Hyatt Regency Baku
1033 Izmir Street, Near Baku State Circus, Baku, AZ1065, Azerbaijan
Rating
4.3
Travelers Choice
2021
Price Level
$$
Rooms
159
Pets
No
14
May
Hyatt Regency Baku, Baku
Hyatt Regency Baku
Conveniently located in the historic part of Baku, Hyatt Regency hotel is just a 5-minute drive from the city centre with its shopping, dining and entertainment, and 10 minutes from the Baku Exhibition Centre and the government offices. Its guests will also have access to the public transport system with the closest stop being just 200 metres away. The elegant, air-conditioned rooms of the venue have classic-style interiors and warm-coloured decor. All of them feature queen-size beds with irresistible goose down pillows and plush duvets and are equipped with marble en suite bathrooms. Those of the guests who need some pampering can head to the spa and wellness centre or visit the state-of-the-art fitness centre, which is the largest facility in the Caucasus. There they can work out in the cardio studios, play a friendly game of tennis or squash, or simply swim in the 2 25-metres pools.
Price & Availability
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Overall
Excellent
4.3
83 reviews
5
396
4
121
3
22
2
6
1
14
Customers Review
Cleanliness 4.5
Comfort 4.5
Neighborhood 4.1
Amenities 4.3
Condition 4.4
Recomendation 90.7%
“We enjoyed our stay at this hotel. The hotel is clean and comfortable with nicely refreshed public spaces, and I really enjoyed the vibrant green color. As globalist members, we were greeted personally and given a very large suite. The room was clean, comfortable and spacious, but it was also dated in decor and quite dim if you wanted to be picky. However, it suited us well and we were well cared for with a generous welcome gift and excellent housekeeping. I especially liked the comfortable couches and two bathrooms in the suite. Many people took care of us at the hotel and the staff was always quick to help. Kamaran was very cheerful and friendly when welcoming us to the cheerful and very pretty restaurant. We found the restaurant staff to be helpful and professional, and the breakfast was varied with many local foods (even fresh feijoa and persimmon). The omelet chef was very good. One suggestion would be to have bowls at the area with the cereals, there never were any and we always had to ask. Eliza was also very kind and helpful and made our stay more smooth.
The one place we found clear opportunity for improvement was at the Regency Club. It very much appeared to be an afterthought and not up the attention to detail of other parts of the hotel. Each night it served a variety of cold vegetables, a couple of sandwiches in the fridge, one hot entree (always some meat and some potato when we were there) and a soup. The food was fine, but there was really no lounge service, you weren't greeted by the man who was (sometimes) there, and if you needed something (butter for bread, ketchup for potatoes) the answer was a curt "no". On our first night there was a table with wine and liquor, but the white wine and prosecco were warm, and there was no ice. On the second night there was no alcohol out, so I ask. He asked what I wanted (I wasn't sure) so I sad red wine, and brought it out from a store room, poured a glass, and then took it away back to the storeroom. The same thing when I asked an hour later for a second glass. It was very odd, and I felt like I had to bother him and was confused. Overall, it was fine, but management needs to visit the Regency Club or get more feedback on this, small changes could bring big improvement, such as a smiling and friendly staff person who was willing to help. Lastly, the entire time we were there there was some literally rotting grapefruit water in the lobby that was never updated or replaced and you could see how old it was.
It's a good place to stay for your holiday and a few more attention to details would make it a fantastic place and we are glad that we chose the Hyatt Regency Baku and hope to return someday and see an improved Club Lounge product.”
— Bevin Clare
“First time and last time. I don't know who gave then the 5 star rating but its an ancient hotel and the beds are so old. And to top it all off, they dont respect guests privacy. I had the DND sign on the door but they still come in and clean the room. And then i go to complain to the duty manager and guess what .... they dont have a manager on duty.”
— Abdul Sawan
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