“This review is a little difficult.The location was great and they had nice employees but the whole stay had so many issues. First open booking in the pic and It showed a King with a sofa bed.When I’m got there there was no Sofa bed and they said it Would cost more.They also said they didn’t have a roll away bed either.I ended up just staying in the room because it was a very big king size so it worked.They also have an additional fee It was like $25 a day but it did give you credit towards their in-house restaurant and dry cleaners etc.If you use their services they just deduct at midnight.We had left for dinner and when we came back the elevators were not working.A guy then came and told us we have to take the back elevator which he had to escort us.It was what I believe the staff uses.It took us up to the back room where the cleaning stuff was and all the extra bedding.As we were walking through I saw roll away beds only a couple and was wondering why they lied to me. The next day we went sight seeing when we came back that night the elevators were down and tons of people in the hall.They wouldn’t let anyone go to the rooms and when we asked why the lady at the front desk said she’d let us know soon.We waited 20 min before the fire man showed up and then we found out it was a false fire alarm.When the elevator was available we finally got to our rooms.We also ordered from the restaurant and said we’d pick up and asked when it would be ready they said 30 min.All of a sudden we get a knock at our door and it’s someone from the restaurant asking if we were going to get our food it’s ready.Why didn’t they just bring it with them ? Also we ordered loaded nachos and they were not worth buying save your money. Other then that the location is great for the world trade area.Close to 9/11, subways, ferry’s etc. I think if all of that didn’t happen and the staff just seemed a little more happy about working there then 5 stars for sure.”

“This hotel will wow you before you leave, as long as you stay away from the restaurant (more to come on that). Let's start off with saying after traveling what an amazing place to arrive to. The check in was a breeze. You do pay a $25 destination fee each day but don't worry because you will get your money's worth. You can spend $25 every day on food and beverages, get access to the Big Bus tour downtown loop (2 tickets equal to $49 pp), $15 city bike credit, and much more. The room service was the best I've ever seen. We had 3 different housekeepers while we stayed and each one was amazing. It's very evident the management has a well trained staff with guest satisfaction as the number one focus, which was an amazing change of pace. If you get the pleasure of having an interaction with Saad, you will walk away feeling valued. Now the one item I feel Marriott downtown extremely failed at was the 3rd party restaurant they are letting occupy their beautiful building. It was a complete failure to the point where after waiting for the manger of the restaurant to talk to me for 20 plus minutes, I had to walk to the front desk of the hotel to get assistance. They had zero hosts and made people wait at least bare minimum 10 minutes to even interact with someone. It was sad everyday you get in the elevator and everyone talked about their bad experience, makes you wonder when the last surprise audit for the restaurant was. Every guest I interacted with used the $25 at the drink and snack station instead of the restaurant. I was amazed you could use your destination fee at a restaurant but after 3 failed attempts at the restaurant and being ignored by their management, I couldn't bare giving my vacation time or business to them when they have zero customers service. Overall, amazing hotel but avoid using the on property restaurant.”