Isla Mujeres Palace
Carretera Garrafon, Vista Alegre, Near Garrafon Natural Reef Park, Near Mundaca House, Isla Mujeres, 77400, Mexico
Rating
4.5
Travelers Choice
2021
Price Level
$$$$
房间
62
Pets
No
28
May
Isla Mujeres Palace, Isla Mujeres
Price & Availability
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Overall
Wonderful
4.5
425 reviews
5
1572
4
310
3
85
2
28
1
22
Customers Review
Value 4.2
Location 4.2
Cleanliness 4.8
Comfort 4.7
Neighborhood 4.2
Amenities 4.5
Condition 4.5
Quality 5
Recomendation 88.6%
“Our $750 in resort credits were taken away at Isla Mujeres, and they didn’t have any appointment or tour times available to spend them on anyway. When we asked when we first checked in if there was any snorkeling or massages, we were told they only happened certain days and were fully booked throughout our stay. The people and the food were great, but we can’t get over the fact that they wouldn’t allow us to cancel or change our trip even though we couldn’t travel during the pandemic. Once we did get to travel, they informed us we no longer got the credits AND had to pay $750 more because of the “new day rates”. This place is a waste of money and does not offer half of what it promises.”
— Michael Leonpacher
“This smallish hotel is adults only and all-inclusive. The decor is simple but very nice, and the sleeping rooms are spacious. I believe all rooms feature a Jacuzzi.
There are several restaurants with varying hours, a snack bar near the pool, a seafood restaurant on the beach and a large restaurant with indoor and terrace seating. You can also order food from your pool chair or from a fairly extensive 24-hour room service menu. We found the service to be excellent throughout the hotel.
I had mixed opinions about having to download the Palace Resorts app to get hotel info like restaurant hours, room service menu, etc. Handy when you're at the pool but hotel info binders generally contain more info than I found in the app.
It's an easy and inexpensive cab ride to anywhere on the island, and the staff will cheerfully get you a cab. Many people rent golf carts for a day to see the island. We had one for 24 hours and could park it at the hotel easily. (You can easily see the entire island in a day.)
One note: The beach is beautiful but small. If you want a long Aruba-like stretch of sand, you won't find it at this hotel.”
— Lynnie
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