Hotel Riu Caribe
Boulevard Kukulclan, Kilometer 5.5, Lote 6-C, Zona Hotelera, Near Tortuga Beach, Cancun, 77500, Mexico
Rating
4
Price Level
$$$
Rooms
506
Pets
No
18
мая
Hotel Riu Caribe, Cancun
Price & Availability
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Overall
Very Good
4
1303 reviews
5
4339
4
2968
3
1116
2
457
1
408
Customers Review
Location 4
Cleanliness 4.2
Comfort 3.8
Neighborhood 4.2
Amenities 4
Condition 4
Recomendation 57%
“If you’re Black or African American this place is NOT for you. Upon arrival I was given a heads up that I should’ve stayed at the Palace next door because Caribe doesn’t have many of my people. Which I found out to be true! We had a situation where I was confronted by their staff for not having a wristband on. There were other people without wristbands and I asked jokingly “Why are you asking me and not the others, is it because I’m black?” The staff member at the front counter named Eduardo said “exactly”! At the time I was like hmm.. maybe he didn’t understand what I said? Eduardo repeated.. yes, it’s because your black! Not once but 3 times! At this point we asked for management who claimed he didn’t know what he was saying! He spoke perfect English during the entire conversation. Long story short they charged me $125 for a wristband that they never gave me when I arrived. That wristband was supposedly covered in our original booking for 1 room with 2 guests! Not to mention they don’t have anything catering to us and our likes at this location. My driver told me prior to arrival that I should’ve stayed somewhere else.. I wish I would’ve listened! However, some of the bartenders were nice and funny. The view was beautiful and the pools and beach were clean. I must say I have never experienced discrimination in United States.. or any other county that I’ve visited. To go on vacation in Cancun Mexico and experience it for the 1st time in my LIFE absolutely ruined my trip. I will never forget this place and it’s not for a good reason.”
— KaSheena R
“Muy bonito, pero por la contingencia nos tocó muchas restricciones, la comida nunca cambia siempre es la misma, alguna cosas están super ricas y otras son muy ordinarias Las habitaciones no tienen gran lujo, pero son cómodas El clima funcionaba muy bien La limpieza es buena en todo el hotel”
— Catalina Jimenez
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