Phone Number 18004447171
Hyatt Herald Square New York
30 West 31st Street, Near Empire State Building, New York, NY 10001, United States
Rating
4.2
Certificate of Excellence
2018
Price Level
$$$
Rooms
122
Pets
Yes
27
Dec

Hyatt Herald Square New York, New York

Hyatt Herald Square New York
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Hyatt Herald Square New York

Hyatt Herald Square New York

The hotel is centrally located in midtown Manhattan, near to attractions such as the Empire State Building, Madison Square Garden, Herald Square, and some of the best nightlife and dining. Broadway theatres and Times Square are easily accessible by subway. Penn Station is approximately 10 minutes away. This charming family-friendly hotel was built in 2011 and comprises a total of 122 rooms. Guests are welcomed in the lobby, which offers a 24-hour check-out service, as well as a hotel safe and lift access to the upper floors. It offers complimentary wireless Internet access in public areas and room service. Those arriving by car may leave their vehicles in the hotel garage (fees apply). All rooms have a tiled en suite bathroom with a shower and a hairdryer. Each room offers a king-size bed, direct dial telephone, 32-inch flat-screen TV with a choice of 48 channels, radio, Internet access, a safe and an ironing set. A mini fridge, microwave and tea and coffee making facilities are also provided. Individually regulated air conditioning and individually regulated heating are standard features in all accommodation units. Guests can work out in the complimentary 24-hour gym. Guests can enjoy a drink at the café or seasonal rooftop bar, and dine in the lobby restaurant. Breakfast is served each morning, and lunch and dinner are each offered from an à la carte menu. From New York LaGuardia International Airport, take Grand Central Parkway West. At exit 35W, take the ramp right to join the I-495 W (Long Island Expressway) towards Midtown Tunnel (Manhattan). After exiting from Midtown Tunnel, take slight right onto E 37th street. Turn left at 5th Avenue and then right at W 31st street to reach the hotel.

Hyatt Herald Square New York

Price & Availability

Travelers

Adults
2
Children
0
Rooms
1
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Overall

Excellent
4.2
952 reviews
5
710
4
432
3
149
2
77
1
54

Customers Review

Value 3
Location 4.3
Cleanliness 4.4
Comfort 4.1
Neighborhood 4.4
Amenities 3.9
Condition 4.3
Recomendation 89%
“Most of the other hotels I stayed at during my trip were a little cheaper, but were a lot worse. I wasn't too disappointed with my stay at the Hyatt, though obviously there were some cuts. The rooms had modern decor, which I was into. The view sucked as I just saw other buildings. The rooms were pretty tiny - after I opened my luggage rack, I had about 8 inches of walking space. The keys were not tap - you had the key them in. They also do not work properly. I had to replace mine twice as I was not able to open the lobby door to get in with my key. The front doors are locked at all times because of interesting characters outside, but perhaps the most annoying part of it was that the concierge did not have a button on their side to open the door. They had to stop helping whoever they were currently engaged with and walk over to the other side of the door to wave it open. This was the most inefficient thing I've ever seen at a hotel. As I was working remotely on this trip, I was a little annoyed at a few things. First, I could hear my neighbors talking as they were also working remotely. Second, the wifi on my phone kept disconnected for some reason. The chair provided had no back support - it was essentially a stool. Overall, the stay was okay.”
— Jonathan Ong
“The hotel is pretty average. I wouldn’t bother leaving a review, but figured I would have to let people know one very strange experience. I had to walk down the street at midnight to buy my own shampoo from a nearby grocery store. Apparently the hotel has been without shampoo for two days, but no one bothered to tell me until I went to the front desk near midnight to ask why no shampoo was left in my room. I wasn’t offered anything in return, except to speak with the manager in the morning. How does a $300/night hotel not have any shampoo? Nor any reconciliation to make guests feel better about waking down the street at midnight to buy their own toiletries. Weirdest hotel experience I’ve ever had. I’d honestly have been better off staying at an Airbnb.”
— Mitchell Fukumoto

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