“Whenever I come to Charlotte (which is often) this hotel is my go-to. I’ve been a fan of this Tru Hilton hotel for a couple of years now. However, I was highly disappointed in the cleanliness and quality of the place. The quality has really gone down significantly. When I checked into my room, there was a large bug on the wall and red stains on the floor. I went back downstairs and notified the front desk about what I saw. They offered me another room. I went to the new room and saw the same bug but it was on a different side of the wall. I took a picture and I went BACK downstairs and showed the front desk. She seemed very nonchalant about the situation. She offered me another room. This room was okay but then I woke up around 430a this morning and saw a roach in the bathroom. So I am now completely done with this place. I will definitely find somewhere else to stay. If you’re not a fan of bugs and would actually like to be comfortable during your stay, I would suggest finding a different hotel.”

“Tried calling them beforehand to see if they can do an early check in but can’t get a hold of them. The phone call keeps hanging up for some reason so we just went there directly to see. The Front desk was accommodating and very friendly. We were able to do an early check in as soon as 10am with no charge! Just one more mishap was that we think it was the room service who almost walked in to our room around noon. I just saw his hand holding a key card as soon as he was about to walk in. Good thing they noticed there was guest inside. But overall everything was nice and clean. Toiletries are provided and the lemon scented body soap and fresh scent shampoo and conditioner has a superb scent to it. Couldn’t get enough of it! You need to bring your own toothbrush/toothpaste though. Would definitely come back still.”