ok so you did not answer to the qustions , you ask the costumer to have Grenn Pass to let them inn on Therme ?? Yes or no ????

Not worth the money. We deliberately asked about the sauna and we were told it’s included in the price. It was not. There are lot of complains about it in previous reviews. It seems that the hotel misleads people deliberately. It’s not a spa hotel. Don’t get confused. The spa doesn’t belong to the hotel and it’s rather outdated. No proper food at all. No free water in the spa. There’s just a buffet with junk food. No sauna rituals. The hotel is practically a rest home and rehabilitation facility. They were rollators all over the place. There’s no mobile signal (Vodafon) and no air conditioning in the rooms. The Restaurant closes very early so forget to have dinner at 21 o’clock. Staying in spa hotel but there were no spa towels in the room. We needed to borrow them for 5 Euro. This place is just an expensive joke.

Maybe it was just that day, but when when we arrived at this hotel we got quite a shock because of different atmosphere than we expected from the photos. This leans more towards a hospice environment behind barriers, with sick and recovering patients from the medical center attached to it, than that of a luxury spa hotel. That is perfectly fine but we were absolutely not aware of that prior to visiting. The room smelled like the room where my late grandmother lay in state, windows with fingerprints on them and no airconditioning, keep in mind it was 35 degrees that day. The hotel had many elderly people with crutches and drainages that they carried with them as well as wheelchairs moving though the thin long corridors that have a hospital atmosphere. Obviously hotel and staff do a wonderful job for those people but it was absolutely not the kind of hotel we expected for a romantic or luxury spa trip. I suggest the photos and explanations should tell a more complete story about the target audience and interconnectedness with medical relations in this case. We decided to leave and take our financial loss.

Very good experience, mostly due to one of the waiter in the bar. Gaston Pallero was extremely helpful throughout my entire stay. He made sure my and my colleagues had everything we needed and made for very entertaining conversation. Thank you Gaston!

Today, totally understaffed At first I will say, the people who works here, in every profession and position, they where always friendly, helpful and polittly. Rooms was not clean, for example my bathroom has lakes of dry urine around the toilet, or the blades of the room fan was black from dirt. The Room Service isn`t available every day. The orders in the Restaurant doesn`t come or it tooks a lot of time. They mix up my reservation for a suite with AC, I end up in a very small room without AC. Outside now are 36Grad now, great.

We booked a junior suite and the day before we arrived the hotel called to ask if we could help them out and change to double interconnected rooms instead. I specifically asked if there was a big...

The hotel is located in a lovely spot in the woods, with walking/trails and birds chirping, outside Freiburg. There is a large terrace to sit on for a drink or a meal. The staff were very friendly...

I booked specifically this hotel on a journey down to France to give the kids a good relaxing moment in the largely marketed pool on the webistes. Hotel is pricy even compared to Scandinavian...