Experience Luxury and Comfort at Hilton New York Times Square in the Heart of New York City

Amy Reed

Mar 30, 2023

5

Excellent location and rooms were nice and cozy. When we checked in our room wasn't ready so Kenny suggested that we could pay $50 for an early check-in on top of the $35 per day charge and $400 incidental hold. We weren't happy with all the extra fees but we were so ready to get settled in. The bartender was nice and so was Rocky. He was always helpful and welcoming whenever we entered the lobby. Overall, great hotel!

Chris Flinn

Mar 21, 2023

4

Stayed at this hotel 3/16 - 3/20. every Hilton employee we encountered from the bar tenders to bell hops to front desk was 5 stars. Very friendly and willing to help. Great location and fairly modern updated rooms. The hotel was very loud both from the inside and outside, but that's expected being in Times Sq. I cannot give them 5 starts however as they charged us a smoking fee on the room. No one in my family smokes anything. At check in on 3/16 we notified the front desk that our room smelled of cigarette smoke. they offered to move us but it was a great room great location. we just wanted it noted the room already smelled like smoke, and we were told it was noted on our account. 2 days after check out I was however charged at $272 smoking fee. despite repeated calls to management and customer service I cannot get any resolution to this. besides this 1 major issue everything was top notch

Ivona Pohsin

Jan 17, 2023

3

All in all the hotel is good. For the price I expected excellent service and quality which I did not get. The breakfast is good. I paid for a stay that included breakfast but I was not on the breakfast list and was told that I have to pay. They corrected the mistake but it would have been nice to just enjoy a breakfast without stress. When I asked for an additional room key, Kenny at the front desk told me I first need to bring him my credit card. He did not explain why...?? When I came to FD the next day I was told that I do not need a credit card. So I guess the staff isn't really updated on their policies and are sending the guests on unnecessary trips. The room itself had a fantastic view of the Empire State and Lady liberty. The cleanliness was a bit lacking. For example the tray that holds the bar of soap was dirty from previous usage and the chair next to the window had big red stains. I did not bring the issues up during our stay as I was focused on exploring the city and the issues were minor.

Dino s

Jan 12, 2023

5

After reading the reviews from Christmas through the New Year I was a little apprehensive about our stay from 1/5-1/9. However, from the second we checked in, everything about this Hilton location was GREAT!! Yes, one bank of elevators was out of service. But, the other bank of three elevators was more than sufficient, during our stay. All the employees were courteous & helpful. Our room was great...... I suggest asking for an even numbered room. That way you will have a view to the South (Empire State Building). Also, concerning the $30 per day additional charge.......just grab a couple drinks at the bar. Or go to the grab-n-go shop and get snacks/drinks. Just tell them you want to charge it to your room. We enjoyed our stay so much that we are recommending this hotel to a few different friends that will be visiting NYC later this year.

Christian

Nov 13, 2022

4

No coração de Manhattan, ótima conectividade através do metro, inclusive com o aeroporto JFKHospedei-me três vezes no Hilton Times Square, em todas as oportunidades o serviço foi consistente, entregando o que se espera de uma unidade Hilton estadunidense, ou seja, um padrão mais simples em relação as unidades europeias e latino-americanas.O hotel está estrategicamente fincado no centro de Manhattan, a poucos passos de Time Square, e principalmente, das três estações de metro da rua 42 que oferecem acesso as linhas A, C, E, 7, N, Q, R, W, significa dizer que a localização não pode ser melhor! Inclusive para JFK, através da linha “E” chega-se ao principal aeroporto em 45 minutos sem trocas de trem, direto até Jamaica para acessar o terminal através do Air Train.Espero que esse breve relato ajude a outros viajantes a escolher o próximo hotel.:)** Meus relatos são baseados em experiências reais como viajante a trabalho e a lazer em mais de 200 diferentes hotéis em 4 continentes, principalmente das redes Hilton e Accor. ;)

Ben Powell

Nov 11, 2022

5

Raquel was amazing! She was incredibly professional and courteous. The hotel is nice and i would stay again when I came back!

Sydney Icenhower

Nov 06, 2022

5

My friends and I LOVED our stay. The staff is so nice and responsive and acknowledged us every time we walked through the lobby! They saved us from a different hotel horror story. We needed a last minute place to stay ASAP and they were SO accommodating and we were able to book our stay with no issues. THANK YOU to everyone at Hilton Times Square!!

Dave Andrade

Nov 06, 2022

5

All in all it was a good experience. My wife and I loved the rooms- small but clean and well maintained. Everything was within reach. We would definitely stay her again!

Angie Brown

Nov 06, 2022

5

Raquel is the best!!! Let me also give a shout out to the bell men as well. We were in NYC to celebrate my daughter’s birthday. After taking a red eye we took a chance on checking in early and Raquel accommodated us. Room was on the 42nd floor with a wonderful view of the city. When I come back in the spring I will definitely be staying here again!

Jackie Carson

Nov 01, 2022

5

This hotel had just reopened the week of our stay after being closed for over two years. Every staff person we encountered was courteous, helpful, friendly, and expressed their gratitude that we chose to stay at Hilton Times Square. The bellmen and security staff on the first floor assisted with directions, and they safely stored our luggage after we checked out so we didn't have to carry it around the city until our flight. The property was immaculate. Our room was very spacious, and spotless. The restaurant and bar had not yet reopened, but there were so many choices nearby that it was not a problem at all. Times Square is a noisy area, but we were on the 35th floor and our room was very quiet. AND the water pressure in the shower was excellent! Would definitely stay here again.

Kent Duncombe

Oct 31, 2022

5

We took our two teenage children to New York for a short vacation. We checked in on the Hilton’s first day being open after having been closed for 2.5 years. We absolutely loved our stay. We arrived very early (6am) and the staff did everything they could to accommodate us and make us comfortable. They didn’t “officially” open until noon! This hotel is in a perfect spot. The major theaters are in easy walking distance and there is an abundance of great restaurants and cafes in very close proximity. Subway locations are very accessible from the hotel. NYC truly is at your doorstep at this hotel. To top it all off, the staff was amazing! We definitely will stay at this hotel on future visits to NYC.

Al Cole

Aug 24, 2022

3

I rated the hotel good because it was in walking distance of a lot of things I wanted to see and do. The staff was also nice but I would give the hotel itself two stars. Our room was not clean, the towels were dirty, and it needed repairs. It was not worth what we paid.

Alane

Jul 09, 2022

5

We had a last minute guest come in town and needed a nice, comfortable, convenient place for them to stay and the Hilton provided everything, including GREAT SERVICE from their staff! Melissa and Michelle (at the front desk) were absolutely wonderful!!! They went above and beyond to both accommodate our special needs and to ensure that we had everything we needed for a comfortable stay. I would definitely recommend this location!

Rodrigo Dantas

May 04, 2022

4

Hotel muito bem localizado, no coração da Times Square. As instalações e quartos são fantásticos, arrumados, limpos e bonitos. A visão dos quartos dá para a Times Square e a Broadway, porque o hotel começa após o 20° andar. A parte ruim é que por ser no meio da Times Square, nos dias movimentados, o movimento estará na porta do seu hotel. O preço também é alto, mas compensa pela qualidade.

Leonardo Barros

May 04, 2022

5

Eu, minha esposa e meu filho de 7 anos nos hospedamos no Hilton Times Square em Nova Iorque. Ficamos em uma suíte nova com duas camas queen. A localização é perfeita. A poucas quadras da Times Square de um lado e do Central Park. Ficamos 9 dias. Adoramos o hotel e pretendo voltar. Muito bom.

Rody Claber

May 04, 2022

5

Excellent..Ressalto q o local tem um garçom muito prestativo e simpático..chama se Bobur .aliás os funcionários em geral são muito bons e eficientes.! O único ponto negativo é o wifi q sóestá disponível no lobby..

Christian Schneider

May 04, 2022

4

No coração de Manhattan, ótima conectividade através do metro, inclusive com o aeroporto JFKHospedei-me três vezes no Hilton Times Square, em todas as oportunidades o serviço foi consistente, entregando o que se espera de uma unidade Hilton estadunidense, ou seja, um padrão mais simples em relação as unidades europeias e latino-americanas.O hotel está estrategicamente fincado no centro de Manhattan, a poucos passos de Time Square, e principalmente, das três estações de metro da rua 42 que oferecem acesso as linhas A, C, E, 7, N, Q, R, W, significa dizer que a localização não pode ser melhor! Inclusive para JFK, através da linha “E” chega-se ao principal aeroporto em 45 minutos sem trocas de trem, direto até Jamaica para acessar o terminal através do Air Train.Espero que esse breve relato ajude a outros viajantes a escolher o próximo hotel.:)** Meus relatos são baseados em experiências reais como viajante a trabalho e a lazer em mais de 200 diferentes hotéis em 4 continentes, principalmente das redes Hilton e Accor. ;)

Rodrigo Toffanello

May 04, 2022

4

Bem localizado, quartos amplos e café da manhã ok. Atendeu muito bem para uma viagem curta de negócios. O preço é um pouco alto pelo que oferece de estrutura, há opções próximas por um custo menor.

Jorge Sardo Jr.

May 04, 2022

5

Padrão Hilton, numa localização ótima. Os apartamentos começam em andares altos, ou seja, vistas maravilhosas da cidade. Atendimento cordial, preço justo, quartos muito confortáveis. É um hotel muito grande (460) apartamentos, portanto é bastante movimentado, porém acústica ótima, dentro do quarto silêncio total. O bar fica no 15o. Andar com uma vista linda.

Guia de Comida Boa

May 04, 2022

5

escolhi esse hotel sem indicações e acertei em cheio, meu quarto tinha vista pra Times Square, muito bem localizado, maravilhoso! Quarto grande, cama gostosa, limpo, tinha até uma cafeteira no quarto e as cápsulas eram repostas diariamente.

Gabriela Guimarães

May 04, 2022

5

Localização Perfeita, todos os quartos tem vistas lindas e a Times Square em si é uma avenida incrível!! Fui muito bem tratada pelas recepcionistas, funcionários, tudo excelente!!! E ainda por cima, é muito bem frequentado!

carole alderman

Oct 02, 2021

5

This hotel has been a go to for several years when we spend a night or two in the city or have clients we need to put up. The staff is always fantastic, the bar well stocked, and the atmosphere great for entertaining. They also have a very nice breakfast layout. We find it underpriced for the quality and we have had fantastic feedback from everyone we have sent to stay. Good job Hilton!

Amanda Stewart

Sep 15, 2021

3

Great location and clean. My issue is that I left a jacket and sweater in the closet of my room. (I know, this is my fault) 😭 When I called to see how to handle this...I was told they were no longer there. 🙄 They informed that housekeeping were the only people in that room and that they do a thorough check each day. I know I left these items there...which to me means these items were taken/not documented when found by housekeeping. 👿

Tim Farrell

Aug 18, 2021

3

It was OK. When we stayed, only one of the elevators from the ground was working, so access to/from the lobby took a while as there was always a line to get up or down. Breakfast was great! We'd go pick up a slice of pizza and bring it back to enjoy at the table along with our breakfast. Something fun about that... Location was obviously central to everything and almost every subway line in New York was only feet away. But in retrospect, times square should have been more of a destination to check out rather than where we stayed. Every time we left the hotel, it was wall to wall people and it made it a challenge every time we wanted to venture out. That said, despite the location, our room was EXTREMELY quiet. We were pleasantly surprised by just how easy it was to sleep surrounded by what is obviously a noisy outside. At checkin, our preferred room was not available, and we were downgraded to a smaller room. At checkout, we were surprised our downgraded room cost more. The lobby clerk told me it was because I changed the reservation last minute. I explained that no, the HOTEL did that when I was checking in saying my preferred room wasn't available. A follow up call from the hotel manager got it all squared away.

Jennifer Jones

Jul 20, 2021

5

Excellent location one block from Times Square. Lovely prices, clean rooms, friendly and helpful staff! Highly recommend.

AJ Jain

May 04, 2021

5

Great hotel in the middle of the action! I lived in NYC for a few years, but after some time away I wanted to come back and feel like a tourist. I stayed here for my birthday weekend at the end of February and it was a fun stay! Take the elevator up to the lobby where you’regreeted by views and a huge bar. The rooms aren’t anything insanely special, but the views are Time Square beauty. Location is so key to all of the fun tourist spots and it feels special to stay “in the middle of the action”. Would definitely stay again for a tourist weekend away!

Kristina Kalde

May 04, 2021

5

Our stay was great. Without any doubt hotel has very good location and you can easily reach best places in the city. There are several metro lines close to the hotel. Room we got was big enough, clean and we were sleeping very good (comfortable bed, pillows, not loud). Staff was friendly. On our departure day we did last shopping and started to repack everything in the lobby. Nobody told us anything and they even gave us scissors and showed their understanding. Can only recommend this hotel.

Nekkies Smit

Jun 12, 2020

4

I Stayed here in February and what a great place.Will see you guys again soon!

Dani Rs

May 04, 2020

4

Hotel muy bien situado al lado de times Square. Tiene habitaciones con vistas al Empire State que merece la pena pagar un poco más por esas vistas. El servicio de guarda maletas desagradable. El personal de recepción amable. Recomendable

Luis Romero

May 04, 2020

3

Muy bien ubicado, solo por eso pagas. Habitaciones descentes pero nada en el hotel que pueda sorprenderte. Si lo que deseas es estar céntrico, este hotel es una buena opción más no si deseas algo de confort.

Danilo Galindo

May 04, 2020

4

Es un hotel lindo en cuanto a sus habitaciones y ubicación. Pero el acceso es incómodo ya que hay que subir primero a la recepción y luego a las habitaciones.

Deborah Shepherd

May 04, 2020

5

We had an excellent stay. The rooms were perfect. We asked for an early check in to get ready for a show. They were able to accommodate us, although they would not guarantee it until the day of check in. Staff was friendly, helpful, and professional. This was the perfect location for us, and we had a great time walking to our destinations, going to a show, and dinner.

Anna Thornton

May 04, 2020

5

What a lovely relaxing break. All of the staff members are exceptional. I would highly recommend that everyone should have a stay here. The spa is so relaxing and there are plenty of areas one can get away and read without any interruption. They have a great area to unwind. Ideal hotel! Just visit the place with your loved ones.

Subodh Shakya

May 04, 2020

4

Hilton friendliness, great location, decent rooms and great service. What's not to like about it? Wait, the parking charges are almost equal to room rate and there is no self parking. I had to take one star off for that but I'm glad I chose to stay here with family. Great place to take them around as well as take care of business and get to relax and unwind in the middle of an amazing location.

C

May 04, 2019

5

Muy buen hotel. Instalaciones correctas, personal de recepción y conserjería majos y dispuestos a ayudar, los del bar son mas bien antipáticos. Pero lo mejor es la ubicación, cerca de todo, tanto que puedes llegar a muchos puntos de interés a pie, y eso en una ciudad como NYC es de agradecer. Nos dieron una habitación con vistas al Empire State Bdg., una maravilla, sobre todo de noche. Muy recomendable!!!

Mario Pedemonte

May 04, 2019

5

Excelente atención de todos sus empleados, nos hicieron sentir como en nuestra casa. Un saludo a Carlos el maletero, siempre atento y dispuesto

Diego Ezequiel Bianchi

Nov 13, 2018

4

Lindo hotel perfectamente ubicado en el corazón de Times Square. La vista de las habitaciones es realmente increíble ya que todas están unicadas wn pisos altos.

LuzMa Escobar

May 04, 2018

4

Excelente ubicación, habitación amplia y limpia. Estuve durante una noche. La cama es muy cómoda.

Antoni Vallbona

May 04, 2018

4

Habitaciones muy amplias, muy cómoda para 4 personas. Limpieza impecable. Muy buena ubicación. Vistas espectaculares.

Alberto Cordero

May 04, 2015

3

Lo mejor la situación, lo peor el precio y el servicio. Un día incluso tuvimos que pedir que nos hicieran la habitación a las 8 de la tarde, habiendo salido a las 8 de la mañana de la misma. Eso sí situación inmejorable.

brince1988

great hotel

5

stayed at the hotel for two nights, breakfast is really good, restaurant was great, front desk team was awesome. great experience over all. hotel is located in the center of all the attraction. it is...

Sherwood-99

Great Location and Nice Rooms

4

I stayed at the Hilton for only one night while visiting DC for work. The staff was amazing and extremely helpful. I think the rooms are nice and I had a great view of the city. My room was located...

Klaus S

Great Hotel!

5

Love this hotel; friendly staff; great location; clean rooms; and incredible views! This is my hotel of choice on trips to NYC; I've stayed here three times now and have never been disappointed. They...

gogreen102

This Hotel Has Really Gone Downhill

1

Recommend you stay away from this hotel as it has been used as a homeless shelter for the past year. It was truly a horrible stay for my colleague and me who were there on business. Restaurant was...

Janey8990

AMAZING!

5

Incredible location and amazing amenities. Special thanks to the entire crew and their professional service!! Once in a lifetime experience while we were on our honeymoon. I just really love New York...

kw_plus_rk

Times Square! Huge rooms.

4

We stayed in one of the suites for a week using our Hilton points, it was massive and had a good view of NYC and times square. Well worth the points spent! Even had some friends staying over for a...

Hilton New York Times Square, New York

Hilton New York Times Square

Price & Availability

Select your room

1 King Bed Deluxe High Floor ·

Deluxe Room, 1 King Bed ·

Habitación Deluxe, 1 Cama De Matrimonio Grande ·

Doble Deluxe ·

Double Deluxe King Bed ·

1 King Bed Deluxe High Floor,35usd Mand Charge-360 Sq Ft-fridge-55 In Hdtv,laptop Safe-large Work Desk-serenity Bed ·

1 King Bed Corner ·

Premium Room, 1 King Bed, Corner ·

Habitación Deluxe Planta Alta ·

Double Premium King Bed ·

Habitación Premium Esquina ·

Habitación Esquina ·

2 Queen Beds Deluxe High Floor Empire St View ·

Deluxe Room, 2 Queen Beds (Empire State View) ·

Overall

Customers Review

Similar Hotels you may also like

Hilton New York Times Square, New York

Hilton New York Times Square

Price & Availability

Travelers

Select your room

1 King Bed Deluxe High Floor ·

Deluxe Room, 1 King Bed ·

Habitación Deluxe, 1 Cama De Matrimonio Grande ·

Doble Deluxe ·

Double Deluxe King Bed ·

1 King Bed Deluxe High Floor,35usd Mand Charge-360 Sq Ft-fridge-55 In Hdtv,laptop Safe-large Work Desk-serenity Bed ·

1 King Bed Corner ·

Premium Room, 1 King Bed, Corner ·

Habitación Deluxe Planta Alta ·

Double Premium King Bed ·

Habitación Premium Esquina ·

Habitación Esquina ·

2 Queen Beds Deluxe High Floor Empire St View ·

Deluxe Room, 2 Queen Beds (Empire State View) ·

Overall

Customers Review

Similar Hotels you may also like