“Llevo viniendo muchos años seguidos, cada año se nota la falta de mantenimiento, vas viendo como hay cosas que ves año tras año y no van cambiando, cosas en general, las habitaciones también con muchos desperfectos, cuando hay mucha gente el personal se ve desbordado, mucha lentitud, colas interminables en todo, al final acabas con un plato de ensalada o de macarrones por no esperar las colas. Así que cada año me voy un poco más descontento en líneas generales y el precio sigue subiendo. Es mi opinión.”

“***THIS IS THE WRONG LOCATION OF THE HOTEL***First impressions make a big difference, and the first impression of this place was extremely disappointing. When booking the hotel on booking.com, the location is shown as being in the centre of the town (Saidia) and therefore close to restaurants, cafes, shops etc, so we chose to have breakfast only at the hotel. When we arrived, we decided to use Google maps, and this took us to a different location on the outskirts of the town. After walking for 25 minutes, we had to ask in a restaurant where the hotel was, and they told us it was very far away - another 4km.We managed to get a taxi to the correct location (which is actually the 3rd location that is listed for the hotel, ridiculous). When we explained the problem to the reception staff, they were uninterested and simply told us it would be better to pay for full board because there are no restaurants around (which we knew anyway, and had only been deceived by the 2 incorrect locations). Staff were pushy and unsympathetic, but also unwilling to suggest solutions or listen and unwilling to find a more senior member of staff who could provide some clarity on our problem.An hour and a half of waiting later, we finally spoke to a manager and we decided we would cut our trip short and only stay 1 night, as it would be too out of our budget to go full board, and our experience had already been tainted anyway.When we finally got to our room, the key card was not working and we couldn't get inside. We had to trek back to the front desk with our luggage and get them to fix the problem. Not what you want after nearly 2 hours waiting.First impressions - terrible. Please note, the only helpful staff member is the manager, and she did reimburse us for the full board charge. As far as the rest of our stay was concerned, we would definitely not recommend this place for people of non-European backgrounds or people with non-white skin. You will be stared at and made to feel uncomfortable by other guests. Loud music plays throughout the day and long into the night; it's finally turned off at 1am. The food is average at best, and much of stations at the buffet cross contaminate the food. For example, bacon in fried eggs, meat on vegetarian pizza etc etc.We had high expectations for this place considering it's a 5 star hotel, but service is the most important thing, especially your first experience of the service when you have arrived with a problem (the incorrect location). All we really wanted was someone to listen, and take responsibility for the multiple incorrect locations on booking.com and Google maps, but staff insisted repeatedly that it was all booking.com's fault. Both parties should immediately correct this misinformation and take their share of the responsibility.”