Experience Paradise at Allegro Cozumel in Riviera Maya & Cozumel Island, Mexico

Allegro Cozumel

Carretera Costera Sur Km 16 5, San Francisco,palancar Cozumel, Near Playa Mia Grand Beach and Water Park, Cozumel, 77600, Mexico

Rating

3.4

Price Level

Rooms

305

Pets

Jun

Allegro Cozumel, Cozumel

Allegro Cozumel

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2 Մեծահասակներ, 1 Room

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Overall

3.4

991 reviews

2445

2354

1293

707

586

Customers Review

Value 3.6

Location 3.9

Cleanliness 3.9

Comfort 3.3

Neighborhood 3.9

Amenities 3.5

Condition 3.6

Quality 3.2

Recomendation 61.2%

“Hotel lindo ótima estrutura cama e quartos lindos comida e bebida de primeira”

— Tatiana Sampaio

“Allegro Cozumel was one of the best all inclusive resorts I ever been on. I went with my family and they all enjoyed their stay. The rooms were small but the beds were so comfortable. And very clean. The beach was breath taking. The service was 100% amazing!!! I love Simon, he was the best waiter ever had! And the hostesses in the morning was SO nice. The food wasn’t bad. It was very good for breakfast and lunch was amazing especially the burgers and grilled chicken. The dinner was a little repetitive. Overall it was amazing. We will come back in a heartbeat!”

— Janelle Williams

Customers review

Overall OK, 3.4

Value 3.6

Location 3.9

Cleanliness 3.9

Comfort 3.3

Neighborhood 3.9

Amenities 3.5

Condition 3.6

Quality 3.2

Recomendation 61.2%

Andrea Gerber

Nov 30, 2021

The Allegro Cozumel is a three star resort, so it is not a high end luxury experience. The resort is geared towards families and casual vacations. The property is kept immaculately clean, and the gardens are tidy and pleasant. The rooms are standard but clean and comfortable. Air conditioning is on a thermostat. The beach is lovely, and there are several pools: one for kids, one for the whole family, and a small premium pool if you pay for the upgrade. The staff is very polite and helpful, and patient with guests. We paid for the premium upgrade which allowed us to use the premium pool and breakfast restaurant. It is nice, but is not necessary to enjoy the resort. You do get asked to visit their sister resort the Occidental when you first arrive. It can feel like you're being hassled if that is your mindset, but if you stop and chat with the staff who are working for that promotion, they are very friendly, and not pushy. If you aren't interested, just say no and they won't ask again. We rented a car so that we could be more independent, but if you chose to spend your whole visit at the resort, there is a whole team of staff who are in charge of entertainment and excursions. They are friendly and creative, and they make the central pool and beach area very festive. If you have kids, this place is perfect. If you don't, it's still a great spot for an inexpensive resort stay. My only negative comment is that there is a communicating door between adjoining hotel rooms, and it allows a lot of sound transmission.

Logan Reedy

Nov 26, 2021

Had a really nice time staying here. The staff were very friendly and nice. The food was typical resort buffet food, so just okay. The room was really nice, but you could hear your neighbor a little bit (I’ve had that happen at other resorts here). My favorite part was that the deck of your room has a hammock, such a great touch. There’s a kids pool with two slides (why don’t they have adult slides at resorts???), a pool with a bridge over, and a pool with a swim up bar. They have lots of chairs on the beach. It has a nice resort feel with lots of plan trees. It’s a really pretty place. Its one of the cheaper resorts on the island but definitely nice. If you’re on a budget it’s perfect. Definitely kid friendly. They have a decent beach volleyball court too. The had tables in the lobby to book snorkel/dive tours as well as a pier that the boats can pick you up on which is a big plus for those who don’t rent a car. They also have a fiesta car rental table. I’ve used Fiesta, they’re good and very nice. All in all I would stay there again!

Israel Orozco

Nov 10, 2021

Great amenities and staff! We stayed at the Allegro Cozumel for 5 nights and everything was great from the food and drinks and beautiful beach. We have been coming for years to Cancun and have been staying at the Riviera Maya but the previous vacations were not so pleasant because of the seaweed so we decided to change route and stay in Cozumel so this is how we stumbled across the Allegro Cozumel. Without a doubt we plan on returning to the Allegro next summer.

Richard Matthews

Oct 12, 2021

Great resort. Its worth the extra to upgrade your reservation to get more perks. Great staff. A special thanks to Averisto who made our 33rd wedding anniversary special with dinner for two on the beach. Thanks to Ingrid for taking great care of us. She was always right there when we needed her. She was amazing. I know all inclusive says tip are included but tip anyways if you can. They are hard working people there and they go above and beyond what is needed to make your stay special to you.

Sylwia Burkhart

Mar 27, 2021

The resort is beautiful as well as the beach area! Carlos the server from the buffet is amazing! My biggest complaint is the music at the beach and pool area! Extremely loud!!! You can't relax because they are constantly blasting the music. Can't even hear the ocean or the birds chirping when laying on the beach! I will never return to the resort because I feel exhausted from constant music. Even though I asked on few occasions to turn the music down within minutes they would raise it up to the point where one could not think and relax!

B D

Jan 22, 2021

The hotel was at partial capacity during Christmas.The rooms were dated but clean.The food selection was very limited and overall was marginal at best including Christmas Eve dinner.The front desk staff was a challenge trying to extend a nite for the same rate we paid the previous two.The pools were clean as was the beach.The hotel concierge was nice during the sale, but told us round trip taxi was included when it wasn't.We called him and he answered the first time but hen qe called again to have him speak to the ticket counter, he kept saying "hello" during two calls like he couldn't hear us and hung up.Not very trustworthy gent!For an "all-inclusive", it is average.

Ignacio Sansores

Jan 19, 2021

Fuimos para no seguir posponiendo nuestro viaje y aunque la pandemia no ayudó, los empleados hacen todo lo posible y aún más. La comida es buena y la playa bonita. Volveremos.

Mariela Ramos

Jan 19, 2021

Venimos regresando pasamos el fin de semana,la playa es linda, el lugar tambien, solo que nos toco frio y no se pudo usar la piscinas mi hijo se metio un rato al jacuzzi (si se le puede. llamar asi) frente al mar, el agua estaba caliente y aguantable, no habian muchas personas entonces no se organizaron actividades, el ultimo diami hijo disfruto un rato con Chiharu Salinas, fue muy atenta y lo consintio, los meseros muy serviales sin embargoel menu y el sazon dejan mucho que desear,todo esta reducido, no habren todos los resturantes ybueno eso es por el tema covid sin embargo dejan pocas opciones de menu, pensaba pasarla mejor, pero fue aburrido. no estoy segura de que volveria, creo probare otros lugares antes, Si pueden esperar a que todo se regularice les sugiero eso, ya que en especifico con este hotellas restricciones no dejan disfrutarlo al 100. esperaba disfrutarlo mas por pertencer a grupo Barcelo.

Corey Nelson

Jan 19, 2021

Amazing service! Arbey and Abril do an amazing job! Would definitely go back! Beach volleyball wore me out, but it was so fun.

Destin-O Music

Jan 12, 2021

Excelente lugar para relajarse y disfrutar de unos días libres, definitivamente regresaría. La atención de primera! Mis felicitaciones para Abril, que chica tan agradable, gran animadora. En general todo todo me pareció grandioso!

Nicole Nabinger

Jan 11, 2021

While the resort is only operating at half capacity the stay was wonderful. The staff made you feel like this was the best vacation! The kids pool is wonderful for younger children. Of course it’s ocean front and the beach area is amazing! Shout out to Chiharu, she is the activities director for the children. From the moment we met her I instantly felt safe with her and my children adored her! She had fun activities planned and made sure they were always included. We miss you already. Another shout out to Alejandro the pool bar tender! He was amazing! He was attentive and always willing to make whatever drink we asked him too! He was fun and remembered us everyday and made sure we were taken care of! Overall even with some glitches during our stay we loved it. One piece of information I wish we knew was not all the restaurants were open and you had to have reservations for the one that was open. Not everyone got reservations each night. We only got one special dinner besides New Years! We cannot wait to come back and try all the restaurants!

Maria Cerrezuela

Jan 06, 2021

My husband and I absolutely loved our stay at Allegro. Exceptional customer service from all of the staff. Arbey, who is in charge of entertainment, was absolutely amazing all week! The food was great, breakfast especially and every staff member is doing their best to keep everyone safe. Last but not least is that the water and the beach is the most beautiful on the island! We will be back! Thank you Allegro.

Cornelio Cruz Ahumada

Jan 05, 2021

Si llegas hacer check in después de las 9:30 ya no tienen cenas, solo tener precaución en pasar el auto, pero el gerente ayudo para que nos dieran un poco de cena

Megan Nieweg

Dec 31, 2020

We wanted to give a shout out to Henri in our area was top notch! Our maid for rooms 6414 always kept our room tidy and filled our request. Great service from these people! I always wanted to give a shout out to the customer representative that helped use with an issue unrelated to the resort. Thank you to the professionals that provided a wonderful end to 2020 a interesting year. Thank you!

Scott Hayes

Dec 27, 2020

Beds are comfy, staff is very friendly, breakfast and lunch are pretty decent dinner is not great. The reservation process for getting into the restaurants is confusing at best. They give you a bracelet a check in, if you lose it it's 50 bucks however you don't get a new one which begs the question why you needed one of the first place. They will also give you a free key, if you lose that you get another one for free. Dive instructors are super friendly but they pack people in on the boat and have a set schedule on where you're diving.

Armando Andrade

Dec 26, 2020

Todo muy bien, bonito lugar y buen servicio. Pero cuidado con la llave de brazalete que te MAL ponen. Se te cae y te obligan a pagar 1000 pesos como si uno la hubiera perdido por irresponsable. Hubiera sido de 5 estrellas.

Chema Santiago

Dec 26, 2020

No ha sido una buena experiencia en elhotel. Es todo incluido pero la piña colada que probé y otras bebida, estaban asquerosas. La comida no es buena, no tiene mucho sabory no tiene mucha variedad. Cuando hacen el cuarto, lo hacen de una manera siperficial y el personal de los cuartos se nota que están fastidiadoscontestan de mala gana. El ambiente en las alberca es muy bueno y recomiendo la empresa de buceo igualmente dentro del hotel hay un servicio de tour a los arrecifes muy recomendable.

Miguel Angel Hernandez

Dec 26, 2020

Excelente lugar, me encantó el concepto por todas la actividades y atenciones del personal,La señorita zarely muy buen servicio,gracias a ella tuvimos un mejor servicio, gracias por todas su atenciones,excelente servicio! Excelente trato de los meseros y de los animadores hacia los huéspedes! Me voy muy contento y satisfechos!!

Andrea Soto

Dec 26, 2020

Exelente ubicación, playa hermosa, hotel muy bonito, atención muy buena, limpieza en general buena, la animación buena, le pongo 4 estrellas por la comida, aunque tenía buen sazón la variedad era poca quiero pensar que por el tema del covid pero en nuestra experiencia no quedamos muy satisfechos con este punto. Si lo recomiendo y si volvería.Me gustaría hacer mención especial a Henrry (mesero) y al animador no recuerdo su nombre pero hicieron mas amena nuestra estadía.Visité este hotel la semana pasada.

Janelle Williams

Dec 21, 2020

Allegro Cozumel was one of the best all inclusive resorts I ever been on. I went with my family and they all enjoyed their stay. The rooms were small but the beds were so comfortable. And very clean. The beach was breath taking. The service was 100% amazing!!! I love Simon, he was the best waiter ever had! And the hostesses in the morning was SO nice. The food wasn’t bad. It was very good for breakfast and lunch was amazing especially the burgers and grilled chicken. The dinner was a little repetitive. Overall it was amazing. We will come back in a heartbeat!

Renee Rodriguez

Nov 26, 2020

First week open due to covid. The service and food was amazing. Arbey is the daily and nightly entertainment he kept us busy doing activities during the day and night. I will be returning in a few months and mostly due to his wonderful personally. All the bartenders are amazing, Erich, Luis, Freddy, Juan, etc..sorry if I missed anyone. Thank you all for making our anniversary extra special

Jose Gonzalez

Feb 26, 2020

A diversão é muita, as pessoas que o atendem na recepção são rápidas, no restaurante biffet sempre atento, se falamos da animação que adoramos conversar com o Chrsitian que fala português e é mais fácil, mas o restante da equipe é bom como Arbey e Margarita

Tatiana Sampaio

Jan 26, 2020

Hotel lindo ótima estrutura cama e quartos lindos comida e bebida de primeira

Ana Chiaradia

Jan 26, 2020

Lugar bonito, mas tive problema com a configuração do meu quarto e eles demonstram total descaso, só resolvem depois de muita reclamação, comida mexicana ruim passei muito mal. Garçons desinteressados.

Rui Carneiro

Jan 26, 2020

Resort com qualidade, de 0 a 10, 20 pontos 😉

Renato Baldo

Jan 26, 2020

Excepcional, atendimento nota 10.Estrutura espetacular, alimentação variada e de muita qualidade. Nada a reclamar

Carolina Baldo do Nascimento Rodrigues

Jan 26, 2020

Cristian, paco e vini são os melhores animadores do hotel! Muito divertidos!!!

Lucas

Jan 26, 2020

Cristian,Paco e Vini são os melhores animadores do resort

Lucz1BR

Jan 26, 2020

Cristian, Paco e Vini são os melhores animadores do hotel

Herrie t

One stop shopping for a dive vacation

Allegro Cozumel Cozumel One Stop shopping for a drive trip 651295627 We started planning our drive trip to Cozumel in early January. Initially we were going to book travel/hotel/food/diving...

613mimib

A beautiful resort

We stayed at Allegro from Jan 26-Feb 2. Check in was a breeze as we were first club members. There was a golf cart that took us to the first club lounge and Andrea Catzin, the guest service rep...

papagatz

Great family and dive hotel

Fantastic service from all staff shout out to Night Manager who opened gym for me every morning and gave me all kinds of information. Elvis and Walter helped us change rooms very good service. If hot...

Z4522LXjuliol

No Bueno

After spending only 3 days here I could say I wonât be coming here again. The deal included a all inclusive resort but with only 2 beers and 2 water in our mini fridge that wasnât even cold at the...

CantoSue

Worst Hotel experienced in 50 years of travel on 4 Continents

Great Mexican People. Overworked and understaffed. Spent 3 days with no hot water. We Booked 5 rooms - including the Honeymoon Suite. 3 of the 5 units leaked every time it rained - including the...

Nanneyadams

Good value for the price. Location is worth it.

This resort was not our first choice. We booked at Fiesta Americana and after reading reviews a month before we were to leave we found out the beach access was closed. This was the only resort we...

Missziggy0614

Don't waste your money or vacation time!

First and last time staying at any Allegro property. We checked in late, and the front desk person wouldn't let us book any meals as we were premier level. Get to the room and was almost knocked...

Dream315771

Recent stay at Allegro

I usually don't take the time to review a resort unless I feel it is information people need to know prior to booking. First off, the positive, the grounds are beautifully kept and the beach is very...

slbillard

Would return

Overall was a great trip. The service was great. Teppanyaki restaurant was the best. Housekeeper was awesome. Would recommend this resort if you are bringing the kids. Lots of kid activities. We were...

FayeW

Really lovely, friendly hotel with very conveniently located dive centre

Really lovely, friendly hotel with very conveniently located dive centre on site - Pro Dive International - which offers dives all day to different sites. I came specifically for the convenience of...

Dawn D

Fourth time at Allegro

This time I took my sister with me to go diving. I was raving to her about Arbey the Activities Captain on our way down and how great he was last time I was there (Nov 2020). As soon as we walked to...

MartineR1121

Good quality room and very good services

. We love to go at Allegro for diving, its simple and easy with prodiveinternational, instructors are very good and kind. Also, we love the service of the animation team, especially Arbey he is the...

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