“Passei a noite de sábado aqui com minha família, 3 crianças e 2 adultos. Este é definitivamente um dos meus melhores locais do Embassy Suites. Simplificando, conveniência e localização !! Tudo é tão perto do centro e eles têm estacionamento no local!Grite para o pessoal que nos permitiu fazer o check-in 1,50 horas mais cedo, certamente tornou as coisas muito mais fáceis para nós. Além disso, estávamos atrasados ​​no check-out às 11 da manhã e eles nos deixaram check-out até às 12!Como de costume, as camas e suítes são confortáveis ​​e limpas. Gostaria de ter uma de suas camas em minha casa, talvez Hilton pudesse me dar um bom negócio? Só se pode sonhar (trocadilho intencional).Devido ao COVID não há recepção noturna. Máscaras são obrigatórias em todos os momentos nas áreas públicas e o café da manhã é para viagem (comemos bagles com ovo e queijo).Com certeza ficaria novamente.”

“Would never stay with this hotel chain again. Ever. My reservation was CHANGED by the hotel from 2 double beds to 1 King bed less than 1 week prior to our trip. I never would have known they changed the reservation had I not read a confirmation email very carefully which indicated the bed count in the email. Read the reviews! Other people have said when they checked in at the front desk, their room type had been changed. When I read those reviews, I dismissed them thinking maybe it was a fluke? Unfortunately, it's not and it can happen to you. When I called the hotel about the email noting 1 Kind bed, the manager, Jose, stated, "Your reservation has been bumped because a Gold member wanted to extend their stay." What? I am stupefied at how flippant this manager was with me about changing the type of reservation with less than one week prior to my trip. I had requested 2 beds for a reason. 1 bed wasn't going to work with the number of guests in our party. They can just CHANGE your reservation when a Gold member wants to extend their stay? I've never heard of any hotel treating guests this way. I was in the terrible spot of having to re-book a room with a different hotel with less than a weeks' notice because this hotel didn't have a room with 2 beds available (I confirmed this myself by checking online).I paid almost double for the second room because of the short notice (4 days before the trip). I called Hilton corporate to file a complaint and they said someone would be following up with me within 5 business days and guess what? I have not heard from them and it's been a month. So sorry I trusted what I thought was a good brand. I will never stay with a Hilton hotel again due to this policy of "bumping" reservations.”