I have read a lot of negative reviews stating that the staff was the main reason for it. While my review of this hotel is not great, it has nothing to do with the staff. They were all very helpful and accommodating throughout my trip. First things first, this is not a 3 star hotel, more like a 2 star. I have stayed in much nicer motels than this. We checked in late at night, no problem. Upon getting to our room we quickly noticed that the wifi wasn't working. Called the front desk and they remedied quickly. After that was done, I noticed that our door did not close/lock, you could just push the door open without a key. A little alarming considering we were there for work and had laptops/tablets/phones etc. I called the front-desk and maintenance was up there within minutes to fix. Still should not have to worry about things like this. The breakfast is not complimentary and overpriced. I paid $15 for eggs that were so undercooked they were inedible, bacon that was looked and tasted like it was sitting for days, and cold potatoes. When I told our waitress, she said nothing and just brought me my bill. There is a certificate/license of some sort in the elevator that I noticed expired close to a year ago. Shuttle bus was great. Restaurant for dinner and bar seemed to only be open when they felt like it. Pool area was fine although a little dirty and no towels available. The rooms/lobby and common areas were all dirty and stained as well. The price is extremely high for what you get here. There is another hotel right next-door in the same parking lot that I went to for a meeting and found it to be 100% better than the Hilton Gardens. For the price this was not worth the stay.

My service was great from the bartender Ashley! She is always a pleasure. A few weeks ago, I came in at 9:15 and had an issue ordering food. I am aware that the kitchen closes at 10:00 so I was confused on why it was an issue for me to order something from the grill. My only option was to order fry foods which was a very limited menu. Thankfully, Ashley convinced me to stay and try to accommodate for me to make me happy. When I finally decided on what I was having, I realized the cook, Sean, was nearby and felt negative energy like it was a bother. I get great service at the bar so I keep coming back, I just feel the kitchen staff needs to be more professional and welcoming.

Great staff - great service. Great first impression. Modern, clean rooms. Competitive prices. Really good food at the restaurant. Good burgers, flat bread and breakfast omelets. Ashley, the bar tender makes great drinks and is fun to talk with. Great personality. The office and front desk staff are very helpful and thorough. Excellent proximity to the airport. Will definitely stay there again.

Checkin was quick and painless. The room was very clean and all the amenities worked as they should with the exception of one lamps power port. Ice machine on floor was good. They do not have access to a EV charging spot so if you need a charge it will have to be offsite and not terribly close by. Staff is helpful and accommodating. We are using the pull out couch and it seems more comfortable than typical pull outs. We didn’t notice any excess noise or problems so far ( we have another night and will update if anything changes ). The price for the room was good and the location is convenient for us.

We recently stayed at this airport location for easier access to flights at PBI. We had very early departures and very later arrivals. The front desk staff were so so nice! We were greeted as a VIP customer of the day - cute! The staff, I think Jacky? was so warm and helpful. We left our cars on site and used the airport shuttle service. This was on-time and fast. The room was clean, comfortable and quiet. Everything worked. Even my pet peeve - A/C filters - were clean! At breakfast - first customer at 6:00 AM - was served with a warm smile by the staff. Everyone made our brief stays (two seperate nights) welcome. We travel several times a year, and feel the hotel and staff here are among the best we have encountered for travel-type (non vacation/destination) hotels.

Accommodations clean, housekeepers friendly DO NOT EAT IN THE HOTEL RESTAURANT! You have been warned! I slept well. Free shuttle to and from airport and to and from downtown. Shuttle driver...

I stayed here on business in January and enjoyed the stay. I enjoyed strolling around the lake (it is a little over 1km circuit) and the nearby shopping mall was large enough and had everything...

Had room 106 which was very quite nice bath room (note no tub if that is important to you),friendly,efficient staff 2 small waters in room at check in,after that you have to buy even if staying...

Felt unsafe and not welcoming. Did not feel like a Hilton properly. Very overpriced and would not stay there again. Parking had not lighting and area felt unsafe. Was not a welcoming feeling...

The information when booking was misleading. We wanted a separate bedroom with a door. There is no actual door between the bedroom and the sofa / desk area. Just a small hall connecting the two...

The hotel was clean. The staff was very friendly. Front desk clerk was very knowledgeable (& patient) answering all of my questions upon arrival. We have a business trailer (30’), and they...