“ok so you did not answer to the qustions , you ask the costumer to have Grenn Pass to let them inn on Therme ?? Yes or no ????”

“Maybe it was just that day, but when when we arrived at this hotel we got quite a shock because of different atmosphere than we expected from the photos. This leans more towards a hospice environment behind barriers, with sick and recovering patients from the medical center attached to it, than that of a luxury spa hotel. That is perfectly fine but we were absolutely not aware of that prior to visiting. The room smelled like the room where my late grandmother lay in state, windows with fingerprints on them and no airconditioning, keep in mind it was 35 degrees that day. The hotel had many elderly people with crutches and drainages that they carried with them as well as wheelchairs moving though the thin long corridors that have a hospital atmosphere. Obviously hotel and staff do a wonderful job for those people but it was absolutely not the kind of hotel we expected for a romantic or luxury spa trip. I suggest the photos and explanations should tell a more complete story about the target audience and interconnectedness with medical relations in this case. We decided to leave and take our financial loss.”