Experience Comfort and Convenience at Fairfield Inn & Suites Helena

Cait Luca

Jan 06, 2023

5

Older Fairfield Inn but quiet, clean and conveniently located in Helena. Conner at the front desk was WONDERFUL after a long travel day where nothing else went quite right, it was nice to end it with a great check-in experience

J L

Aug 12, 2022

2

We arrived at 11:30 pm and were greeted with a cranky, unwelcoming attendant. Of course, it was late so I understand being tired & not the most friendly near midnight. At approximately, 3 am our A/C broke. We called the front desk and were instructed how to turn on and off the unit. It did not work & we asked for a fan. There were no fans. After really poor sleep, we went down for the hotel breakfast. However, the elevator did not work. While not a problem for me, my husband has a knee surgery in the near future. At the point of finding the stairs, we noticed 1/2 the floor was without electricity. And upon reaching the hotel lobby, 1/2 the hotel was without electricity:/. We asked about a service elevator for my husband, but were told there is none. The hotel desk just ignored addressing any of the problems with guests. Instead of acknowledging the setbacks & offering even minor reimbursements, they just let uncomfortable silence rein free and guests leave. There are many teaching moments here, I think, for staff. But, we are really disappointed in Marriott.

Heather Wood

Jul 19, 2022

4

When we checked in the staff member said we're all awesome just ask for anything you need. I thought that's a big statement, but the staff lived up to it. They were always eager to help and did so with kind words and a smile. The hotel was clean and Conyers breakfast was great. They also have us a list of local non chain restuarant which was wonderful. The only reason I have them for instead of five starts is the bed made my back hurt by the end of the week, but that's personal pretend.

Bill Jordan

Jun 21, 2022

4

Room was nice and big, president suite but the refrigerator was small for a long stay. TVs are smaller than most and there was writing on the bathroom wall from what looks like previous construction workers. All in all decent Hotel but it needs to be more functional for a bigger suite and travelers on long stays.

MC Duncan

Jun 21, 2021

4

Beds were comfortable and the rooms were clean. The entire hotel was pretty clean too. The front desks clerks weren't too helpful about dinner options but doesn't affect the review. Breakfast was good but the area is kind of small to eat at if the hotel is full. The pool was low in water as well as the hot tub. Both of them needed a really good cleaning. I would not lean up against the side of the hot tub because it was so dirty. Otherwise, we'd stay here again if needed.

dmccune253

The basics done well

4

I stayed here for 2 weeks on business. While unspectacular, the Fairfield was very good for a mid-budget hotel option. The staff were friendly. The exercise room was not large, but the equipment in...

jonathb5

Good Fairfield

4

Although the lobby is the traditional slightly worn variety, the upstairs has been refurbished and the rooms are comfortable. The breakfast is the usual and the service is warm and friendly...

Keffco

Fluffy Towels

2

I was trying to think of something positive to write. Thatâs about it. Sadly, this Fairfield is in need of a major update. Some bright carpeting has been laid but the rest of the place is very...

Travel806028

Good except for bathroom

3

The large, well-lit room had two comfortable chairs and beds. There was a mini-fridge (no freezer) and a microwave. The air conditioning worked well during the heat wave. The sink area was...

adflanagan13

A very pleasant stay

5

We really enjoyed this hotel. The rooms were very clean, and well laid out. It was easy to unpack for a couple of days and get comfortable. The beds comfortable and the AC worked quietly, so we slept...

rcaldin

Montana service at its finest

5

Make no mistake this is an older hotel and needs some updating. Woukd have given 4 stars but Emily at the front desk got them an extra star. Very friendly and recognized my bonvoy status. She...

Fairfield Inn & Suites Helena, Helena

Fairfield Inn & Suites Helena

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