“Disappointing. No quality in the food. For an expensive place, everyone here is treated with cheap things. To start with, we were stuck outside the gates in blistering heat because our booking was not recognized on their system. And when I say we, I mean me and my newly-wed pregnant wife. We were out there for about an hour. We finally got let in and after going through 3 receptionists, none of them showed even a little sympathy that a pregnant woman was crying because we paid money for this hotel and they didn't even have a room for us. FOR OUR HONEYMOON. No humanity. No sympathy. No assistance. No support. We had to pay on the spot, not only on top of our original booking, but more expensive than our original booking and for less time. We couldn't even get a refund. The receptionists were straight faced and useless. Absolutely no solutions were offered other than 'pay us more money'. One of the receptionists also ignored half my questions and kept walking away. When we went to get our bags to go to the room, I found my bag opened. It doesn't open by itself. By the time we got to our room, it was too late for lunch and we had not eaten all day. After a little while there was a snack place open. It wasn't great. 3 chicken nuggets and a small bunch of fries. For such an expensive place I would expect WiFi, and pretty good connection. But the rooms don't have it. There is only one spot that does and the connection is the slowest you can imagine. It took 3 hours to upload 2 photos and a short video. There should have been WiFi at all parts and in the rooms. When dinner finally came, it was a huge disappointment. We made a reservation for the Chinese dinner and only 5 tables had people sitting. It was empty. The food was bad. Some of the rice was still hard and there is no way we can consider that a quality meal or worthy of such a high status resort. It also wasn't sufficient. When lunch came the next day, there weren't enough tables and our table got jacked by a woman with no respect at all. The drinks and some of the food here were not natural at all. It was very fake. The best thing I ate there was a hot dog at midnight. For a honeymoon, a massive disappointment. For any visit, also a massive disappointment.”

“Hermoso lugar, sin embargo el servicio debe mejorar. 1. Personal del hotel no atiende las lineas Telefonicas, 2. El numero de WhatsApp de soporte tiene limitaciones, no se puede agendar actividades ni revisar estado de reservas, 3. El personal en mostradores es grosero, 4. Para un hotel de esta categoria roban las toallas dentro del hotel 😳, toallas que no son nuevas, estan bastante Viejas 😂, 5. Para ser un all inclusive y como recién llegando, no tienen un ambiente propio para que puedes comer o refrescarte después que tardas en llegar 2 horas desde Tumbes. Debes esperar hasta las 3 para que te den tu pinche manilla. Mucho que mejorar, pero como andan twan lleno, no les interesa en hacerlo.”