staff is always courtesy and friendly. The rooms are just spotless. the beds feel great and abuse are good. close in parking garage for security reasons. very nice.

This is the email I sent to Jeff, Director of Operations at the location in question Jeff, We have several issues that we need addressed if someone can contact me. Issues that need to be immediately addressed by Hilton: - We were put in a dirty room, the tub was not clean (see attached image dirty unclean tub). - We came to check in at 2pm and were told our room was not ready and it would not be ready until 3pm.  We went back to the front desk at 3:30pm to check on the status of the room.  Beth (the front desk clerk) went back and forth with housekeeping to find us a room, with the housekeeper telling her that room 536 was ready to go.  Which is the room we were given. - Dirty towel was in the bathroom, the linens on the pull out couch had not been changed, my wife had to change them as the housekeeper had already left for the night (see attached image unclean sheets and blankets). - The towel bar in the bathroom was coming out from the wall (see attached image towel rack). - On Friday and again on Saturday, when this was brought to the attention of the front desk,  we were told a reduced room rate would be given for our stay but now we are being charged more than what was originally proposed (via the Hilton website) when we booked the room, without the discount for the inconvenience. - The room smelled like smoke as soon as we walked in.  At first, we weren't sure why until we found Black & Mild wrappers on the floor where our kids were playing (see 2 attached images for the Black & Mild wrappers).  This just confirmed our suspicion that the room was not cleaned properly. - Then only 1 working elevator for 2 properties (with over 150 units between the two buildings) for 2 days. Attachments: - Invoice Dated 2/26/2023 - Picture of Original Booking Email illustrating a different final cost - Pictures of feces on the unclean bathroom wall - Pictures of the dirty / unclean bathtub - Pictures of the unclean / dirty sheets on pullout couch - Picture of black and mild labels on an unclean floor.  This would explain the awful smoke smell in our room. In closing, this was one of the worst Hilton stays my family has experienced. Ever!  I have been a Diamond member for years and cannot remember the last time we had such an awful experience.

Great location near transportation options. We took the river taxi from the Southbank River walk for the Jags playoff game. The room space was great. Dirty dish was still in the dishwasher in room and bottle cap between table and wall. Everything was great.

Hilton seems to have given up in post COVID era. We’re Diamond level members, and these findings are consistent with different properties we’ve been to. The rooms are very dirty. The breakfast offering seems scaled back. The room furnishings are old and tattered and dirty. The sinks never drain. Clocks are not set.

As a weekly business traveler and Diamond member, 100+ nights this year, I am extremely disappointed with this property. I requested two days in a row for housekeeping. During check in guests are advised that privacy please signs will be respected and housekeeping will not be performed. Perfect. No problem. I actually never use the privacy please door hanger because I wake up early for work and return well after 5. Repeat: I have never and didn’t use the well respected privacy please door hanger. After the second request for housekeeping I asked why the service wasn’t performed. The reply, face to face with the front counter, was that my privacy please sign was hanging on my door knob. A complete lie. Lied straight to my face. I’ve been denied housekeeping before for reasons of staff shortages, forgot. The truth. In this case, a lie. My take on this is that when you check in and are advised of the policy this info is relayed to the staff and is used to not finish their assigned housekeeping rooms. I travel four nights a week. When I come “home” from work, having toilet paper in the room is nice. Fresh bath towels is nice. Having to go down to the front desk and request toilet paper and bath towels is a horrible way to end the day. The housekeeping request is made so that when I come “home” and need to take a shower and use the bathroom I am able to do so without having to request toilet paper and bath towels.