“We came to this hotel after switching from another Marriott hotel that was rude and unprofessional. Being Valentine's Day, I expected overworked staff, a messy lobby, and a long wait for everything from the check-process to getting an elevator. I was wrong. The valet was professional, helpful, and welcoming. The front desk, while both newer employees, they came to work. They also did all that they could to answer my questions as due to the last hotel, we missed our reservations. The room was spacious, clean, and fit our needs. The next day, we kept our car in Valet after checking out. Valet brought it so we could load it and then returned it until we were done for the day. Everyone was great. The experience was night and day from the other Marriott we refused to stay at this evening. I would recommend Courtyard Nashville Downtown to anyone. It was a perfect fit, the location was great, and the staff was welcoming and accommodating.”

“Location was fantastic, as I’m sure this hotel relies on. Other than that, there is nothing different than a motel 6, and that would be unfair to them. The staff when arriving were friendly and accommodating, but after that the nightmare began. We were on the 4th floor, first elevator only went to every floor but the fourth. The sentiment amongst the guests is this was a known problem but this wasn’t disseminated to us before hand. No big deal. Went to the third floor and took the stairs to the fourth. Found the room. Not updated, floors take me back to 1999, lighting is terrible. But none of this would have made it to this review had it not been for the rudeness of the rest of the staff. Woman who works the night shift is not happy about being where she is and makes it known. Even tried to make light of the situation of her working there. She hates it. $880 for two nights for us, you’d expect a little hospitality. Not the case. There is also no bar or restaurant that you’d expect in a downtown type hotel. This place may be a necessity in terms of activities or business in downtown Nashville, but In our upcoming visits, there will be be numerous other places on our radar and this will not be one of them”