայն Սենյակ
Cancel free of charge before Sun, 12 Jan 2025
Room 2 Queen Beds ·
Միայն Սենյակ
Cancel free of charge before Sun, 12 Jan 2025
Room 1 King Bed (mobility Accessible Tub) Non-refundable ·
Միայն Սենյակ
Non Refundable
Room 2 Queen Beds Non-refundable ·
Միայն Սենյակ
Non Refundable
Room, 2 Queen Beds ·
Bed & Breakfast for 2 Guests · 2 Queen Beds
Non Refundable
Habitación, 2 Camas De Matrimonio ·
Bed & Breakfast
Cancel free of charge before Wed, 15 Jan 2025
Guest Room, 1 King ·
Bed & Breakfast
Cancel free of charge before Fri, 10 Jan 2025
Guest Room, 2 Queen ·
Bed & Breakfast
Cancel free of charge before Fri, 10 Jan 2025
Suite, 1 Bedroom ·
Միայն Սենյակ · 1 King Bed and 1 Double Sofa Bed
Non Refundable
Suite, 1 Habitación ·
Միայն Սենյակ
Non Refundable
Suite 1 Bedroom Non-refundable ·
Միայն Սենյակ
Non Refundable
1 Bedroom Suite, 1 King, Sofa Bed ·
Միայն Սենյակ
Non Refundable
Suite, 1 Habitación ·
Bed & Breakfast
Cancel free of charge before Wed, 15 Jan 2025
1 Bedroom Suite, 1 King, Sofa Bed ·
Bed & Breakfast
Cancel free of charge before Fri, 10 Jan 2025
Governor's Suite, 1 Bedroom Suite, 1 King ·
Միայն Սենյակ
Cancel free of charge before Thu, 9 Jan 2025
Presidential Suite, 1 Bedroom Suite, 1 King ·
Միայն Սենյակ
Cancel free of charge before Thu, 9 Jan 2025
Disclaimer: The image shown is for illustrative purposes only and may not represent the actual hotel room. The room layout, furniture, amenities, and view may vary depending on the availability and location of the hotel.
Overall
Wonderful
4.6
569 reviews
5
579
4
258
3
71
2
33
1
24
Customers Review
Value 4.5
Location 4.4
Cleanliness 4.7
Comfort 4.6
Neighborhood 4.2
Amenities 4.3
Condition 4.6
Quality 4.4
Recomendation 93.1%
“Como outros revisores disseram, não se deixe enganar pelo nome. A equipe deste hotel se apresenta como se estivesse administrando um motel barato. Eu nunca recomendaria que alguém fique aqui apenas pela falta de atendimento ao cliente.Minha esposa e eu chegamos para o parto em um hospital próximo - um dia antes do parto. Chegamos ao hotel e a equipe nos diz que teremos que esperar para fazer o check-in porque o sistema deles estava inoperante. Perguntei se era de 5 a 10 minutos de espera ou era mais - o membro da equipe declarou 5 minutos. Depois de esperar 30 minutos, minha esposa explicou sua situação e um dos membros da equipe estava tentando encontrar um quarto para nós manualmente para que minha esposa pudesse se trocar e ir ao hospital. No entanto, esse membro da equipe foi instruído a não fazer isso por outro membro da equipe que revirou os olhos e disse: "senhora, não fazemos isso, você terá que esperar". Então ela começou a ajudar outro homem a fazer o check-in do lado manualmente - assim como pedimos, dadas as nossas circunstâncias. Esperamos mais 30 minutos e depois dissemos a eles que tínhamos que sair por causa da condição da minha esposa. O rude membro da equipe apenas disse "ok" sem qualquer pedido de desculpas.Escusado será dizer que não ficamos lá e nunca ficaremos no futuro. Fizemos check-in no Renaissance em Detroit e recebemos o nível de serviço que esperamos do nosso status Ambassador Elite com o Marriot. Se você quiser uma experiência de ponta, fique em qualquer lugar, menos aqui. Se você quer ser tratado como um cliente de segunda classe, fique no Henry. Dica: há uma razão pela qual você encontrará este hotel a uma taxa muito mais barata em sites de terceiros.”
— Hashim Jeelani
“As other reviewers have said, don’t be fooled by the name. This hotel’s staff presents as though they are running a cheap motel. I would never recommend that anyone stay here for the lack of customer service alone.
My wife and I came in for her delivery at a nearby hospital- the day before she was due. We arrive at the hotel and the staff tells us we will have to wait to check in because their system was down. I asked if it was 5 to 10 minutes of a wait or was it longer- the staff member stated 5 minutes. After waiting 30 min, my wife explained her situation and one of the staff members was attempting to find a room for us manually so my wife could change and go to the hospital. However, this staff member was told not to by another staff member that rolled her eyes and said “ma’am, we don’t do that you’re just going to have to wait.” Then she proceeded to help another man check in on the side manually- just as we asked given our circumstances. We waited another 30 minutes and then told them we had to leave because of my wife’s condition. The rude staff member just said “okay” without any apology.
Needless to say, we didn’t stay there and never will in the future. We checked in to the Renaissance in Detroit and received the level of service we expect from our Ambassador Elite status with Marriot. If you want a high end experience, stay anywhere but here. If you want to be treated like a second class customer, stay at the Henry. Hint: there is a reason you will find this hotel at a much cheaper rate on third party sites.”
— Hashim Jeelani
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