Experience Luxury and Serenity at Moon Palace The Grand in Cancun, Riviera Maya & Cozumel Island Mexico

Mary Andrea Acero

Mar 19, 2022

5

Un lugar maravilloso, muy grande y fue difícil conocer todo el complejo, pero fue una gran experiencia, todo el personal muy amable, servicial, comida excelente, encuentras mucha variedad, este hotel tiene de todo, no hay necesidad de salir a ninguna parte. Lo recomiendo totalmente.

Vanessa Puerta

Mar 19, 2022

5

Este lugar es hermoso, el servicio increíble y la comida deliciosa y muy variada. El único defecto que encuentro en este resort es la playa; desgraciadamente el sargazo la invadio....

Tom Le

Mar 19, 2022

4

The resort itself is nice.The place is extremely huge with 3 different hotels in one complex. You'll have to take a shuttle to each one to visit their pools and restaurants.The pool is nice and staff is extremely helpful.Masks are required in the buffets.The food at all the restaurants however are subpar.I've had better food at my local buffet restaurant.

Carolyn Ch

Mar 12, 2022

4

I just returned from Moon Palace Cancun - Sunrise Resort for a college senior spring break trip! From the 12 girls in our group ,we had a blast and highly recommend this resort for any age! From other college spring breakers to families to couples trips there is activities for everyone. Pros: - Huge pool area, one swim up bar, PLENTY of beach chairs. If you are out there but 8:30-9am, you will be able to pick any chair you want. -Workers here are EXCELLENT - everyone we interacted with was extremely kind and helpful. Specifically Jose, Edgar, and Ariel at the Swing bar and Leiver at the buffet were absolute joys. - There is a great little coffee stand in the lobby that is always open for coffee, ice cream, and pastries. - The resort does a great job of keeping everything clean and tidy, from our rooms to the pool bathrooms we never found it to be dirty. Cons: - The beach is not nice, we still went in but the water is full of seaweed and not particularly clear. - For a big group, we struggled to get into restaurants at peak dinner time. Most restaurants don't take reservations and so we ended up going to the buffet the most. This was poorly communicated upon check in. - If you book more than one room, don't expect them to be near each other. Even under the same conformation number our rooms were a 5 min walk from each other. This was a bummer and there was nothing the resort could do for us. Overall we had a great time - thank you Moon Palace!

Michael Ashman

Feb 28, 2022

5

This was a fantastic all-inclusive experience. My wife and I had a wonderful time. The property and amenities are just amazing. Food and drink was plentiful and absolutely delicious. But the real stars are the people. Every member of the staff we talked to was extremely helpful and made our stay incredible. By far the best was our waiter Leon. He took great care of us from the moment we arrived. He always remembered us and by the end of the week, we really felt like he was more of a friend. He made our vacation very special, and I can never thank him enough for that.

Un Poco De YO.

Feb 19, 2022

3

Esta opinión es detallada, porque doy honor a lo que honor merece : El personal de servicio es excelente, son muy agradables las camareras, los señores que reciben a la entrada tanto en la puerta principal del hotel como los que custodian la entrada a los resort El equipo de Miguel , Sirilo,Alejandro,,Ruben y Julissa con El Capitan Leslie del restaurant Bungambilia. Para ser sincera el único que me gusto de todos y el único que la calidad de los alimentos para mi fue buena ,Tienen que trabajar mucho en cuanto a presentación. En el Momo no tuve buena experiencia. Definitivamente tienen que trabajar mucho su show y el sabor de los platos ,Góndola, para mi gusto fue otro desastre , este es mi criterio personal, puedo dar más detalles al personal de administración si lo desean contactarme . El día del cumpleaños de mi esposo tenía una reservación y estaba lloviendo a cántaros pedí una solución para no llegar tarde a la cita y la respuesta realmente no estuvo a la altura de los Diamantes, Lo siento, terminamos mojándonos para llegar al restaurante para llevarnos allí la decepción de la comida . Termino dando gracias a todos los buenos trabajadores que hicieron lo posible porque tuviéramos una bonita experiencia Gracias a todos y yo quedo a sus órdenes!

Paula Burak

Feb 19, 2022

1

GRAN error ser socio de esta cadena. Desde el personal de call center como los que dicen llamarse "Gerentes" se contradicen entre ellos, no saben ni que servicios tienen disponibles. Te dan menos beneficios de los que figuran en contrato, salvo que leas hasta la coma y reclames. Estoy actualmente en este lugar, llevo ya 5 días y no tuvimos una explicación a TAN mala gestión. Bajo MUCHO la calidad de los espectáculos y los servicios. Consejo: hoy en el mercado hay muchisimas cadenas y hoteles superiores en calidad y sobretodo en nivel humano. Este no vale la pena.

Ani Rosa

Feb 19, 2022

5

Ainda estamos hospedados no hotel,pegamos covid , durante nossa estadia aqui,estão nos dando toda assistência necessária,estamos isolados em um quarto e estamos sendo bem atendidos,.O hotel é muito bem estruturado com testes disponíveis pra realizar a um custo adicional,onde é feito na porta do quarto,o atendimento é feito todo na porta por todos os funcionários que são muito prestativos e atenciosos. Não Gostaríamos de estar passando por isso estar com covid e não poder voltar pra casa no momento, mais estamos com toda assistência necessária,até nós informaram que se quisermos tem médico que pode ser agendado consulta,a um preço adicional claro mais estamos nos sentindo seguros .

Sara Gutierrez

Feb 19, 2022

5

Sin duda el servicio es espectacular mi restaurante favorito fue bugambilias y el café bistro es delicioso. Para los niños cuentan con una piscina con pequeños toboganes y no hay que olvidarse del play room mi hija amo el laberinto que ahí tienen. Para la cena el restaurante Agra es una buena opción (con previa reservación) y la comida a dónde quiera que estés es deliciosa

Mr A

Jan 23, 2022

5

GREAT place! Rooms were VERY clean, attentive staff everywhere. it was my first resort experience and a very pleasant one. Food was good, not excellent but definitely 100% edible; something for everyone. The Italian restaurant at the golf course was OK, didn't expect it to be great but A+ for the efforts of the staff. My biggest complaints: The Mexican food was AWFUL. The chef's relatives (if Hispanic) would disown them for what was on offer. We took a taxi out to a street food vendor that was SO DELICIOUS, fed 10 of us for $20 USD, with hefty tip. Moon Palace MANAGEMENT: If a street taco cart has so much better Mexican food than your staff, maybe hire in some locals to show your staff how to cook? Maybe a "food truck" night on the beach? The entertainment was good, FIRE DANCERS were some of the most entertainment I have ever had in Mexico. Our concert was canceled, CID let us down, we came anyway and Moon Palace delivered. We will definitely be coming back and look forward to the Mexican food being authentic and tasty next time!

Myriam st-germain

Jan 19, 2022

5

Loved our experience from personalized check in to easy quick check out. It was a dream family vacation. Would recommend to couples of all ages and families as well. The coastal waters are not ideally colored, but the Beach's sand is lovely. This resort is complete. A turqoise colored water would knock it out of the park and would probably render this resort inaccessible $$$ for most.

Shreya Dixit

Jan 19, 2022

4

W had an amazing 4 days at the Moon Palace. It is nice to be able to access all the different properties of the Resort and avail all the amenities and different activities. Not a single dull moment. Most interesting activity we did was sailing. They provide free lessons and then let you take the boat out for a spin yourself. The staff is very polite except for the lobby cafes. Maybe they’re overworked 😅 We had a great time in our ocean view room with a hot tub to relax in. All the restaurants had plenty of vegetarian options which was a relief for us to find in Mexico 😊 Would definitely recommend for a family vacation.

Swara Trivedi

Jan 19, 2022

1

We stayed at the moon palace in Jamaica and loved our experience so decided tobook the Cancun one for our next vacation but it was a big big disappointment.Property is beautiful but experience overall was just terrible. We paid for an ocean view room- got stuck with an ocean view room with construction going on..all we heard was drills and machines and our whole view was obstructed. Room was then changed to a partial ocean view room but at the same price. Also, rooms had issues with the AC And we were asked to move. Most of our family was vegetarian and the food options were just simply terrible. I have never been to an all-inclusive resort where the salad bar is this pathetic. It was literally the same breakfast food with fruits running out every day. All Restaurants that require reservations were booked at 10:05 AM when we were told To call at 10 AM for reservations. Sad part was when we go to the restaurant, the food was highly disappointing. I voluntarily actually cancelled my reservations for a couple of places because the food was just terrible. Water sports were limited compared to other moon palace facilities. The buffet was literally the same food over and over again. All Reserved restaurants were overrated and we did not have one good meal.Don’t even think to get excited about all inclusive when it comes to liquor. The drinks are completely watered down.

tIFFANY Hampton

Jan 19, 2022

5

I cannot say enough amazing this about this resort! My husband and I travel a lot with and without our children. First, the food was the best we have ever had and especially for an all inclusive! The staff could not have been more attentive-the anticipated our every needs! It is a very large resort (you are pretty much in your own little moon palace city) we love to walk so that was great for us-we also told our kids they needed to do the same if they wanted sprite ans ice cream all day:) room service and pool was exceptional and timely! We stayed at Nizuc and loved the vibe there-it was a bit more laid back than sunrise! My husband and I are blown away by this place and we will most certainly be back!!

Renata Rinaldi

Dec 26, 2021

5

Hotel mais que excelente, tudo impecável. Limpeza nota 10, funcionários nota mil, as comidas são maravilhosas. A única reclamação seria referente ao restaurante steak 🥩, demorou muito para sermos atendidos (tinham apenas 4 mesas ocupadas no dia), e os pedidos demoraram muito, até uma simples bebida demorou muito. Os garçons deixaram muito a desejar nesse restaurante. No resto estava tudo maravilhoso, estrutura gigantesca 5 estrelas.

Diego Alberich

Dec 26, 2021

1

Estamos hospedados no Moon Palace, de 18/12/21 a 28/12/2021, compramos a opção “all-inclusive”por valor bem caro, levando emconta a propaganda de serviço 5 estrelas. Estamos extremamente decepcionados, pois classifico como 2 estrelas, a comida é servida fria e pré pronta, os cardápios dos restaurantes internacionais não mudam nunca, as opções de camarões e de carne bovina são extremamente restritas, não há carne de carneiro ou outra carne nobre, apenas porco e frango, “a pizza não é pizza”está mais par uma fogazza mal recheada e ressecada, as pastas são industrializaras e não artesanais, bem como as opções de molhos.Não há sucos naturais!!!! São todos de caixinha, pasmem!!! Todos com açúcar!!! Não tem opção de suco par diabéticos ou outro problema de saúde!! Fomos ao restaurante Italiano “Gôndola” “a lá carte”, com cardápio muito restrito em carnes bovinas, e nenhuma de carneiro, poucas opções de carne de porco e muito frango. Pedi de entrada uma lasanha de beringela (veio fria, e pré-pronta) prato principal pedi uma lasanha bolonhesa, e uma costela de boi com molho madeira e legumes, ambos foram servidos frios e pré-prontos. Sem contar que fizemos a reserva a noite, com a condição de aguardar por 1 hora no lobby do Hotel com um pager; após esperar por 1:30, voltamos a Recepcao do restaurante, que para nossa surpresa estava vazio e com 03 funcionários desocupados, que não tiveram o trabalho de ir ao lobby ao lado, chamar os hóspedes da lista de espera. Na noite anterior ainda estávamos no Nizuk, antes de mudarmos par o Sunrrice, na esperança de serviço de alimentação melhor, fomos ao restaurante “Arrecifes” com “rodízio de carnes (hahaha) uma paella ressecada e ruim, eu comi apenas um pedaço de peixe e minha mulher não quis comer nada, e pediu par levar algumas castanhas de caju para o quarto, para nossa surpresa: disseram que não podíamos!!! Pasmem novamente! Teríamos que pedir pelo serviço de quarto. Que chamei ao chegar ao quarto, e nos disseram que não tinha castanha de caju no cardápio, assim: minha mulher ficou sem um jantar em um restaurante “all inclusive”🧐 temos mais reclamações como as espreguiçadeiras serem todas reservadas para hóspedes diamante! Não vou narrar tudo, pois já está enfadonho! Tentamos falar com alguém da gerência… impossível!! Você fica restrito aos profissionais de “relações públicas” que apesar de simpáticos, não resolvem nada! Tivemos o contatotelefônico de um profissional de chefia de gastronomia,José (…….)que se apresentou muito amável e nos ofereceu um jantar especial no restaurante brasileiro (que de especial tinha apenas uma bandeja de camarões empanados e fritos de 4 maneiras diferentes) o chef veio apresentar-se e foi muito amável, assim como os outros profissionais de salão, que nos conseguiram uma mesa especial. Sem mais pelo momento.

Tushan Adams

Dec 22, 2021

5

The wife and I went to Moon Palace Resort in Cancun Mexico.It was a beautiful experience and a great place to stay.From the very beginning of our trip Birkoff Bacmeister and his manager Daniel Morales made sure that our experience here at the Moon Palace Resort was going to be an experience of a lifetime.All of the staff was very polite and accommodating.The customer service that we got was excellent.Moon Palace Resort is a great place to bring family and friends.I highly recommend Moon Palace Resort for it's top notch service and treatment.

Josh Yeamans

Dec 21, 2021

1

Worst check in experience we’ve had in all our Mexico trips. Been on the resort less than 2 hours, spent 1.5 hours trying to check in with little assistance. Tons of staff standing around pointing directions but unwilling to make the experience pleasant.All restaurants which require reservations are booked for days in advance and you can’t even book until you arrive. Due to shared restaurants between sister resorts and reduced seating in the restaurants, you’ll spend many hours trying to book meals.We’ve been to Palace in the past and raved about them and we are very disappointed. This will most likely be our last with us explicitly telling friends and family to stay away from this brand.

Sofia Orrantia

Dec 20, 2021

1

Worst customer service ever. I am currently on my trip and haven't had a second to enjoy it. With everything a new problem arises. I was told one thing then charged for another. Complete disaster. I do not recommend on comming if you want to relax. Public Relations couldn't even help with anything. Resort itself is nice, but everything else is a downfall. To expensive for the stress.

Gustavo Fleury

Dec 19, 2021

5

Ambiente agradável, serviços excelentes, diversas opções de atividades, diferentes tipo de opções de comida e todas de alta qualidade.

Paola Bellini

Dec 19, 2021

1

El mar está sucio y la playa fea.Si eres sociote están estafando. A nosotros no nos respetaron la reservacion y sin avisar nos cambiaron de hotel del sunrise al nizuc. Ya estando allá no nos permitieron hacer uso de las instalaciones del sunrise porque había un grupo de extranjeros grande y nos corrieron diciéndonos que no nos iban a dar servicio y que nos fuéramos. Es una estafa.

Jesus Cereceres

Dec 19, 2021

5

Muy buen servicio

Tina Mosstajiri

Dec 19, 2021

1

Back in 2013 this resort use to be amazing. This year when we went back they managed to make everyone in our group of 10 people unhappy. I’ll write a short summary here about some of the horrible experiences my husband and I had so that people would be aware before booking with this resort. First of all, they gave us the worse room they had available. I had requested our room to be on the top floor because my husband has sleeping problems,they falsely confirmed our room is on the top floor, but the room was at the noisiest place possible and it had a connection door to another room which felt like the people in the other room were inside our room. When I requested to change our room to an ocean view and somewhere more quiet they said they can provide it with $250 extra charge and we agreed but when we got to the room it was right by a noisy construction site with no ocean view. Long story short, we ended up changing 3 rooms to get a decent room far away from our friends. The beaches were dirty with lots of big trucks driving by. The staff were rude and unorganized . When we were leaving the resort they lost our checkout receipt and made us go look for it and were very rude to us. We wanted a relaxing vacation but ended up with the most stressful vacations we’ve ever had.

Eric Gallegos Calderón

Dec 19, 2021

5

Lugar increíble. Un complejo enorme con capacidad de cubrir todo tipo de expectativas. ❤️

Kwilcki

Dec 12, 2021

5

O Hotel é maravilhoso, fui em Junho. Os restaurantes temáticos são perfeitos! A comida nada se parece com comida feita em toneladas, para ser servida de qualquer jeito,os restaurantes são 5 estrelas!! Os quartos são super confortáveis. A área do Play para crianças e adolescentes é fantástica, a piscina idem. A unica coisa ruim é a praia em frente ao hotel, que não é muito boa, mas tem ônibus gratuito do hotel indo para as praias do centro de Cancún e de Playa del Carmem e vc pode utilizar as instalações do Moom Palace destas praias lá. Já me hospedei em muitos Resorts, mas este é realmente acima da média. Não vejo a hora de voltar! Só não vale a pena a filiação que eles propõe a todos, e que vinculam a tal de INTERVAL, que dizem ter Resorts maravilhosos pelo mundo e que vc pode trocar as semanas, é MENTIRA! Esta Interval tem meia duzia de Resort o resto é tudo hotelzinho, que eles na cara dura chamam de Resort. E é mais caro por eles do que se você comprar direto na internet.

Tyler Murphey

Dec 12, 2021

1

The resort itself is decent, but nearly all dealings with the lobby staff and administrators were exceptionally poor. My parents have a membership here and booked 7 rooms but getting Palace Resorts to honor anything in the contract is a joke. They’ll refer you to the vacation planners, who refer you to public relations folks, who seem to exist just to make excuses, who will then refer you to a “supervisor” who is powerless to do anything but wait for calls back from esoteric departments who they ensure you will have the final answer. Don’t worry they won’t call back. We had a copy of the contract and they still said they had to check with their own internal policy department before they would honor it, and they never called back with clear answers so even a written contract will get you little to nothing. Basically they just wait for you to leave and the problem to go away, it’s a very poor way of doing business.If you experience any issues expect to spend days dealing with inept and pointless bureaucracy. Even changing our shuttle to the airport was multiple hours on hold in the phone instead of sitting by the pool.The whole timeshare deal is a thinly veiled scam. If you avoid that and have low expectations you might get by with an okay stay here.

Andrew Hungerbuhler

Dec 12, 2021

5

Incredible place. Every member of the staff was pleasant and so helpful. Francisco, the bartender near the artificial wave machine, was so kind and a joy to speak with. I can’t say enough about his service and this resort as a whole.

Argelia Perez Flores

Dec 12, 2021

5

Hermoso lugar. Encuentras toda la diversión y relajamiento que necesitas. Instalaciones de primer nivel

Dr. Jiovani Fuzer

Dec 12, 2021

5

Em viagem para Cancún, já tendo lido uma grande parte das informações positiva e negativa. Pode-se afirmar que de hotelMoon Palace Gran (no qual inclui o complexo o nizuc e Sunrise) é excelente alternativa. Diversos restaurantes com qualidade ímpar. Tanto na alimentos quanto à qualidade das bebidas.Excelente para ir com crianças. Mas também espaços exclusivos de adultos (piscina/restaurante/night club). PONTOS POSITIVOS => 1)piscina impecáveis,com diversos tipos, com esportes, parque aquático para todas as idades 2)limpeza em geral, 3) educação de todos os mexicanos que trabalham nocomplexo, simples muito prestativos 4) play/game, muito bom. E ova-se as crianças, mas a diversão é para a família toda. 5) restaurantes mais variados, uns com reserva de horário, muito prático e por aplicativo. Qualidade é excepcional. 6) teatro, com shows diários. 7) Aplicativo- excelente e recomendo fortemente a baixar no primeiro dia. Explore ele. Tem todas as informações de shows,horários Ponto Negativo => o mar não é e nunca será o autêntico e esperado mar caribenho. Nada de Água azul e ou esverdeada. Para isso, terá q se deslocar para a área do beach palace (hotel da rede Palace q fica no centro da área hoteleira de Cancún- que também tem todos os beneficios all inclusive

rogen Massola Silva

Dec 05, 2021

5

Atendimento excelente desde que chegamos, agradecer a Elise garçonete do bar que foi super atenciosa com nossa família. Voltaria com toda certeza! Uma experiência que só vivendo pra saber. Fica longe do centro, porém o centro com uma tarde você conhece tudo.

Montserrat Belmonte

Dec 05, 2021

5

Encantada con toda la atención del personal, Cocina deliciosa y muy buena ubicación. En nuestra estancia, el mar estaba turbio por el tema del sargazo, por lo que nos la pasamos mas en el área de albercas y hubieramos agradecido que estuviera trabajando la climatización de éstas. Gran punto a favor,el acceso a sus demás hoteles, bravo por eso!

Amy Martinez

Nov 28, 2021

5

For context we were a party of 14. Staff was amazing, very attentive. Being a large party we obviously ordered many drink and snacks at a time. They brought everything we would ask for, no problems or rudeness, ever. Food was always good. Great variety. Rooms: always nice and clean. And for shower things they have good quality CHI products. They all do leave little chocolates after cleaning your room every day. They have hair dryer and straightener in the rooms as well. The pools would also have events going on which were always fun to participate in or watch. And another thing that I loved. It’s common for hotels to have their own little club area, but realistically, not many people usually go. But for this hotel, the day that they would have the club area open, it was always packed. In a good way. Great music. Great environment, a good mixture of older and you get people. So much fun. The cafe area is pretty great too. Sometimes they do mess up on the coffee and such but overall, the pastries and stuff were great. And lastly the drinks are also great. They make them the right amount of strong and they use the good alcohol, they don’t cheap out. The only issue that we had was the beach. We were expecting the clear, blue water but that’s obviously not the hotels fault that’s just something that happens naturally. It’s not like trash either. It’s just some type of algae. Honestly loved it. The hotel is amazing. Can’t wait to come again.

Snow Slade

Nov 28, 2021

3

We stayed at Moon Palace Sunrise. Solid 3/5. Food was plentiful and above average quality for an all inclusive. We especially enjoyed the taco bars and macaroons. Staff was friendly, but their English is poor and speaking Spanish goes a long ways in getting in the correct food order, or getting the correct room service request. Room service was good, but it could be very slow, sometimes hours of waiting. Lots of lines and waiting for most any event or meal. The common areas felt nicely appointed, but the quest rooms felt dingy. Their COVID "precautions" felt more pretentious than anything. I saw one staff not wash hands after using the restroom. Another staff took off her mask, sneezed in her hand, then resumed folding cloth napkins for the dining room tables. All-in-all, we enjoyed it. I appreciate them being open during the end of the pandemic.

AshNicole The Mom

Nov 28, 2021

5

Currently here and staying at the moon palace sunrise. Beautiful property. Very clean and well kept. Rooms are clean and well stocked. Check in was easy and staff was friendly. Drinks are very good. Pools were not over crowded. Beds are super comfy. Housekeeping was great! I love that they have an app and you can do everything in it. The moon palace has 3 different resorts in 1. I wouldn’t stay at sunrise again but when I return we will stay at the grand. We can go there if we pay additional money per person per day. I rather just pay the price upfront and be closer to all the better activities. The grand has the bowling alley and the water park. I will update once I leave.

Jesús Mariño

Nov 26, 2021

4

Magnificas instalaciones, la playa es muy mala, no vale para disfrutar. La comida de los restaurantes es normalita. A destacar la educación y la amabilidad de todo el personal que trabaja ahí, sobre todo de raúl.

Luis Miguel Estela Arango

Nov 23, 2021

5

Es un lugar espectacular, la comida deliciosa, la atención impresionante, realmente vale cada peso que se paga

Ania Palacios

Nov 23, 2021

5

Excelente servicio. Comida deliciosa. Súper recomendado! Nota. Se debe hacer reservación previamente y ser puntuales ;)

Cinya Valcha

Nov 16, 2021

2

Me aparece para reservar en bestday es seguro?

Giovanna Duarte Macedo

Nov 16, 2021

1

Precio de 5 estrellas para servicio de 1, la actitud de servicio de los meseros, concierges y personal de servicio lento y terrible, regañando a los clientes y presionándolos para cumplir con sus horarios de servicio, no cuentaninformación para ayudar a la clientela, su logística no es funcional para el cliente en la organización de eventos, estadía y traslados a las habitaciones; la comida sin calidad, la fruta pasada y el pan viejo. Las sábanas con olor a humedad y la tina de hidromasaje sin mantenimiento, toda el agua se iba por el drenaje y el hidromasaje descompuesto. ¡No vale el precio cobrado!

Peter and Carrie Smith

Nov 16, 2021

5

This place is a gem! Beautiful property, friendly staff and great amenities. The food is wonderful as well. We will definitely be coming back! Loved our stay.

Kelly Podolsky

Nov 16, 2021

5

We had an amazing time at this resort. Everyone was always so happy. Our trip was made even better by 2 of the waiters at the nizuc pool..Gasper and Juan Carlos went above an beyond to make our stay special. We would definitely stay here again

Michael “m” K

Nov 16, 2021

5

This place is absolutely amazing, we had the most amazing wedding and honeymoon here.I'm posting this a week into our vacation. Guadalupe might be the best bartender in the entire country. And the staff here is absolutely amazing, I can't even begin to thank them enough. We will be coming back for years to come!

arvin basir

Nov 15, 2021

5

This place was the time of my life! The rooms were amazing and the overall layout of the place is baffling to even think about! The staff is awesome. I overheard staff saying “I love my job” over and over again, they’d must’ve had a blast! Definitely recommend this for Summer. Things that you want to know about the place: It has a water park, concerts playing every now and then, nice rooms and people, and amazing design. There are many places you can get food, (most of them are amazing) and last but not least, the staff are extremely welcoming, haven’t seen a single staff member negative. 5/5 place, it’s paradise!

Nancy San Martin

Nov 09, 2021

5

Un lugar hermoso , con una atención al cliente especial , lo recomiendo, restaurantes y bares con las mejores comidas y bebidas , una felicitación al restaurante La Góndola son excelentes, lindo lugar para disfrutar de unas vacaciones en familia .

Karen Lizeth

Nov 09, 2021

2

The rooms are nice. But we reserved a queen bed for my husband and me since we are newlyweds and we got 2 double beds. They apologized and said they were very busy and didn’t had anything else available. The service was mediocre, food took forever to be served in any of the restaurants that were not a buffet. We sat a taco place and we were ordering food for 6 different people and the waiter stop is saying we already ordered too much food, so we accept his recommendation, we waited for an hour and when food came to the table he brought less than what we ordered. when we tried to order more he said it will take another hour or so.. and recommended us to go somewhere else.They got this golf carts service to drive you around the hotel, but also the drivers are very annoyed most of the time and deny the service arguing they are going somewhere else.The pools are fine, they dont really have a view to the beach so it feels very much like you are somewhere else but the caribean.I definitely wont stay in a moon palace again or recommend it.

Aida Gonzalez

Nov 02, 2021

5

La atención es excelente, la comida deliciosa, los postres ni se diga, la limpieza de 10; las albercas son hermosas y enormes! creo que nadie habla de la playa porque no tiene el típico color turquesa, pero parece alberca, sin oleaje y limpia, es una playa muy segura, los niños son felices ahí!

Jacky Rios

Oct 23, 2021

5

Magnífico complejo hotelero, club de golf y areas verdes muy lindas. Su personal super atento y esmerado en el servicio. Instalaciones de buen gusto, calidad y variedad en los alimentos que se sirven en sus restaurantes. Excelente opción para disfrutar una vacaciones inolvidables.

Andrea M.G.

Oct 23, 2021

5

Un lugar hermoso, la mejor atención, la comida, no quería salir de allá. Tiene de todo, es una micro ciudad. El servicio al cuarto es excelente. La piscina que pasa por cada cuarto es algo muy cool. El spa me dejo enamorada. La decoración, el tamaño, en fin, todo.

Shaya Pita

Oct 23, 2021

5

One of the most beautiful resorts I have been to. The pools were beautifulAnd so were the rooms they had a bathtub Jacuzzi in every room as well as the service was really impeccable.. Unlimited drinks and food throughout the whole resort. We stayed in the moon palace resort but if you are staying in any of the Palace Resorts you get to go to all of their locations throughout the whole Cancun I would definitely recommend that checking out the beach resort makes it through the top of your list as well as the other ones you can make stops at all of them throughout your trip

Ruben Dario Sangurima Salomon

Oct 12, 2021

5

Recientemente disfrute de este hotel en compañia de mi familia, y todo se resumen en excelente, las instalaciones son amplias, muy bien decoradas, con muy gusto, el personal es muy atento, en todas las áreas del hotel.Al llegar te invitan a una presentación para venderte un paquete de socio, normalmente estas presentaciones son largas y te quitan buena parte del tiempo del disfrute, tengo que reconocer que aquí es una presentación que no tarda más de 2 horas después del desayuno, las alternativas de compras son muy atractivas y el personal de ventas muy amable, ágil y te muestran los detalles del hotel que posiblemente no conozcas si no te dispones a recorrerlo completo, acá quiero hacer un especial reconocimiento a Lupita quien nos recibió en el Lobby de Sunrise y a Alex que nos presentó todo el hotel, ambos muy amables, considerados con el tiempo y te muestran todas las comodidades y ventajas con que cuenta este grupo hotelero.Este complejo vacacional tiene 3 hoteles dentro y un campo de golf de 27 hoyos, el Grand el más lujoso y con servicio de mayordomo y los hoteles Nizuc y Sunrise, con un lujo un poco menos discreto que el Grand, pero realmente nos sentimos más cómodos porque es más autoservicio.En el Grand hay un parque acuático bien equipado (si no estás en el Grand, con la presentación de los vendedores te obsequian un pase de cortesía por un día, todos tienen piscina siendo la más grande la del Sunrise y con mayor cantidad de servicio cerca de la piscina.Cada hotel tiene una variedad de restaurantes, bares, y fuentes de soda que te permiten comer y beber lo que más te guste, desde opciones saludables con menor carga calórica hasta las de mayor gusto y sabor con mayor carga calórica.La trasportación dentro de los hoteles es a través de carritos de golf y entre los hoteles por buses (con A/C) y carritos de golf también.El gimnasio del hotel es muy amplio, muy bien equipado y cuenta con la supervisión de un instructor en todo momento.Todas las noches hay presentaciones excelentes en el área de la piscina, muy entretenidas y atractivas para el público, pudimos detallar que las ventanas del hotel deben ser a prueba de ruido ya que dentro del hotel y las habitaciones no se escucha nada de lo que sucede afuera.Lo recomendamos, volveremos en nuestra próxima visita a Cancún, si te quedas 4 noches o más la transportación desde y hacia el aeropuerto es gratuita y como casi todos los hoteles de la Rivera Maya.

Elías Bailey Amiga

Oct 12, 2021

4

El hotel es bellisimo, de verdad hermoso. Es realmente un palacio y adentro todo lo que ves haces y comes te hacen sentir un rey. Las habitaciones de super lujo y muy cómodas, es realmente agradable estar aquí, lo disfrute mucho. Doy 4 estrellas por que si me voy un poco decepcionado del servicio que no es de lo mejor, al ser mexicano te ven menos y no te tratan como lo esperas a pesar de uno ser muy buena gente. Lastima, es la única razón por la que pensaría 2 veces antes de volver...

Ƴuu Goldenrød

Sep 12, 2021

5

Encerio tengo que agradecer mucho a el moon palace, encerio es muy recomendable, en especial el personal, TODOS FUERON TIERNOS Y ATENTOS CON NOSOTROS!! El mar es espectacular aunque había sargaso, el único problema es que los de la membresía de el paquete diamante elite estuvieron molestando a mi hermano solo por qué el no tenía ese paquete en el área de las piscinas y lo sacaron de ahí, de todos modos tuvimos que irnos a otra pisina por qué la VIP estaba más sucia que las otras. Pero encerio fue espectacular es un maravilloso lugar para pasar las vacaciones. Mis felicitaciones para este hotel!!

Megan “Mo” Eccles

Sep 12, 2021

5

Staff was very friendly and helpful. We loved the all inclusive experience and were excited to learn it included a manicure, pedicure and 25 minute massage in the spa, as well as two excursion tickets. Seriously awesome food options and the pool was crazy cool (it's huge, winding and heated). I was very grateful that there are carts to take you across the very large grounds to all the things to do and see.

Darwin Javier

Sep 12, 2021

5

This is a great place to be in the summer. I recently got back from moon palace with my family of 8 and we all loved it from the pools bars food music staff etc this place is amazing. The hotel is huge if you are feeling lazy and don’t feel like walking around they have golf carts that will drive you anywhere you like. We had a driver Enrique that was like our personal driver every time we would come down from our rooms to go to the restaurant or the pools he would magically appear like if he had a tracker on me which was perfect he was very friendly and told us about different places to go and that goes a long way with me. We will definitely go back and stay at the Sunrise. Thank you

Amber Lowe

Aug 12, 2021

4

Came here with family and in general it was great!Every staff member we interacted with was fantastic no matter where we were or what we were doing. Shout-out to Rita and Rosa at the spa!The rooms were comfortable and cleaned regularly. The food was AMAZING and there was some great diversity in options. Loved the lobby Cafe and bar. Be aware you do need to dress up just a little for dinner and some places need reservations but that was pretty easy to manage!Our only issues were with the air conditioning problems in our building, the availability of cart transports (it's a BIG campus so walking was tough at times), and the significant delay for room service. So small issues keep it from being a 5 but we also understand some of that was due to COVID so we never complained.All in all a great resort. Particularly for families. Would definitely visit again!

Amanda

Jul 23, 2021

5

Nossa viagem foi em 2018 e ficamos apaixonados com o resort. Ambiente lindo com uma vista maravilhosa a hospedagem foi nota mil.

Summer Combs

Jul 23, 2021

5

Absolutely huge resort with everything you could ever want. The service is top-notch and the food is fantastic. So many different pools, party pools, chill pools, ones that over look the ocean, kids pools, and even a water park that is fun for both kids and adults. And the pool at spa is one of the most beautiful that I have ever seen. Highly recommend getting a massage here. You really never have to leave the resort they have so many activities,golf, bowling, shows, shopping, clubs and the list goes on. They really do mean all inclusive. Its a perfect vacation getaway.

Arpan Shah

Jul 14, 2021

5

My previous rating was published accidentally and l did not provide any review detail. Apologize for that. We had a very good stay at the resort during the 4th off July weekend in Cancun. The resort staff is very friendly, the restaurants and food options are also very good. Being vegetarian, food options are typically a little difficult but Moon Palace had plenty of options in each restaurant. We loved the Cafe bistro which is 24/7 and had great selections of coffee, ice cream and desserts. The pool area for Moon Palace is very nice. We loved hanging out by the pool with the kids. Improving the experience with using the App in general and adding ability to see golf carts may be very helpful. We had to wait for the carts and sometimes it took long enough that we just started walking. Also, adding more family oriented nightly entertainment may be useful. There is still a push to attend the sales presentations and that could be toned down a little. It's a challenge in these all inclusive resorts. Overall we had a great stay and would recommend it for a family trip.

Ken Cooper

Jun 23, 2021

5

We were married here many years ago and just returned after 16 years. We still love it and can't wait to come back again! The detail that goes into making your visit the best it can be and the upkeep of the grounds, pool and facility is amazing. Everyday we see - workers sweeping, mopping and scrubbing the floors inside and out, the maintenance crew painting and sprucing up the pool area constantly, the pool guys clearing the drains and scrubbing the sides of the pool to make sure they sparkle, the wait staff by the pool constantly bringing us drinks all day long, guest services calling and emailing us to make sure we are happy with our room and to see if we have any questions. I could go on and on but I want to get back to enjoying my last few days here at Moon Palace Sunrise!!

Elisangela Maia Santana

Jun 23, 2021

5

Lugar lindo..pessoas educadas... Mil estrelas pra eles.

Daniela freiria

Jun 23, 2021

5

Sem palavras! Fiquei sócia de tão bom que é. Tem todo tipo de comida, bebidas, sorvetes, doces, bolos. Atendimento 100% em tudo. Todos os funcionários te tratam bem, todos são cordiais. Hotel tem várias piscinas, internet excelente, ñ tive um problema.Ficamos 04 dias nessa quarentena que ficamos em Cancún... Tudo muito maravilhoso. Parabéns, retorno em breve.

Lisiane Krisanoski

Jun 23, 2021

5

Segunda vez e foi melhor do que a primeira.. incrível

Izabella Maia

Jun 23, 2021

5

Melhor Resort que já fui, super recomendo a todos!

L D F

May 29, 2021

5

OK, I can't express how amazing this resort is with words. If I could rate it 6 stars I would in a heartbeat. That moment when you get out of the car and walk through the front doors, you know get this magical feeling. The rooms are amazing; modern, spacious, and everything that you would want from a room. The service was the best I've ever had. I felt like I was a celebrity. These staff members will do everything in their power to make your experience perfect. The food, my personal favorite part, was everywhere, and high quality. Some of the deserts were garnished with edible gold! The one downside it that the beaches are almost completely unusable, but the huge variety of pools more than makes up for that. You will never run out of things to do in this resort. As a diamond member, I was truly treated like royalty. My time here was the best week that I have ever lived. It will change the way you look at travelling.

Patrick Kocurek

May 29, 2021

5

The service at this resort is remarkable. All the staff were friendly, responsive, and helpful. Our favorite part of this resort is the variety of fun water activities. The beach had lots of dead seaweed near the shore, so it's not very appealing to swim in the ocean, but it's fine for sailing, etc because you're far enough from shore and there's no dead seaweed there. Buffets were delicious with lots of variety. Themed restaurants were good, but limited for vegetarians or other diet restrictions. The Flowrider was a big hit with the kids and adults. The lines were never too long. Very few resorts offer something like this. I like this area of Cancun much better than the hotel zone, which is crowded and generally has less activities. We've already made plans to return next year. Next time we'll try the Grand at Moon Palace Cancun, which is even nicer.

Megan Woodburn

Mar 02, 2021

5

Fantastic resort! The service is the best I've ever had. The resort is very clean and smells nice. They are taking every precaution to make sure everyone is safe. They are cleaning everything multiple times a day. I even saw an employee wiping down the garbage can. Also, at night they go around and clean all of the little coffee tables at the pool so they are ready in the morning. We stayed at sunrise and the food was fantastic. I think the food was 10x better than on a cruise. The spa is very nice and the people working there really know what they are doing. I recommend this plat to everyone. They have a lot of options for families too.

Jose Nascimento

Jan 23, 2021

5

Foi uma excelente experiência turística! O resort oferece aos seus hóspedes alternativas quanto a acomodação, alimentação, diversão e muito mais, e com comodidade, conforto e segurança!

Moisés Teixeira Junior

Nov 23, 2020

5

Que experiencia fantastica😲😲😍🤩🤪 Foram 4 dias de surpresas maravilhosas. Sem palavras para descrever como os colaboradores do Moon Palace fizeram eu e minha familia nos sentir. Foi minha primeira experiencia "4 Diamantes" mas, entendi o que isso significa ja😲😍. Os restaurantes nos levaram mto alem dos sabores( Cousine) a cordialidade, o carinho, a atencao nos surpreenderam e nos fizeram querer retornar o mais breve possivel. #topdemais😍😍👏👏👏👏👏. Nos revemos em breve @moonpalace🤙👊💪🙇‍♂️🙇‍♂️🙇‍♂️

Vanessa Zamaro

Nov 23, 2020

5

A melhor experiência hoteleira que ja tive na minha vida... O Resort é completo.. Lindo.. Perfeito... O quarto é incrivelmente lindo e limpo... Os funcionários são maravilhosos... Estou amando Cancun e o The Grand Moon Palace.

Lunckytunk Smith

Jun 04, 2020

5

It was a great experience! Best vacation of the 17 years I’ve been alive for. I’ll definitely be coming back. Friendliest staff of any place I’ve ever been, comfortable beds, awesome pool, UNLIMITED CHEESE CAKE!!! FOR FREE!! (Well, all inclusive) anyways, it’s a great place. 10/10 would recommend to anyone and if you’re reading this? Go. It’s awesome

Andrew Tan

May 31, 2020

5

Came here for a work conference a couple years back. The place was exceptional. The grounds were extremely clean, service was top notch and the food was great! Had a room looking out onto the beach and it was just an amazing view. I know some people have said in Mexico right along the shore of the water there’s seaweed issues and this place every day has a tractor coming by to clear it out before the gets get up and enjoy their day. Really memorable place and it can get a little pricey, but once in awhile, it’s nice to enjoy the nice things in life. Would love to try this resort out again as they have different locations throughout all the Caribbean.

Eamon Munro Wolfe

May 18, 2020

5

It was so amazing! It was an all inclusive trip so we could just grab almost anything! It was nice to be in tropical weather and take special things the a visit to the Mayan ruins! Best vacation spot ever!

Boyd Law

May 10, 2020

4

My family truly enjoyed our time there except when they tried to sell us a membership. We had limited time already and they wanted to give us a tour of there new hotel, The Grand. I personally thought they don't need to do this at all but they tried hard. Just one word of recommendation to visitors, if they ask if you want to visit The Grand and they tell you that it usually cost you something but for "you" they will waive it. Don't do it!!!

Katie Nye

Jan 22, 2020

5

This is an absolutely beautiful resort! It’s huge! The staff is very friendly, the rooms are beautiful with well thought out extras (women, they have Chi hair straighteners!). They take care of the little details so that you don’t have to bring extra items from home. We are currently on the property and I can’t rave about this place enough. If you are considering Moon Palace, book it! If you’re a golfer, the course is beautiful. Ladies (and gentlemen) if you need a spa day, Awe spa at the Grand is wonderful! It’s a quick hop from the airport. This is a hotel I would stay at over and over again.

marygV2227WH

The Grand at Moon Palace, Cancun, Mexico

5

Beautiful! Wonderful polite, friendly staff. Room was perfect. When we checked in we met with Lou to familiarize us to the resort. We expected it to also be a sales meeting, but it was not! Instead...

bon0413

Family Fun

5

Have been coming to Moon Palace for years. Grand is our favorite at this resort. Great for kids, shows are great both indoor and out! Staff is exceptional at Grand, Nuzik and Sunrise. Always ready to...

Z3954KWdawnb

Vacation

5

All of fun!! The place was clean and the people were so helpful and nice. Restaurants were top notch, a lot of activities!! The place was beautiful and you can take advantage of the adjacent resorts...

Vernon B

Feedback on Fernando Lazcano, Palace Resorts Reservations Miami Florida Office

5

Feedback on Fernando Lazcano, Reservations Department for Palace Resorts, located in Miami, Florida, USA Fernando Lazcano of Palace Resorts, Reservations Department in Miami, Florida, USA is an...

martybS8061KN

Moon palace cancun

5

On our last day of a two week vacation. Our family has been very happy with our stay. Weather has been fantastic. Beautiful pools. Good service. We spent several days at the water slide area. Kids...

kimr226

Another fabulous trip.

5

Love Moon Palace! The service, food, roomsâ¦all top notch. I especially love the spa and hydrotherapy. Theresa gave a fabulous aroma therapeutic massageâand Miriam a super facial. The beach is...

Freedom53850376297

Perfect all around

5

This was our first time to the grand, we stay at 5 star resorts and have high expectations. Our stay was Dec 16 - 23. We havenât travelled since the pandemic so wasnât sure what to expect. It was...

baldip b

Nice resort BUT....

2

We are here at the grand now. Paid a huge amount to get here. The resort is having issues with their app which is used for everything including reservations and entertainment etc. As a result many...

adamc733

Still good just not as perfect as it used to be

4

The moon palace has been a mainstay in our vacations over the past 20 years and this is our seventh visit (4th time in 5 years). The good. Beautifully appointed rooms, excellent staff of which...

Moon Palace The Grand - Cancun, Cancun

Moon Palace The Grand - Cancun

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Moon Palace The Grand - Cancun, Cancun

Moon Palace The Grand - Cancun

Price & Availability

Travelers

Select your room

Grand Governor ·

Grand Governor Suite - King Size Bed ·

Suite Grand ·

Grand Governor Suite ·

Grand Governor Suite ·

Suite Vistas Al JardÍn Un Dormitorio ·

Standard Room ·

Grand Governor Suite - King Size Bed Non-refundable ·

Grand Governor Suite - King Size Bed , 1 King Bed ·

Grand Swim Up Presidential Suite ·

Grand Swim Up Presidential Suite ·

Overall

Customers Review

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