“I highly recommend this resort. This is our second visit.We stayed for 2 weeks previously; on this visit we stayed for 4 weeks.This hotel has large comfortable rooms with beautiful views, high definition tv with stocked refrigerators.The housekeeping staff is good; I found it is helpful to use the "Please Clean" and " Do No Disturb" signs.The resort grounds are well maintained with very good amenities such as a gym which has very good equipment and a view of the pool area.The Business Center is well equipped and quiet.I found it is better to get towels for the pool area in the evening rather than in the morning.There are 3 pool areas.The children's pool area has fun water park features like a water slide and showering palm trees. Another pool has a swim up bar, fun activities for various ages led by an entertainment staff and is adjacent to 2 restaurants and a snack bar.The adult pool area has a bar and a beautiful lounge area overlooking the beach.They planted native vegetation by the adult pool area; the lounge lizards and birds love the new garden.The resort restaurants all have excellent food with fresh local ingredients and experienced chefs with great menus.Chef Landa in Frida has really improved the menu quality since our last visit.The food is well presented and delicious.The desserts are amazing, but I wish they have more of that gourmet ice cream in the Andiamo and Frida restaurants. The Andiamo tiramisu with real mascarpone is delicious as well.The restaurant, pool, beach and cabana staff are excellent.My favorites were Nedel, Leopoldo, Mateo, Pedro (Andiamo), Jesus, Francisco, Walter, Felix, Julio, Macias and many others that work hard to make sure you have a positive experience despite being very busy.The restaurant/bar managers and maitre de staff (especially Andrea) were kind and attentive.I especially liked the Food and Beverage Manager, Alfonso, who followed up and resolved issues promptly.Guillermo and the evening Pescador restaurant manager were also very helpful in resolving issues & expediting orders.The beach area has many lounge chairs and cabanas with food and beverage staff available that also provided information on cultural activities.The lifeguards were very attentive to protect guests from bad weather, storm surges and the occasional shark siting.When there was a shark siting people went out on boats and jet ski to encourage the animal to move on.There are also beach patrols to ensure safety.There are beach vendors with cool stuff; I bought a large conch shell from one.There is also a healing massage center under the Yamil Lu'um Mayan temple and adjacent to the cabanas; they did a good job on therapeutic massage for my husband's past leg injury.There is beach volleyball and beach futbol from time to time that is fun to watch.The Ekinox bar on the observation deck is excellent for astronomical observations and sunset views.There are ample opportunities for watching wildlife at the hotel. There are many native birds and reptiles onsite.The beach has a variety of fish; some are fairly large! I liked that the sea turtle nesting area was protected.I am told the hotel announces when the eggs hatch so guests can witness this event.I liked that the hotel had very good controls to prevent spread of Covid. Your shoes, hands and luggage are disinfected upon arrival.Temperature is taken, hands are disinfected and masks are required at restaurants. If you require a negative test for your return home, the resort will arrange for a doctor to give the test and provide a report; it was very convenient.Royal Holiday travel is onsite to assist with tour arrangements.Daniela was excellent at putting our tour packages together and making sure we got on the correct tour bus.I especially enjoyed the Xcaret tour to Chichen Itza, the Ekinox tour to Tulum and the Rio Secreto tour.”

“Bad costumer service. The food is bad. They use the left over for the second meals. No A/C. No mini bars in the rooms. No iron neither hair dryer. No insulation, we were able to hear everything happens on the floor. They made us wait 3 hours to check in. The main lobby was hot since no A/C. The bar tender told us to change our drink since he does not have mint anymore!!! 0 out of 10 in everything”