Phone Number 18004447171
Sandals Halcyon Beach
Castries-Gros Islet Hwy Castries, Choc Bay, Castries, Near Vigie Beach, Castries, P.O. GM910, Saint Lucia
Rating
4.3
Travelers Choice
2021
Price Level
$$$$
Rooms
169
Pets
No
11
Dec

Sandals Halcyon Beach, Castries

Sandals Halcyon Beach

If ever there was an all-inclusive resort that embraces the quintessential Caribbean, adults-only resort Sandals Halcyon Beach in Saint Lucia is surely it. Here in the midst of a tropical utopia, where majestic palms line a pristine beach and verdant mountains rise from a turquoise sea, you'll discover a charming and intimate sanctuary that's the essence of its name... tranquil, peaceful and calm. This is a true Garden of Eden, a Caribbean beach resort where your senses are elevated by caressing sea breezes, inviting ocean waters, and fragrant tropical blooms. Experience the all-new Beachfront Honeymoon Butler Suites with private deck and plunge pool or indulge in gourmet dining at six specialty restaurants.

Sandals Halcyon Beach

Price & Availability

Overall

Excellent
4.3
127 reviews
5
3389
4
1251
3
501
2
204
1
157

Customers Review

Value 4
Location 4.3
Cleanliness 4.4
Comfort 4.2
Neighborhood 3.5
Amenities 4.5
Condition 4.3
Quality 2.9
Recomendation 89.7%
“Beautiful Hotel, Room & Great Food but Service Not ExcellentSandals Halcyon Beach is a beautiful hotel with spacious rooms, gorgeous grounds, fantastic swimming pools & themed restaurants with excellent/quality food.Where the hotel fell short was in their representation of unlimited liquor & a fully-stocked bar including "top-shelf liquor", and guest service.The so-called top-shelf liquor is not even close and should not have been advertised as such.With any hotel stay there will always be a few issues but how a hotel deals with those issues is the true test.We had a number of issues that were not addressed in a timely manner which put a little damper in our vacation and prevents me from giving the hotel five stars.None of these issues were major but combined they started becoming quite annoying. These were as follows: --> Robes were supposed to be in the room but weren't.It took three calls and on one call we were told that there wasn't a delivery, hence the lack of availability.However, after the third call, we rec'd the robe. --> Because of a tour we needed our room cleaned before we left for the tour.We spoke to housekeeping and the front desk several times to request that the room get cleaned before 3pm.They finally came to clean the room at 4:30pm. --> In room liquor and glasses were supposed to be replaced each day.It wasn't.Had to call several times to get this done. --> We made reservations online before getting to the hotel for a sunset cruise.When confirming the tour the day before we were told that the cruise was not available that day.No one informed us. --> We tried to make reservations for one of the restaurants but were told there was a problem with their reservation computer system and that the reservations would be made later in the day when the computer problem was fixed and we would then be notified.We were never notified and when we got to the Japanese restaurant we were told that there wasn't a reservation for us. --> After ordering food at their outside restaurant we waited for 35 minutes before I inquired about our food.Without telling us the status of our order we waited another 15 minutes without getting our food before getting up and attempting to leave.As we were about the leave our food came.As I said, the hotel is beautiful but there seems to be a lack of communication among staff and no one seems to be in charge.To qualify to be a five-star hotel there must also be good service.That is the one thing missing.”
— Laurence Scot
“Nos lo pasamos muy bien en este complejo... hermosos jardines, habitaciones cómodas, vistas increíbles. Muy relajado. Disfruté de los viajes de buceo y esnórquel, especialmente en el área de Soufriere. Somos observadores de aves y tuvimos un viaje guiado a las tierras altas del norte que fue fantástico. La comida era regular, más como cadenas de restaurantes estadounidenses, pero estaba bien (su vino estándar era horrible, pero hay una tienda de comestibles al otro lado de la calle para complementar). La intimidad de este complejo más pequeño fue maravillosa... solo 169 habitaciones, todas parejas adultas. El personal es increíble, literalmente, todas las personas que trabajan allí fueron muy cálidas y acogedoras, ansiosas por ayudar.”
— John Turner

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