“Custo x benefício”

“Overpriced and underserviced.I booked this through trip advisor under the belief I had already paid as there was a pending payment on my credit card. Also booked this in expectation of a quiet room to rest which was my only request. However after checking in tried to call for room service several times but got no response to the point I had to get dressed and travel from the twelth floor to get their attention and I am a disabled person so it was a long trip and when I arrived found the Manger Cindy and her receptionist chatting casually their excuse being that they were busy attending to arrivals even though there we none present. When I finally got my room service dinner by midnight I was okay with the service but no with the long time it took. Furthermore on the Saturday night when I arrived at the hotel I was robbed while security watched without assistance then some people were checking into the rooms next to me at 1:30 Sundaymorning and were moving furniture and making a lot ofnoise destroying my sleep. On Monday night after returning to my room after being out all day I arrived my room had not been cleaned after reporting this the house keeping staff Andreas arrived and entered without knocking while I was changing seeing me naked invading my privacy I reported this but no action was taken by the Shift Manager Raul. Then on Tuesday morning I was woken at 6:00AM by phone and house keeping disturbing my sleep which they claimed was by mistake. The manager Cindy tried to make it up to me with a free meal at dinner but it had hair in it so I reordered a new meal at my own cost and dispose of the free one. I was surprised by the treatment as I tipped all staff every time and remained polite. The TV remote never worked in the room and had to be eventually replaced. Finally when checking out I was roughly treated by Raul claiming I had not paying for the room even though they had my credit card details and I had given these to trip advisor which was highly rude considering I always paid up front for everything. Considering the cost I do not recommend this Hotel as the service does not meet the standards they sell themselves as having.”