Sofitel Marrakech Lounge & Spa
Rue Harroun Errachid, Near Menara Mall, Marrakech, 40000, Morocco
Rating
4.2
Price Level
$$$
Rooms
157
Pets
Yes
from £ 3,195.00
17
May
Sofitel Marrakech Lounge & Spa, Marrakech
Sofitel Marrakech Lounge & Spa
The contemporary 5-star Sofitel Marrakech Lounge and Spa is a quiet, sumptuous space in the middle of a gorgeous garden overlooking the Atlas Mountains. Rejuvenate body and mind in this luxurious haven just steps from the Medina. Offering comfortable rooms and spacious suites, this beautiful property promises moments of relaxation in the outdoor pools, spa, fitness room, gourmet restaurants and bars
Price & Availability
Select your room
Junior Suite Balcony Or Terrace ·
Room Only
Non Refundable
Junior King Suite ·
Room Only · King
8% discount
Non Refundable
Junior Suite Balcony Or Terrace ·
Bed & Breakfast
Non Refundable
Junior King Suite ·
Bed & Breakfast · King
4% discount
Non Refundable
Junior King Suite (Pool View) ·
Room Only · King
8% discount
Non Refundable
Junior Suite One Bed Business ·
Room Only
Non Refundable
Junior King Suite (Pool View) ·
Bed & Breakfast · King
5% discount
Non Refundable
Standard Suite ·
Room Only
Non Refundable
Suite One Bed ·
Room Only
Non Refundable
Junior Suite One Bed Business ·
Bed & Breakfast
Non Refundable
Standard Suite ·
Bed & Breakfast
Non Refundable
Prestige Suite ·
Room Only
8% discount
Non Refundable
Suite One Bed ·
Bed & Breakfast
Non Refundable
Disclaimer: The image shown is for illustrative purposes only and may not represent the actual hotel room. The room layout, furniture, amenities, and view may vary depending on the availability and location of the hotel.
Overall
Excellent
4.2
494 reviews
5
2663
4
911
3
339
2
201
1
172
Customers Review
Value 4.3
Location 4.6
Cleanliness 4.3
Comfort 4.2
Neighborhood 4.4
Amenities 4.3
Condition 4.2
Recomendation 80.4%
“Absolutely Terrible
Arrival: they put our bags on the ground in the driveway. No cart and right in the way of traffic where it was left until I went in and forced one of the 4 other bellmen who were doing nothing to get a cart.
Check in: in perfect English he said “if you don’t speak French I won’t check you in” and true to his word he made us leave and go somewhere else. Where despite being after 3pm we waited 2 hours for a room.
Service: it’s true if you don’t speak French they literally won’t serve you. Stand in line for a crepe and they will serve the person behind you. Not you. Need a coffee and ask in broken French and they won’t serve you either.
Room: dark, dated, many things broken (including the shower) and is that blood on the carpet?
I’ve traveled with Accor hotels for over 9 years. At least 6-8 weeks a year for work in their hotels. This is the last time I stay in their hotels...”
— Rene G
“We stayed at the Sofitel Hotel in Marrakech - the hotel is lovely and the amenities such as the swimming pool is a welcome break from the intense Moroccan heat of summer. My complaint with this hotel is the male staff that exhibit bizarre behaviour that is completely opposite to the female staff who are always professional, courteous, welcoming and helpful.
Several occasions when approaching the front desk to ask a direction or for a specific service such as car rentals availability etc. they keep you waiting while they are tapping away on their mobile phones and sharing a joke amongst each other. I saw one woman get upset as they made her wait so long. This happened us several times. There seems to be this attitude that they are too good for their jobs and find it beneath them to actually do the job they are paid to do. When you ask a question or disturb them, they get visibly annoyed and twice I had to ask a particular member of staff to help an elderly man with his bags and who was clearly was struggling.
In the dining room the same type of behaviour with the male staff refusing to answer questions or suddenly forgetting they spoke English when they previously had.
The final most disturbing part of this is mail - I gave them 4 postcards (with enough postage) over a matter of 3 days to post - none of these made it back to the UK. My friends at various times also gave postcards to post, none of these made it either, my wife before leaving handed over several postcards and none of them made it back. I believe they were throwing away the postcards and couldn’t be bothered to mail them such was their disdain for their guests.
To the hotel Sofitel corporate management - I strongly suggest you remove your reception staff and give the jobs to the women. They clearly do a much better job than their male counterparts.
I would not stay here again and in future when visiting Marrakech will stay elsewhere.”
— VMZ
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