Le Méridien Essex Chicago
800 South Michigan Avenue, Near Grant Park, Chicago, IL 60605, United States
Rating
4.3
Price Level
$$$
Rooms
274
Pets
No
21
мая
Le Méridien Essex Chicago, Chicago
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Le Méridien Essex Chicago
Chicagos Essex Inn удобно расположен в популярном районе Loop. Отель оказывает высококачественные услуги, удовлетворяющие потребности каждого путешественника. Для поистине вдохновляющего отдыха: бесплатный Wi-Fi в номерах, ежедневная уборка, камин, доступ для инвалидных колясок, регистрация 24/7, которые настоятельно рекомендуются к посещению. Номера оснащены всеми современными удобствами, в том числе: телевизор с плоским экраном, ковровое покрытие, вешалка для одежды, постельное белье, зеркало. Отдохните в отеле от насыщенного дня, воспользовавшись такими услугами, как фитнес-центр. Благодаря качественному обслуживанию и профессионализму персонала, в Chicagos Essex Inn большинство ваших потребностей будут удовлетворены.
Price & Availability
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Overall
Excellent
4.3
983 reviews
5
308
4
47
3
28
2
21
1
16
Customers Review
Cleanliness 4.7
Comfort 4.5
Neighborhood 4.6
Amenities 4.2
Condition 4.5
Recomendation 100%
“Drove overnight to this hotel in which I had a reservation. Upon walking in at 2am was met with grumpy faces and a clerk with a attitude. Very unfriendly. Take the elevator to my floor the hall stinks like cigarettes smoke. Enter my room and hit with a overpowering smell of mildew. At 2am my friend and I are dead tired and we concluded that going down to complain about the smell wouldn’t yield much resolve so we decide to just leave at daybreak. I went to sit on my bed and by behind felt wet, I get up and check the bed and I feel the sheets on the bed are very damp, my friend found hers the same way. Not only were the sheets wet so was the blankets on both beds. This time we go to the front desk and I told her the bedding was wet, she rudely repeats “wet”! I explained that perhaps they were not done drying before housekeeping applied them to the bed. She looks frustrated, picks up the phone and told someone to bring new sheets. We go back to the room and someone came and threw two thin sheets on the foot of the bed and expected us to remake the bed, never replacing the comforters. I call and ask why do I a guest who has paid a lot to stay there have to change my sheets ? She said there is nothing she can do and if I’m unhappy to call the manger the next day (which was a Sunday). I call American Express (3rd party booking) and after hearing the situation they called to the front desk and when they ask the front desk what is their policy in situations like this the, the girl said “she doesn’t know”. American Express tried for over an hour with me on hold to get us a new room or a refund , was told no and there is nothing they can do. We were stuck there to sleep in wet beds. Asked for an iron upon waking was told they don’t have any but all rooms have a clothes steamer, I informed her my room did not, she then said she’d send me a steamer, someone brought a dirty broken iron to the room. I was able to obtain the managers info but it’s pointless. I have called and emailed Ms. Lopez to no avail. They refuse to make this right. The place is a smelly dump with below standard, unprofessional service. Was told the room had a view, it didn’t. The place looks nothing like the pictures online and I would have preferred to stay at a low budget motel than to be treated how we were. I will continue to escalate this issue until it is resolved.”
— B W
“Great location in the city, everything is a walk away or you can take a scooter or bike. Staff was super friendly and helpful and Tony was especially helpful and polite! The restaurant in the hotel has great food! And the best ranch dressing I’ve ever tried, everything is made in-house. Would definitely recommend👍 Ótima localização na cidade, tudo fica a uma caminhada ou você pode pegar uma scooter ou bicicleta. A equipe foi super simpática e prestativa e Tony foi especialmente prestativo e educado! O restaurante do hotel tem comida excelente! E o melhor molho ranch que já experimentei, tudo é feito em casa. Com certeza recomendo 👍”
— Lisah Mo'unga
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