Hotel Riu Palace Pacifico
Riviera Nayarit, Near Plaza Lago Real Shopping Center, Nuevo Vallarta, Riviera Nayarit, Mexico
Rating
4.3
Travelers Choice
2021
Price Level
$$$
Rooms
445
Pets
No
19
May
Hotel Riu Palace Pacifico, Nuevo Vallarta
Hotel Riu Palace Pacifico
The Hotel Riu Palace Pacifico (24h All Inclusive) is located in Nuevo Vallarta, Mexico, and is undoubtedly our most luxurious hotel in the area. The high quality service and professionalism of its staff make this hotel the perfect place to spend your holidays. If you want to escape from the hustle and bustle of the city and leave behind the stress of everyday life, this Palace offers you the best facilities to cater for your every need. You’ll find a fresh water swimming pool, Jacuzzi, solarium-terrace, gym, sauna and spa with a range of different treatments and massages. Thanks to the All Inclusive system you can enjoy Mexican cuisine at its best. It includes a wide variety of recipes and is recognised for its distinctive and sophisticated flavours which incorporate many spices. It is a combination of gastronomic traditions, including Mesoamerican and European ones, as well as many others, which is why the buffet restaurant and the different themed restaurants of the hotel offer the best menus and made to order dishes.
Price & Availability
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Overall
Excellent
4.3
933 reviews
5
3285
4
1537
3
533
2
189
1
159
Customers Review
Location 5
Cleanliness 4.5
Comfort 4.3
Neighborhood 4.5
Amenities 4.2
Condition 4.4
Recomendation 68%
“We were here in September with just my wife and youngest who was 2 at the time and has such a fantastic time even during covid that we decided to come back Thanksgiving weekend. It was great coming back and having so many of the staff specially the people serving drinks at the pool remember us and welcomed us back when they saw us. Just like before they were very attentive and we got new drinks before our glasses were even empty. The management had a welcome back letter in our two bedroom suite with chocolates as well. The service in the specialty restaurants were great and the property was clean! In September there were a few places like in the sports bar that had water leaking from the ceiling but this time around you wouldn't have even known it. Everything looked new and clean!I did have 2 things though that I was not too happy about. I'm September they had fresh large shrimp in their pasta again in Toscana's for lunch and some of the best mussels I've had in Mexico cooked fresh. This time around in the 5 days there they didn't have shrimp once in the lunch pasta station and the mussels in any of the restaurants were much smaller and want as good. Maybe it was cooked then frozen then re-cooked so the texture was mushy.The other thing is at the pool they had little tables set up by RIU land in the shade so kids can do crafts. It stayed empty all morning so after a short swim I took my 3 year old over and asked the attendant if my daughter could do a craft. She asked how old she was so I told her 3. The attendant apologized and said only 4yrs of and up can do crafts. I asked if she could make an exception since there was not a single kid there and there hadn't been all morning. The attendant again refused but did give her a small coloring book. My daughter goes to school and does crafts every day and I think it was pretty silly that they wouldn't let her do any crafts. She was really disappointed as well.Aside from those two things everything else was great! The Michael Jackson show was entertaining and the bartenders made good drinks. Will definitely visit again in the future. Also big shout out to the server in Guacamole that recommended the Mexican coffee and provide a for show!”
— Alfred Samson
“This resort was fantastic! The food is amazing at all the restaurants, but I was impressed most with the quality of food found in he buffets, breakfast, lunch, or dinner it was way above my expectations. Also, the staff was very friendly and accommodating at all times. If you tip you will definitely get more attention for drinks to brought to you so definitely bring some tip money, but even if you don't they are very friendly and go out of their way to help.
The best drink are by far indoors and not at the outdoor pool. I've had a couple great drinks out there but most of them were only okay. The pool was very beautiful and it was pretty warm when we visited but when it rains it cools it off. The only unfortunate thing was that the swim up bar get closed for the rest of the day if someone throws up in it, which happened twice while we stayed here.
Rooms were stocked with beer, soda, and water so you always have something on hand when up in the room and when clean during room service they do an amazing job. Our room always smelled very fresh and the sandy floors from the beach were cleaned. Only downside was that our room key constantly need to be reprogrammed but that could due to us having the card keys too close to our phones.
Last thing is that the beach has many vendors and they over price just about everything except massages ($20 per 1hr massage but most came down to $17 which was very underpriced in my opinion, especially compared to what the resort is asking). Jet ski rentals fluctuate based on how ignorant you look, because I got different prices every time I came and asked. The highest I heard of $70 for a half hour, but I got them down to $55. Also, the guys with them most jet skis objectively had the best ones, the dudes with only 2 jet skis were not functioning properly or went significantly slower. Long story short, haggle on any rental, item, or excursion, you will save money!”
— Eduardo Rodriguez
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