“I made a reservation with this hotel and told them that I am a Platinum member and I made the reservation through the Marriott Bonvoy program and the duty manager called Andreas told me that we can't give you an upgrade and they don't have a business lounge. 12 square meters and I spoke to them through the conversation in the Bonvoy program and there was no response in hours. I told them that I was not satisfied at all. I went to the reception and asked to meet the general manager. They told me that he was in a meeting and he came to the duty manager and told me that he could not do the promotion and that if I wanted to leave the hotel, no It's okay and he told me this is London and I told him that I will go out to another hotel and he did not mind and he immediately brought my money and acted as if he was expelling me from the hotel, so I went out and now I am staying in another hotel I received a warm reception from them and they told me that they will inform me about the preparation of the upgrade and they confirmed it with me before my arrival(( For the record, I am visiting the UK for the first time, London. Is it possible that the duty manager would say to a guest and a Platinum member in Marriott, this is the room we have for you, and if you don't like it, take your money and say this is London for the record, when I entered the hotel, I deal with a respectable international company ))Actually no comment I can't believe this is a manager(( Finally, the most beautiful and warmest greetings to the employee Stan, thank you for your classy dealings 🌹🌹)) Fiz uma reserva com este hotel e disse a eles que sou um membro Platinum e fiz a reserva através do programa Marriott Bonvoy e o gerente de plantão chamado Andreas me disse que não podemos dar um upgrade e eles não têm um Sala de negócios. 12 metros quadrados e falei com eles através da conversa no programa Bonvoy e não houve resposta em horas. Eu disse a eles que não estava nada satisfeito. Fui até a recepção e pedi para conhecer o gerente geral. Eles me disseram que ele estava em uma reunião e ele veio ao gerente de plantão e me disse que não poderia fazer a promoção e que se eu quisesse sair do hotel, não Está tudo bem e ele me disse que aqui é Londres e eu disse a ele que vou sair para outro hotel e ele não se importou e imediatamente trouxe meu dinheiro e agiu como se estivesse me expulsando do hotel, então saí e agora estou hospedado em outro hotel recebi uma recepção calorosa deles e eles me disseram que me informariam sobre a preparação do upgrade e confirmaram comigo antes da minha chegada((Para registro, estou visitando o Reino Unido pela primeira vez, Londres. É possível que o gerente de plantão diga a um hóspede e um membro Platinum no Marriott, este é o quarto que temos para você, e se você não não gosta, pegue seu dinheiro e diga que isso é Londres para o registro, quando entrei no hotel, negociei com uma respeitável empresa internacional))Na verdade, sem comentários, não posso acreditar que este é um gerente((Finalmente, as mais belas e calorosas saudações ao funcionário Stan, obrigado por suas negociações elegantes 🌹🌹))”

“I made a reservation with this hotel and told them that I am a Platinum member and I made the reservation through the Marriott Bonvoy program and the duty manager called Andreas told me that we can't give you an upgrade and they don't have a business lounge. 12 square meters and I spoke to them through the conversation in the Bonvoy program and there was no response in hours. I told them that I was not satisfied at all. I went to the reception and asked to meet the general manager. They told me that he was in a meeting and he came to the duty manager and told me that he could not do the promotion and that if I wanted to leave the hotel, no It's okay and he told me this is London and I told him that I will go out to another hotel and he did not mind and he immediately brought my money and acted as if he was expelling me from the hotel, so I went out and now I am staying in another hotel I received a warm reception from them and they told me that they will inform me about the preparation of the upgrade and they confirmed it with me before my arrival (( For the record, I am visiting the UK for the first time, London. Is it possible that the duty manager would say to a guest and a Platinum member in Marriott, this is the room we have for you, and if you don't like it, take your money and say this is London for the record, when I entered the hotel, I deal with a respectable international company )) Actually no comment I can't believe this is a manager (( Finally, the most beautiful and warmest greetings to the employee Stan, thank you for your classy dealings 🌹🌹))”