“I love leaving good reviews. But this was Absolutely positively the worst hotel I have ever, ever stayed at. It was filthy and the site pics must have come from the original build or remodel. This place was filthy. My room Looked like someone had makeup all over their finger tips and rubbed everything white in there. Bathroom was nice. We checked in at 11, but we’re told we couldn’t go to our room for an hour or 2 because they weren’t ready. That’s fine. But at 4:15 we were still waiting for our access. We had 4 rooms reserved and had been lounging around for hours at this point. They promised us ocean view rooms, my view was a brick wall. That’s fine. But Whatever the website says they offer, they do not. Like the refrigerator and cotton robe…not there and nothing like it. We are Marriott titanium elite statusand with that we can request late checkout. The morning staff finished my sentence when I mentioned being titanium elite and she said “ok 4 o’clock, no problem”when my key was deactivated for not checking out by 11. But when my key was deactivated a second time before 3 pm I asked them to reactive so I could get my luggage after. I was told to leave, “get out” or we would be police escorted off the property…FOR ASKING NICELY TO REACTIVATE OUR KEY WELL BEFORE 4 PM. I told him gladly, but I need my things from my room. Strange, I would need my things to leave a hotel. Yes this was we’ll before 4!“ Joe” his supposed name who worked Tuesday November 16, at 3 pm threatened us several times and demanded we leave NOW or he’d call the police. This is not Marriott standards. This is disgusting, and matched the filth at this hotel. Do not book a room here!!! Run far from this place. There are many options.”

“Victor and Joseph are absolutely amazing and they understand what it means to be in luxury hospitality! Extremely polite and always one step ahead in finding ways to accommodate your needs. The room has a beautiful view, comfortable bed and very spacious. Will definitely stay here again! If you ever find yourself in south Beach Miami. Look for Joseph and Victor at the Winter Haven”