“Booked superior rooms, sadly when we arrived we discovered a very tired hotel. We were placed on the ground floor of the newer part (it’s actually around 30 years old and hasn’t been looked after). First we find the room and the whole floor cold, our room looks out onto a bin store. It’s totally out of date and the pink bathroom is straight out of the 1990’s. We got to reception and ask for the fire door that is propped open to be closed and the hall carpet that is up exposing drains to be replaced. We go back to the room after maybe 30 mins to find the reason the fire door is propped open, a foul drains smell… Go back to complain and find the staff are rude, the manager thinks the whole situation is a little funny… We leave and have to find somewhere else, are promised a refund, don’t worry they say, we will deal with it… Well thanks, as if it’s not bad enough leaving you out there to find somewhere else, I have to message repeatedly to get a refund. Horrible hotel that needs major renovation, avoid at all costs. It’s a shambles.”

“Fantastic warm friendly customer service. Everyone works really hard together as a team to make the business work. The food for breakfast and evening meal impeccably cooked with love and attention to detail. Fresh ingredients and bursting with flavour. I have a curious demanding toddler, and staff were incredibly warm friendly attentive helpful accommodating at times when it could get embarrassing for me. The rooms were clean and beds incredibly comfy. Staff always smiling and ready to help. Great peaceful homely safe family feel to hotel. Clearly hospitality industry has been under tremendous pressure over the pandemic and offering support and recognition desperately needed at these times. Once business has returned back to pre pandemic levels I wish them all the success; the hotel and grounds could benefit from the extra income to improve and maintain estate. However, I gladly overlooked all this as the service, beautiful character property, green front lawns/ancient trees, cleanliness, customer service, quality of food, and value for money, great service was all 100% and 10/10. Well done to the staff, they looked like they were really happy working there,and this was reflected back to its customers who equally had lovely stay because of this!!!”